Skywizard Reviews 

Trying Blackmail.. I recently posted about this company see below.. Now it is 13.44 hrs on 30-09-2025 and they just called me. I messaged them asking for my refund and their response was in the call if i remove my previous post they would do it,, if i dont then I have to wait.
People STAY AWAY.. Totally unethical company

booked the reservaton with Sebi he very helpfull polite and given me the best flight and cheap fare , surely will book with sebi again

Don't consider ever booking with this company.They deleted dates which were discussed.They made an itinerary up with the wrong return date got me to confirm under pressure.Because the ticket conditions stated unchangeable and unrefundable they told me it would cost more money to rectify this.They then told me cancelation would cost £500.Presured me again telling me they would use evidence that I had confirmed to block any charge back.The very fact they had deleted dates that had been mentioned at the beginning of the discussion could be considered as fraudulent misrepresentation.I'm.pleased to have recovered my funds through a bank charge back.

I booked my flight to Australia for my sons wedding through Sky Wizard and paid £1500 for return flights to Brisbane on 10th of August. 2 days after I booked I was contacted by Sebi regarding my flight to be told the leg from Doha to Brisbane had been over subscribed and I was on a waiting list for this leg of the flight.
I asked for my money back as I had internal flights booked and needed to get there for my sones wedding, I was told they couldn't do this as they wasn't cancelling my flight and the alternative was another flight on a different day from London for an extra £374 as the flight prices had gone up. I told them I couldn't go to London and wanted my money back but again was told they weren't cancelling it and I could wait until 24 hours before the flight to see if I was on the flight and if I wasn't then they would refund my money.
This was no good as I needed to get to Australia for the wedding and had internal flights when I got there to sort. I contacted the bank who couldn't do anything as the payment was pending so after numerous phone calls I ended up having to pay and extra £594 to fly on an alternative flight the same say but earlier which mean I had to stay over too at the airport as I don't drive
So the flight ended up costing £2094 for a Qatar flight which was more than my mum paid to go the same day on Emirates (which I had originally said I couldn't afford but due to this company I ended up paying up more)
I was heartbroken before travelling to such a special occasion and wouldn't have been held hostage by them if I had just been having a holiday, I found them passive aggressive and even typing this makes me upset on how I was treated
DO NOT USE THIS COMPANY

Update- Sky Wizard I was no offended a refund at all at any stage and was told I couldn’t have one until after the flight had gone which was no good as I had specific dates I gad to fly n

Not clear that the seats we were booking and paying for would be on standby which was frustrating...we could not risk waiting till a couple of days before travel to find out if we had a seat or not! Sent email confirming this and got a prompt reply from Ricky...he rang very soon after the email and was helpful and sorted confirmed tickets even though it cost us more money... But we were thankful Ricky helped as much as he could and confirmed our seats for our journey

Had a great experience booking our flights to New Zealand today. Kevin was so helpful and got it all done in no time . Thankyou Kevin

Kevin from skywizard was very good and helpful, going over my bookings with me. Reassuring me that I will get my etickets, went out of his way to get it all sorted, especially working on a Sunday. Thank you

Sebi is excellent agent very helpful and made my whole booking experience smooth and prefect make sure I understood all the information properly and did not use any selling tactics or put me through any kind of pressure.

I will definitely recommend anyone who wishes to use your company for travel arrangements.

Be careful booking flights online with SkyWizard. Purchased flights online - only to be told next day that, I would have to pay exceptionally more as they did not have all the flights that I originally booked. I had an option of going on stand by for a couple of months or pay £400 more. To top it off, my only option was to cancel which cost me a fee of £180.00. Feel like I've been mis sold + scammed.

I’ve used Raymond multiple times to help with my travel itineraries, and each experience has been excellent. From start to finish, he ensures everything runs smoothly with absolute professionalism and reliability. On my recent trip with Virgin upper class , he once again made the process seamless, and I had an amazing overall experience. I highly recommend Raymond for his dedication and consistent top-notch service—big props to him!"

Peter Sutherland

My experience was made great by your agent Kevin at the start my head was all over the place but by the end Kevin had helped me tremendously get me the flight that I wanted so I could enjoy my holiday all I can say is thank you Kevin for all the help again Kevin made this easier than what it might have been later five star lad and I think I'm a lot to call him Mr bond being an agent and all that lol

Kevin in your team wa brilliant. His customers service was an outstanding on. We booked at ease. Thank you Skywizard!

Kevin is a great man. 100% excellent customer service. He went far and beyond to make sure things went on smoothly.

Thank you skywizard,
This is the 1st time buying ticket from skywizard and had issue afterpayment with turkis airline but really thanks to Mr kevin he almost spend whole shift for my reservation and get it done.
Appriciate mr kevin for saving my ticket and giving me even better one.....
Overall great experience

Scam!!! Avoid at all costs!! You'll see this company isn't on reputable websites like SkyScanner because they will lie to you to make a payment and then try charge you £50, £100 or £150 cancellation fee.

In my case, I found the deal through the DealChecker website and it included 1pc baggage. I called the customer service number and confirmed that a 23kg hold baggage allowance is included with a 7kg hand luggage allowance he said yes. Then just before I pressed pay I called again and the agent said 'Madam I told you already it is included make the payment and you'll get the confirmation' this was a man named Sedi.

Once I made the payment, I realised the 23kg wasn't included and I called the number back. Sedi said okay I am emailing my supplier and adding the 23kg. This was a big red flag.

Then I straight away read the terms and conditions and realised I can cancel the booking because the tickets were not issued.

I called back Sedi became rude and said no cancellations are allowed.

So I cut the line called up my credit card company they said call them one more time to cancel the booking otherwise they will start an investigation.

I called back and spoke to Sedi he argued for a bit and said I'll cancel it but will take a £50 fee. I said nope, you'll mis-sold me a flight and I am not paying for your mistake.

He then said take it or leave it. I said okay let the bank investigate you and your business dealings. Then he said okay call me back after 15 minutes let me speak to my boss.

Then he disappeared for the day and couldn't get through to him.

Then the next day I called back and he said you'll get your full refund but youll have to wait 4 to 6 weeks and you will get an email confirming this at 5pm. Nothing happened no confirmation nothing.

Then on monday I saw my bank removed the pending transaction and when I called my bank they said the pending transaction had been cancelled so no money left my account.

Absolute scammers and luckily I read the t&cs and noted that you are entitled to cancel the order as long as the tickets have not been issued. I feel sorry for the people that paid the cancellation fee I guess that's how they make their money!

Booking my tickets wit advisor Kevin from sky wizard been such a great help thank you so .uch I will be referring my friends to sky wizard

Booked return flight from Manchester to Thailand on the 01/08/2025 still haven’t received my flight itinerary via email as as I was told, to days date 05/08/2025 I still haven’t received the flight details, I phoned to enquirer where the flight details where, didn’t get a good response, was told someone would phone me back I waited a good few hours, then got a phone call the person then hung up on me when I asked why I hadn’t received my flight details this happened a few times, then I got a phone call much later on , telling me they had only got one of the flights and they are saying that doesn’t include luggage and I would need to pays extra, I tried to get my money refunded and was told this is not possible untill 24 hrs before the flight, I would seriously not recommend this site , as it’s taking payment under false advertising
Since posting this review, I’m happy to say everything as now been rectified and I now have my flight intinery for both my out bound and return flights and for the same price that I paid on the 01/08/2025 and with no added prices so all in all they came good 👍

I booked a flight with them on Sunday, I was told luggage would be included. I was told I would receive tickets with 24-48hrs. Sent passports on Monday, spoke on the phone twice today, was told that I would actually not have checked in luggage for the price I’ve paid and that I would receive the tickets today. I have now received an email stating that they attempted to take £557.78 from my card without me authorising such payment or an explanation why I’m expected to pay any additional money.
I have been left in tears this morning, they advertise false ticket prices and then claim there’s banking issues to then later tell you the original ticket price is no longer available. Staff are extremely rude and unhelpful. They wouldn’t even allow me to explain. Lost out on cheaper tickets by wasting time booking with them and ended up having to book last minute via another booking agency.

Don't book with this company, its a scam, I have booked six tickets and this is my booking ID SW255608, I waited for three days for the etickets never receive them, I called them and they told me to send our passport copies and I will get the etickets by the evening, by 18:00 no etickets and I called them back and they told me I am on waiting list and they can give me alternative dates if I pay £89 per person, I refused and request my refunds and I was told you can't get the refund as part of their terms and condition, I check their terms and conditions and clearly say ".All flight tickets issued by us are non-transferable, non-changeable, and non-refundable unless otherwise specified." ALL FLIGHT TICKETS!, but I haven't received any , so i should get my refund, I contacted the bank and I reported them as fraud, bank said the payment dispute can only be triggered once the payment goes through pending.
I contacted Skywizard spoke to Sebth he changed the story saying the reservations are not refundable as that's the agreement between them and third party, I explained that's not the terms and conditions in their website. He then said I will get my refund 24 to 48 hours if the third party cancels, which is nowhere mentioned in the terms and condition, he then started to be very rude and shouting saying I don't understand and he hangup on me, I called back and spoke to Reymond he was more polite and explaining, I don't know if they are playing good and bad cop here!, Raymond said the refund has been issued and I should get it tomorrow. I will wait till tomorrow and if I don't get my refund I will contact them again and the bank, I am currently writing an email to 'Action Fraud', to report this company the way the do business! and will send the email if my refund is not in by tomorrow as promised by Reymond! I will surely cc support email address so they know its not a threat!