Sky Bridge Cars Reviews 

540
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers found the booking process to be easy, efficient, and straightforward. Many people praised the drivers and staff for being kind, professional, and helpful. The service is often described as reliable with great communication and punctuality. However, some customers also noted issues with driver punctuality, including late arrivals or cancellations without prior notice. A few other people also felt that some drivers exhibited unprofessional behavior, such as distracted driving or rudeness. Some reviewers were not happy with the customer service, citing poor communication and unhelpful responses when problems arose.

What people talk about most

Service

Customers had positive experiences with service, often highlighting ease of booking, good communication, and... See more

Staff

Customers consistently note positive experiences with staff, frequently praising drivers for being polite,... See more

Booking process

Users describe positive interactions with the booking process, frequently highlighting its ease and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising drivers for being on... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the good communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a private transfer for our group of 7 going on a cruise from Southampton. The service provided a clear description of the vehicle and booking was easy. For our group of our size the price wa... See more

Rated 5 out of 5 stars

They were responsive, and understanding when there was an issue with getting my luggage. They kept in contact. The deiver was kind and helpful. Good experience overall. Highly recommend them. Also goo... See more

Company replied

Rated 5 out of 5 stars

Easy booking process, driver on time to meet me at Gatwick Airport. Friendly and chatty driver made the trip home enjoyable too. Will definitely be booking again for my next trip in September.

Rated 5 out of 5 stars

I was traveling from Lagos through Paris and still had a tricky Heathrow transfer to make from Gatwick however it was made extremely easy. Good vehicle options which ensured that all our bags we... See more


Company details

  1. Transportation Service

Written by the company

Sky Bridge Cars is a premier luxury minicab airport transfer service, providing a seamless and luxurious transportation experience. With a fleet of high-end vehicles and professional chauffeurs, we offer unparalleled comfort, style, and reliability. Whether you're traveling for business or pleasure, our exceptional service ensures a stress-free journey from the airport to your destination, making your trip truly unforgettable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(540)

418 reviews in the last 12 months

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Rated 2 out of 5 stars

Unsafe

I had a disappointing experience with the driver and cannot recommend or use again the service.

Key concerns:
- driver Arrived 5 minutes late
- Most concerning: wore large headphones and appeared to be attending a Zoom call or webinar while driving, even checking his device from time to time
- Driver Wore a face mask initially but removed it during the ride, didnt know if he was ill or not.
- Appeared very fidgety and distracted throughout, which made me feel unsafe
- Drove inconsistently; other vehicles honked, suggesting poor lane positioning which made me feel very unsafe
- Removed his seatbelt while driving and did not wear it again

These issues suggest a lack of professionalism and focus on passenger safety.
Not happy!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent central London to Gatwick airport car service

Booking process easy, confirmation via email AND WhatsApp made it very helpful to confirm details, numbers of bags etc to ensure the right size car, precise pick up location and time.

Car was new and very comfortable.

Gerry the driver was excellent, friendly and professional.

Value for money for the service is what makes it 5 stars.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Car Service

Ordered a car to the airport from Sky Bridge Cars for the first time. The process was very efficient. The driver was very polite and professional. I will definitely use them on my return flight and in the future.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I booked a cab with these guys at 9pm…

I booked a cab with these guys at 9pm for a 4:30am pickup.

Got confirmed super quickly and the process was great.
Got a WhatsApp confirming it was booked and checking all the details were correct. And Shakeel was a lovely guy!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE

I booked a taxi for pick up at 9am from Gatwick airport. I received no communication from yourselves or my driver at this time until I phoned at 9:10am. At this point when I phoned all I was sent was the drivers name. I phoned back as there is no way that I can identify the driver without any car details. Eventually I was put through to the driver who advised me of his registration number and he arrived to pick me up at 25 minutes past 9. This meant that with the addition of traffic I ended up 50 minutes late to my destination. I fully accept that the other 25 minutes was due to traffic and out with the company and drivers control but I would have been only 25 minutes late if not for the driver picking me up nearly half an hour after my pick up time.

The driver then explained that a small child had just been sick on the floor of the car and he was sorry that it smelled. Whilst I do empathise with the situation it was extremely unpleasant and made me feel very unwell travelling for over an hour with the stained carpet and smell of sick in the car.

Lastly, and most importantly for me, the driver was watching videos on one of the devices attached to the car during the entirety of this trip. This made me feel extremely uncomfortable and concerned for my safety and is not only frankly unacceptable but also illegal.

When I brought up these concerns to the company I was sent a screenshot from the driver calling me a liar and offered 10% compensation. Not only was my journey completely unpleasant, the lack of customer service shown was appalling.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Gatwick Heathrow transfer

I was traveling from Lagos through Paris and still had a tricky Heathrow transfer to make from Gatwick however it was made extremely easy.

Good vehicle options which ensured that all our bags were catered for. Great communication by the team through thr entire process.

Great journey experience by thr driver and courtesy, it was an excellent experience and I look forward to more trips.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Smooth experience from London to the airport, pickup in the night, driver was very nice and we had a stress-free travel.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Our driver Mr.Gerald was perfect.

4 June 2026
Unprompted review
Sky Bridge Cars logo

Reply from Sky Bridge Cars

Thank you for your kind feedback.

We’re delighted to hear that Mr. Gerald provided you with a perfect service. At Sky Bridge Cars, we always aim to deliver a smooth, reliable, and comfortable journey, and it’s great to know our driver met your expectations.

We truly appreciate your support and look forward to serving you again in the future.

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