Skip Loans Reviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the seamless process and the team's professionalism in making their homeownership dreams a reality. Many people appreciated the excellent customer service, noting the staff's helpfulness, responsiveness, and ability to answer all queries without delay or judgment. The user experience was frequently described as easy, efficient, and stress-free, with quick pre-approvals and fast turnaround times. However, some customers also noted occasional issues with response times, mentioning that it sometimes took a few days to receive a definitive answer. A few other people also felt that the team lacked knowledge and experience, leading to initial assessments that were later overturned upon review.

What people talk about most

Service

Consumers find service to be positive, with many expressing amazement and appreciation for the support... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and responsive... See more

User experience

People report positive experiences with the user experience, often describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-Bank Financial Service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product, great service for first home buyers

I’m very particular when it comes to reviews & feedback, and this one is totally worth making an effort for.

Team Sucasa! You guys have been amazing in terms of flexibility with loan options, and the overall experience has been so smooth so far.

As an ex-BCG consultant, I always have my due diligence hat on (you know, running everything through those analytical lenses), and Lauren has been an absolute gem with heaps of patience with that. She answered all my questions with patience and empathy—truly a star! Being my first home, I really appreciated how she handled my case with so much care, making sure I was informed every step of the way.

Also, I haven’t forgotten my first chat with Mario, where he took the time to break down the whole process in a way that actually made sense to my very “if-else” logic-driven brain. Loved that!

Just wanted to say a big thanks again for this and truly appreciate the work. 🙏

23 September 2024
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Reply from Skip Loans

We are so glad that you've had a wonderful experience and that we were able to play a small part in your home buying journey. Thank you so much for your kind words and support as well as taking the time to write this review. As a team, we are looking forward to continuing to assist you for many years to come. With gratitude, Adam, Mario, Marian, Lauren and Team Sucasa!

Rated 5 out of 5 stars

Mario and the team were wonderful and…

Mario and the team were wonderful and supportive during the preapproval, application and funding process.

12 October 2024
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Reply from Skip Loans

Thank you very much for the kind review and great to hear its been a smooth process for you. Looking forward to continuing to support you moving forward as well! Many Thanks, Adam, Mario, Marian and team Sucasa

Rated 5 out of 5 stars

Genuine company

I had an amazing experience with Sucasa!
They were incredibly helpful and went above and beyond to make sure I had everything I needed.

Not only were they friendly and easy to work with, but they also offered me more than expected, which made buying my home possible.

I’m truly grateful for their support and professionalism.

Highly recommend!

9 October 2024
Unprompted review
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Reply from Skip Loans

Thank you for taking the time to write a lovely review and for your kind words! We are really glad that you had a wonderful experience and can't wait to continue to support you in your new home. With gratitude, Mario, Marian, Adam and Team Sucasa.

Rated 5 out of 5 stars

Outstanding experience

The people, the process and the product were all well above what we expected. The Team are passionate and dedicated and provide exceptional service. Communication is prompt and personal - you are not treated as a number but as a unique customer with unique borrowing circumstances. From first contact to final funding you will be genuinely supported.

5 October 2024
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Reply from Skip Loans

Thanks for the review and kind words! We're stoked you have had a great experience with us and are looking forward to continuing to assist you. We really appreciate you taking the time to leave a review thanks! Best, Adam, Mario, Marian and the Sucasa Team

Rated 5 out of 5 stars

Reassuring and Open Communication

Lauren was an absolute gem to work with, she was there to help us answer all of our questions promptly and always ensured she was providing the most accurate information.

Mario made the process of submitting relevant documentation super easy and helped explain a lot of the technical details which was reassuring.

17 September 2024
Unprompted review
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Reply from Skip Loans

Thank you for the kind words Unnati. We're so glad you've had a great experience so far and look forward to continuing to support you moving forward. Many Thanks, Team Sucasa.

Rated 1 out of 5 stars

Horrendous service

Horrendous service! I would not recommend at all to anyone. Treated like an idiot and total disrespect. Nothing but issues with Sucasa. Please be aware they lie as well. Not a good look!

4 September 2024
Unprompted review
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Reply from Skip Loans

Hi Aaron,

Adam here, one of the co-founders of Sucasa.

As you are aware, I've tried to call and email you multiple times to no avail.

We're always open to feedback and aim to provide the best service possible - so since receiving this review and trying to contact you, I've also listened to all recorded phone conversations you had with both Mario (our CEO) and customer support team as well as looked through the two applications you submitted.

Its obvious that our team was quick, responsive and extremely respectful and helpful at all times. You even thanked us multiple times throughout the process!

I'm sorry that your applications were not successful.

It's a shame that you have decided this review but we wish you all the best in the future.

Kind Regards,
Adam

Rated 5 out of 5 stars

Mario from Sucasa was fantastic!

Mario from Sucasa was fantastic throughout our home loan process. He was incredibly helpful and always available to answer all our questions from start to finish. Mario was quick to reply, very patient, and willing to explain everything clearly. He was also easily reachable by phone, which made the process so much smoother. His support and dedication were truly appreciated. Highly recommend Mario and the team at Sucasa for anyone looking for a reliable and responsive lender!

6 September 2024
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Reply from Skip Loans

We're so glad you've had a fantastic experience! Thank you for the kind words and review. Looking forward to continuing to support you moving forward as well! All the best, Team Sucasa

Rated 5 out of 5 stars

Thank you Sucasa!

Working with the Sucasa team has been fantastic! they went above and beyond to make sure everything went smoothly. They’re all super friendly and always happy to help with any questions we had, offering great advice along the way. Plus, their online portal is incredibly easy to use and understand, especially for first-time borrowers like us. Thanks to their incredible support, we hit our goals way sooner than expected. The whole experience was so smooth compared to dealing with big banks, who didn’t seem interested at all. A huge shoutout to Mario, Lewis, and Glen for making everything so easy and enjoyable!

6 September 2024
Unprompted review
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Reply from Skip Loans

Thanks for the great review and we are so glad you've had a wonderful experience. We founded Sucasa to help people hit their goals sooner and are so glad you've been able to achieve just that! Looking forward to continuing to assist you moving forward. With gratitude, Team Sucasa

Rated 5 out of 5 stars

Seamless, transparent and value for money

After going around to several lenders (banks and non-banks), we finally found Sucasa. We applied with them and got our pre-approval so quickly - the whole process didn’t even take 5 days! Makes you wonder why the bigger lenders make everything so complicated - Sucasa was simple, quick, transparent and everything we needed!

Lauren from the applications support team was such a pleasure to speak with - she ran multiple numbers for us, helped us understand our financial position, answered all our questions with great patience - excellent service. Thanks Lauren :)

Now we can go bid on the house we want - hopefully we’ll get it and can continue with Sucasa through the final transaction and settlement!

5 September 2024
Unprompted review
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Reply from Skip Loans

Thank you so much for your kind words Dee! We are so glad you've had a wonderful experience with us and can't wait to help you into your new home soon! With gratitude, Team Sucasa

Rated 5 out of 5 stars

Sucasa is amazing

Mario and SuCasa team were extremely supportive during the loan process

Mario’s guidance and professionalism made the entire experience smooth and stress-free. We truly appreciate the time and effort he and SuCasa team took to ensure that everything was in place, allowing us to achieve our goal of becoming homeowners.

This is a wonderful initiative and we hope that as more people get to know it and benefit from it, it will achieve the recognition it deserves.

27 August 2024
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Reply from Skip Loans

Thank you so much! We are thrilled you had an amazing experience with us. Looking forward to continuing to support you moving forward as well! Mario, Marian, Adam and Team Sucasa

Rated 5 out of 5 stars

Simple. Easy. Helpful.

As advertised and straight to the point without a single hiccup. Highly recommended.

21 August 2024
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Reply from Skip Loans

Thank you so much for the kind words!

Rated 5 out of 5 stars

Competitive Rates and Promising Start with Sucasa Loans

Sucasa Loans impressed us with their competitive mortgage offerings. While their processing time wasn't as quick as what you might expect from larger, established banks, their attractive loan configurations made the wait worthwhile.
As first-time mortgage holders, we appreciate Sucasa's price-leading options that ultimately convinced us to choose them. The experience so far has been positive, and we're optimistic about our ongoing financial relationship with Sucasa.
If you're in the market for a mortgage and are willing to trade a bit of processing speed for excellent rates, Sucasa Loans is definitely worth considering.

18 July 2024
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Reply from Skip Loans

Thank you for the kind words! It's been a pleasure to assist to date and are glad you've been impressed. We are looking forward to continuing to assist you on your financial journey moving forward too! With Gratitude, Adam, Mario, Marian and the Sucasa Team

Rated 5 out of 5 stars

100% satisfied

We have recent had our mortgage process completed with Sucasa. Mario was extremely helpful and provided guidance along the ways. The process was very straightforward, complete in few days and we had no issues with the whole team. Highly recommend

16 August 2024
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Reply from Skip Loans

Thank you for the kind review! We are so glad you've had a wonderful experience with us so far and look forward to continuing to assist you! Many Thanks, Adam, Mario, Marian and the Sucasa Team.

Rated 5 out of 5 stars

An absolutely genuine company and offering

When i first saw Sucasa's offering i had a little suspicion that it was too good to be true. but here I am only a few months later sitting in my own home! Mario was amazing and helpful at every step of the process and this has shaved years off my journey to repurchase a property post-divorce.

They were clear and up front about my purchasing power and at the preapproval stage came through with my budget in mind. When it came to the final approval step it was much easier than dealing with the big4; no need to explain every subscription service or $10 maccas charge. They were just looking for genuine savings and serviceability moving forward.

14 August 2024
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Reply from Skip Loans

Thank you James! Your story and experience is the exact reason why we founded the business - to help people get into their home, sooner! So glad you've had a wonderful experience and looking forward to continuing to assist you! Many Thanks, Mario, Marian, Adam and Team Sucasa!

Rated 5 out of 5 stars

Sucasa Are Amazing!

Sucasa Are Amazing!

Our experience from the initial stages up until settlement was clear, easy and as stress free as possible when purchasing a property. Mario and Marian are very supportive, actively listen to provide the right advice. A much needed loan provider with what they have to offer.

10 August 2024
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Reply from Skip Loans

Thank you Tim and Wayne! It's been our pleasure to help you through your home buying journey. We really appreciate the shout out! Many Thanks, Mario, Marian and Adam

Rated 5 out of 5 stars

Great Service!

The team at Sucasa were extremely helpful and willing to assist in all aspects of the loan application process. This made for a seamless transition from making an offer through to finance approval. A big thank you to Mario for making it happen!! We would highly recommend Sucasa to those customers who may still be searching the market for the right option.

22 May 2024
Unprompted review
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Reply from Skip Loans

Thank you for the kind words Silvana! It's been our pleasure assisting you throughout your home buying journey. Wishing you all the best in your wonderful new home! Many Thanks, Mario, Adam, Marian and the Sucasa Team

Rated 5 out of 5 stars

Positive Experience

Alright, this was overall a great experience, so I'll highlight a few things
- Sucasa are great to deal with. I hope they do well as a business because they literally made the impossible possible. You're probably not going to find a lower rate for this type of product. Their digital experience is also well-crafted.
- There's so many questions I had as a first home buyer like, "What does this mean" or "How does this work" and Mario was always super helpful. He always called me back. Pre-approval was quick and smooth. We moved forward my settlement date without any issues. You're one step removed from every part of their business and I hope that transparency stays as they grow. There's no employee three stakeholders deep in a large bank looking at your documents.
- I use a BNPL to budget every now and again and have heard horror stories from friends about banks questioning expenses. Sucasa didn't scrutinise every single one of my spending habits and there was no nickel-and-diming; they're pretty reasonable and open-minded.

22 June 2024
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Reply from Skip Loans

Really glad we were able to provide you with a great experience thanks Anthony! We really appreciate the kind words and taking the time to leave a review. Many Thanks, Mario, Adam and Marian

Rated 5 out of 5 stars

We are so happy we found Sucasa!

We are so happy we found Sucasa! The service we received has been exceptional from the start, and the team has always been available to answer any questions. We couldn't recommend Sucasa enough. Thank you for helping us secure our forever family home.

18 July 2024
Unprompted review
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Reply from Skip Loans

Thank you so much Ryan. I'm really glad we've been able to play a small part on your home buying journey! Many Thanks, Adam, Mario and Marian

Rated 5 out of 5 stars

Great product and great team

Great product and great team! The SuCasa team have gone above and beyond to help us secure our family home. Highly recommend!

8 July 2024
Unprompted review
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Reply from Skip Loans

Thank you Santiago! We feel privileged to have been able to assist you on your home buying journey!

Rated 5 out of 5 stars

Almost *too* easy. A terrific experience.

My partner and I were very early into exploring our options for buying our first home, and we sought pre-approval initially from our bank and also Sucasa to keep our options open. The contrast between the two couldn't be more stark. Mario from Sucasa was engaged and attentive to details and our questions, and the portal for uploading details, required docs etc was smooth. (By contrast, our bank was ad hoc, disjointed, and uninterested). We thought getting a house would take a long time, but we found a house and got our unconditional finance within two months (our engagement with Sucasa started less than 3 weeks ago) - and it was the house we actually wanted. It's all in the hand of the settlement teams now, and we're focussing on packing. Highly recommended.

18 June 2024
Unprompted review
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Reply from Skip Loans

Thank you for the kind words Nicholas. It's been a pleasure assisting you and we are looking forward to getting you settled and into your new home very soon! Thank you again, Adam

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