1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more
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Review summary
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Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more
The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more
4.4
Excellent
340 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lots of options and information
Lots of options and information. Great information about the hotels and also flights which I used it for, mainly.
Also being updated with the change in prices was so handy.
2 March 2025
Quick, Easy and Convenient
An easy to use platform that helps to provide a quick comparison prices of flights. Very useful when checking for flight options.
6 February 2025
App was easy to navigate.
App was easy to navigate and lots of flight options to choose from.
6 February 2025
Skyscanner is really a great platform…
Skyscanner is really a great platform to find cheap and best flight tickets. I had a great experience. It is very handy to find cheap flight tickets.
5 February 2025
No luggage for a long haul flight!!!
I cannot understand why would a long haul (SIN-PARIS) flight comes without luggage for a full service flight, and not even an add-on is available!!!!
3 February 2025
Reply from Skyscanner
Hello Peter,
Thank you for your review, and I am sorry to hear that the travel provider has not provided a baggage add-on service after finding your flights via Skyscanner.
As a travel search tool, Skyscanner doesn’t hold information about luggage prices or allowances for specific airlines or travel agents. Depending on the flight provider, the rules, conditions, and prices for luggage can vary, so it’s always a good idea to check with the airline or travel agent directly before you make your reservation.
Usually, the travel provider whom you have selected would show the baggage information for the flight once you have landed on their booking page.
I understand that you have booked a long-haul flight operated by a full-service carrier. However, for now, some full-service carriers provide different ticket types, whereas some do not come with checked-in baggage.
It would be worth contacting the travel provider with whom you have booked, and they might be able to assist you directly with the baggage add-on. Alternatively, you can also try to add the baggage directly on the airline's managed booking page.
If you need assistance in finding the contact details of the airline or travel agent, please feel free to get in touch with us using the contact form below, and we will be happy to help.
https://help.skyscanner.net/hc/en-gb/requests/new
Best regards,
Peishan - Skyscanner Support
User friendly
1 February 2025
Ease of searching the best flight as per your preference
You can search by fastest, cheapest and such. You can book from sites which you find trustworthy.
30 January 2025
All good from my side:
All good from my side:
- Website is very friendly use
- Possibility to put some favorite options
- Follow up via email to remind me about my options, so I can quickly decide
- good after sales service
17 January 2025
I always use the Skyscanner verry good
I always use the Skyscanner verry good, understand also easy, price also very lower
22 January 2025
great experience
8 January 2025
I like the platform with detail flight…
I like the platform with detail flight price indicates, which helps me plan my trip efficiently and flexiblely.
7 January 2025
Wonderful Deals
I am happy to use Sky scanner as it provided me amazing deal recently in booking tickets to my home country.
7 January 2025
easy to handle information regarding…
easy to handle information regarding prices for different flights
6 January 2025
Not helpful when there's problem
2 January 2025
Reply from Skyscanner
Hello Jo,
Thank you for taking the time to provide feedback on our Trustpilot - we’re sorry to hear that you've not had a great experience.
If you have the time, can you please provide further details on what happened here then one of our support team will get back to you: https://help.skyscanner.net/hc/en-gb/requests/new.
Kind regards,
Scott
The Skyscanner Support team
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