Sky Bridge Cars Reviews 

530
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, punctuality, and helpfulness of the drivers. Many people found the booking process easy and efficient with clear communication, often commending the staff's friendly and courteous demeanor. However, some customers also noted issues with delivery service, including drivers failing to arrive or being significantly late, leaving them stranded. A few other people also felt that some drivers exhibited unprofessional behavior, such as poor driving practices or rudeness. Furthermore, some reviewers reported appalling customer service, citing poor communication and a lack of accountability when problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers for being... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, quick, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising drivers for being... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising helpful, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent driver from Terminal 3 early this morning: she was punctual , very efficient and helpful with our luggage. She texted us as arranged and the pick-up went very smoothly. First time using this... See more

Company replied

Rated 5 out of 5 stars

Khan collected me from the airport to the hotel this morning and the service was absolutely excellent. He was punctual, professional, and incredibly courteous throughout. After an early flight, it was... See more

Company replied

Rated 5 out of 5 stars

They were responsive, and understanding when there was an issue with getting my luggage. They kept in contact. The deiver was kind and helpful. Good experience overall. Highly recommend them. Also goo... See more

Company replied

Rated 5 out of 5 stars

Easy booking process, driver on time to meet me at Gatwick Airport. Friendly and chatty driver made the trip home enjoyable too. Will definitely be booking again for my next trip in September.


Company details

  1. Transportation Service

Written by the company

Sky Bridge Cars is a premier luxury minicab airport transfer service, providing a seamless and luxurious transportation experience. With a fleet of high-end vehicles and professional chauffeurs, we offer unparalleled comfort, style, and reliability. Whether you're traveling for business or pleasure, our exceptional service ensures a stress-free journey from the airport to your destination, making your trip truly unforgettable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience - super well mannered driver, great communication from the company, and interesting conversation on the journey. They proposed the driver come 20 mins early due to a road closure, which was appreciated going to the airport. Better service for cheaper than an Uber.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not book

Do not book

I miss my flight because of them. I booked a taxi for 5:20 am and it did not arrive until 5:58. They have not even refund me the money as they claim they are just operators. As i said, i miss my flight because of them.

All the positive reviews you see in here are fake because they ask customer to leave a review in advance for a 10% discound
You have been warned

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent airport transfer. Quick and friendly service via Whatsapp. On time pick up. Car was clean and comfortable, exactly as promised during the booking process. I will definitely be using them again.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID this company if you are…

AVOID this company if you are travelling with children.

DO NOT BOOK THEM.

We specifically booked and paid extra for a car seat for our two-year-old child and received confirmation via both email and WhatsApp. However, when the driver arrived, he informed us that he had not been told about the car seat and did not have one.

When we contacted the company, we were shockingly told to get into the car anyway and that the driver could pick up a car seat on the way to the airport. This is completely unacceptable and potentially illegal. No parent should be expected to transport their child without the appropriate safety equipment.

To make matters worse, we were passed between multiple people who failed to identify themselves or take responsibility for resolving the issue. The lack of communication and professionalism was astounding.

The entire ordeal caused unnecessary stress and nearly made us late for our flight. We paid for a service that was not provided and received some of the worst customer service we have experienced.

If your booking includes any special requirements, particularly for child safety, I would strongly recommend looking elsewhere.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible. Literally had to take train instead

Update: they claimed they would refund us but still have not. I have talked to others now who had similar experiences. Do not use this car service, especially if you have children.

Driver was not there upon our arrival. Made us wait 25 minutes in an 85 degree terminal. When we got to his car the car seats we’d reserved for our 1.5 year old and toddler were not there. They only had a booster seat which is not safe for either of our children and not even legal for a 1.5 year old. They had no other car seat. We were forced to take the train. They have been insisting they will not refund us. I not only would not book this company, I think their operating license should be revoked for demanding we ride illegally in their car with two children.

20 June 2026
Unprompted review

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