Skyscanner Reviews 340

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find excellent prices for air tickets, often cheaper than other platforms, making it their first choice for travel bookings. The app and website are praised for being user-friendly, easy to navigate, and efficient, saving time by streamlining the search across multiple airlines and agencies. Many appreciate the clear comparison of prices, flight details, and the useful filters that help find suitable flights, providing peace of mind for successful bookings. However, some customers also noted issues with the booking process, encountering difficulties in securing tickets or experiencing long waiting hours for flights. There were also concerns about third-party sites appearing on the platform, with some reviewers suggesting they should be banned due to negative experiences. A few people mentioned that the price shown might not be the final price due to additional fees, and occasionally, price changes were indicated too late.

What people talk about most

Price

Customers had positive experiences with price, often finding cheaper air tickets and good deals compared to... See more

Website

Consumers find the website to be positive, praising its ease of use for finding and comparing flights and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as very convenient and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it easy to... See more

Application

Users describe positive interactions with the app, finding it extremely useful and reliable for booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lots of options and information

Lots of options and information. Great information about the hotels and also flights which I used it for, mainly.
Also being updated with the change in prices was so handy.

2 March 2025
Rated 3 out of 5 stars

No luggage for a long haul flight!!!

I cannot understand why would a long haul (SIN-PARIS) flight comes without luggage for a full service flight, and not even an add-on is available!!!!

3 February 2025
Skyscanner logo

Reply from Skyscanner

Hello Peter,

Thank you for your review, and I am sorry to hear that the travel provider has not provided a baggage add-on service after finding your flights via Skyscanner.

As a travel search tool, Skyscanner doesn’t hold information about luggage prices or allowances for specific airlines or travel agents. Depending on the flight provider, the rules, conditions, and prices for luggage can vary, so it’s always a good idea to check with the airline or travel agent directly before you make your reservation.

Usually, the travel provider whom you have selected would show the baggage information for the flight once you have landed on their booking page.

I understand that you have booked a long-haul flight operated by a full-service carrier. However, for now, some full-service carriers provide different ticket types, whereas some do not come with checked-in baggage.

It would be worth contacting the travel provider with whom you have booked, and they might be able to assist you directly with the baggage add-on. Alternatively, you can also try to add the baggage directly on the airline's managed booking page.

If you need assistance in finding the contact details of the airline or travel agent, please feel free to get in touch with us using the contact form below, and we will be happy to help.

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Peishan - Skyscanner Support

Rated 5 out of 5 stars

All good from my side:

All good from my side:
- Website is very friendly use
- Possibility to put some favorite options
- Follow up via email to remind me about my options, so I can quickly decide
- good after sales service

17 January 2025
Rated 5 out of 5 stars

Wonderful Deals

I am happy to use Sky scanner as it provided me amazing deal recently in booking tickets to my home country.

7 January 2025
Rated 1 out of 5 stars
Skyscanner logo

Reply from Skyscanner

Hello Jo,

Thank you for taking the time to provide feedback on our Trustpilot - we’re sorry to hear that you've not had a great experience. 

If you have the time, can you please provide further details on what happened here then one of our support team will get back to you: https://help.skyscanner.net/hc/en-gb/requests/new.

Kind regards,

Scott

The Skyscanner Support team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look