Skip Loans Reviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the seamless process and the team's professionalism in making their homeownership dreams a reality. Many people appreciated the excellent customer service, noting the staff's helpfulness, responsiveness, and ability to answer all queries without delay or judgment. The user experience was frequently described as easy, efficient, and stress-free, with quick pre-approvals and fast turnaround times. However, some customers also noted occasional issues with response times, mentioning that it sometimes took a few days to receive a definitive answer. A few other people also felt that the team lacked knowledge and experience, leading to initial assessments that were later overturned upon review.

What people talk about most

Service

Consumers find service to be positive, with many expressing amazement and appreciation for the support... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and responsive... See more

User experience

People report positive experiences with the user experience, often describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-Bank Financial Service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick decision and an easy process

Dealing with Sucasa was simple and very quickly processed, which really helped us move quickly and secure the property we really wanted.

Thanks team!

25 November 2025
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Reply from Skip Loans

Thanks Neil! Appreciate the review and we’re so glad we were able to assist you in getting the home you really wanted! Congrats again, Team Sucasa

Rated 5 out of 5 stars

Excellent experience from start to finish

The whole experience in dealing with Sucasa was fantastic. They were responsive, helpful, knowledgeable and above all they have helped us buy a wonderful home. Can’t recommend them enough. Thank you!

25 November 2025
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Reply from Skip Loans

Thank you so much for the thoughtful review! We’re so pleased we were able to play a small part in helping you into your wonderful new home! Congratulations again, Team Sucasa

Rated 5 out of 5 stars

Great experience with Sucasa

We recently secured a home loan through Sucasa, working with them via our mortgage broker, and the experience was excellent. The process was smooth, efficient, and clearly communicated at every step. Highly recommended!

23 November 2025
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Reply from Skip Loans

Thank you so much for the kind review (and recommending us)! We're really glad that you had a smooth experience! Congratulations again on your new home. Best, Team Sucasa

Rated 5 out of 5 stars

First home owners

Recently purchased our first home with Sucasa as our lender and we are so happy with the experience. We did have a mortgage broker as well but Sucasa worked with us and our deposit amount (less then 20%) to secure us our home with minimal overheads such as LMI etc highly recommend!

10 November 2025
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Reply from Skip Loans

Thank you so much for the kind review Emily! We're so glad that you were able to get into your new home and had a wonderful experience with us! Congrats again, Team Sucasa

Rated 1 out of 5 stars

Sucasa sucks

While scrolling my phone I came cross with this add Sucasa home loan . They can refinance upto 98% LVR I tried to contact them .They checked all my details and said they might able to help me .
I sent all the documents through . They took few days to tell me if they can or can’t help
Usually they take a day or 2 to respond back it’s quite long when you needs to put the application through .
I personally believe there team is very inexperienced and lack of knowledge
I have full time job making good money
I’m with pepper money for home loan paying higher interest rate 8.34% and I have personal loan with other lender Both loans upto date not a single payment missed.
After checking the servicebility they(Sucasa) said I can’t afford to service the loan . It really clicks if I can afford to pay 8.34% to pepper how come I can’t afford 5.80% the lower amount. It didn’t make sense to me at all .unreal answer from credit team .(it’s funny and strange .( There calculation sucks )
I ask them to review it but they already made their mind not to refinance for me
They said team looking at it again but came up with another excuse and they want to credit check beforehand and later on they decide if they can offer me loan or not
Which can damage my credit file and lower my credit score
And they can easily say no to me after
They are lack of knowledge
Careful guys find better options there are plenty in market

7 November 2025
Unprompted review
Skip Loans logo

Reply from Skip Loans

Hi Manpreet,
As is common practice in industry, our credit criteria requires a credit check to be run prior to decisioning an application. Although we unfortunately weren't able to assist in this instance, thank you for taking the time to reach out and we wish you all the best with your refinance.
Best,
Adam

Rated 5 out of 5 stars

Excellent

1. Sucasa team were flexible and accommodative to our requests.
2. The turnaround time around loan processing and feedback as well as replies to our queries was very quick.
3. Their mortgage rates as well as % of financing is very competitive.
4. Excellent customer experience

6 November 2025
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Reply from Skip Loans

Thanks Marty! We’re really glad you had a smooth experience and thanks for the kind review! All the best, Team Sucasa

Rated 5 out of 5 stars

Outstanding

From initial application to final settlement, Edgar and his team supported me throughout. I could not fault them with their due diligence, guiding me through the process and also speeding up the process due to demands from solicitors. Very happy with their help overall and happy to be in my new home.

7 October 2025
Unprompted review
Skip Loans logo

Reply from Skip Loans

We are thrilled you had a wonderful experience with us! Thank you so much for your kind words and congratulations again on your new home! Best wishes, Team Sucasa

Rated 5 out of 5 stars

I would like to share my home loan…

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was totally surprised! I had a different opinion about a Digital Lenders. But SUCASA is always helpful and got prompt response.

They never bothered Genuine saving, probation etc where other banks are usually considering!

Trust me! Sucasa Have an excellent team with seamless process throughout my journey! Always respond to my simple questions and made my journey smooth :)

Thanks SUCASA/team for making my dream happen:)

6 November 2025
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Reply from Skip Loans

We’re really glad we were able to support you into your new home! Thank you for the kind review and congratulations again!

Rated 5 out of 5 stars

Sucasa Home Loans communication…

Sucasa Home Loans communication throughout our pre-approval to purchase was excellent and the best thing about our experience. Being able to call our consultants with any questions we had and always getting through, plus answers to our questions was outstanding. I would recommend and use the Sucasa Team again.

16 October 2025
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Reply from Skip Loans

We're so glad that you had a wonderful experience! Thank you for the kind review and your thoughtful comments. Congratulations again on your new home - we're thrilled to have played a small role in your journey! Best, Team Sucasa

Rated 5 out of 5 stars

They made it happen!

As I write this from our newly purchased home, I can’t help but reflect on the incredible support and service we received from Sucasa throughout our buying journey. The truth is, Edgar and the team made this possible.

They may be a small, non-bank lender but that’s exactly their strength. They offer loans that the big players wouldn’t even consider! To get a comparable rate elsewhere, we would’ve needed a deposit four times larger, which just wasn’t realistic.

We found Sucasa to be approachable, personable, and genuinely committed to helping.

If you’ve got a steady income and a sensible plan, give them a call - they might just be the ones who make it happen for you, just like they did for us.

10 October 2025
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Reply from Skip Loans

Thank you so much for the wonderful review! We as a team are absolutely smitten that we were able to help make homeownership happen for you! Great to hear that Edgar was able to assist you at every step and thank you again for sharing your story. Wishing you all the best in your new home, Team Sucasa.

Rated 5 out of 5 stars

Sucasa helped us every step of the way

Sucasa helped us every step of the way. From one easy online application, just few days passed and we received our conditional approval. We weren't expecting it considering we just arrived in December 2024, started my job in February 2025 but Sucasa made it happen! At first we were kind of hesitant if we will proceed since we are still thinking if we are ready to pay more than what we are currently renting. When we received an email from Sucasa reminding we only have 45 days left to get a contract that's where we realised let's do it. Soon enough we found the property and got the contract. From there, I will vouch Sucasa was very helpful, supportive every time I have concerns and enquiries. It was a nerve wracking experience being a 1st home owner in Australia with all the documents but Sucasa made sure everything was taken care of. From the start to finish they are always available to assist. And last but not the least, I would like to especially mention EDGAR HE, an absolute star and valuable asset to your company. His calmness and patience while helping me was great.

1 October 2025
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Reply from Skip Loans

Congratulations! We're so glad that you were able to help get you into your first home in Australia. Thank you for the kind and detailed review and also the shout out for Edgar! It is reviews like these that makes the team work so hard everyday! Thank you and congratulations again - Team Sucasa.

Rated 5 out of 5 stars

Exceptionally great experience - Sucasa

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every query and ensure a smooth process from start to end.
Sucasa helped us finally buy our dream home with a 2% deposit and an interest rate that beat competition . Thanks Sucasa

4 October 2025
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Reply from Skip Loans

We are so happy we were able to play a small part in helping you into your dream home! Thank you for the kind review and congratulations again! We’re looking forward to continuing to support you moving forward as well. Thanks again, Team Sucasa

Rated 5 out of 5 stars

Wonderful customer service and support…

Wonderful customer service and support to help us step by step to the outcome that we were working towards.

3 October 2025
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Reply from Skip Loans

Great to hear you had a wonderful experience with us! Thank you for your kind words and congratulations again!

Rated 5 out of 5 stars

Amazing experience with the Sucasa…

Amazing experience with the Sucasa team. The team is has great customer service. Very prompt and responsive. Provided peace of mind the whole process.

24 September 2025
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Reply from Skip Loans

We’re stoked you had seamless experience! Thank you for your kind review and congratulations again

Rated 5 out of 5 stars

Definitely worth it!

Sucasa made it really easier to obtain pre-approval, they have great online systems which makes the process very smooth! Thank you Edgar for assisting us throughout the process, always called us back, super friendly and answered all our questions. There was a tight turnaround on obtaining finance approval and Sucasa worked with us to meet that deadline. We are forever grateful to Sucasa for helping us realise our dream as first time home owners. My husband and I highly recommend them, definitely worth it!

27 August 2025
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Reply from Skip Loans

We’re really glad we were able to make it a smooth experience for you thanks! Thank you for the kind words and congratulations again on your new home!

Rated 5 out of 5 stars

I can't believe how easy it was

I can't believe how easy it was. The preapproval was so fast, and once I had contract on the property the final approval was sorted quickly too. I didn't think I was ever going to be able to enter into the market, but SuCasa made it possible. A special thank you to Edgar who helped me me out during the entire process.

5 September 2025
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Reply from Skip Loans

Thank you for the kind review and we’re thrilled we were able to help you into a home! Glad to hear you found the process really easy and we look forward to continuing to assist you. Congratulations again, Team Sucasa

Rated 5 out of 5 stars

Get into the home you want, sooner!

The team at Sucasa (Lauren & Mario) were incredible from start to finish. I'd previously been dealing with one of the 'big 4' through the home loan process, and it was as you expect - painful, slow, unaccommodating. Sucasa made everything simple and helped me get into the home I wanted much sooner than what I could have achieved through the 'big 4'. The world has changed but the archaic processes & expectations from traditional lenders hasn't kept up -Sucasa are helping to change that. I wouldn't hesitate to recommend Sucasa. Thanks Lauren & Mario!

10 December 2024
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Reply from Skip Loans

Thank you so much for the wonderful review! We are so glad that Mario, Lauren and the Team were able to help you into your new home and that you had a great experience with us. You are exactly right - we are working hard to help hardworking Aussies get into their home, sooner! Our team really appreciates stories like yours - so thank you for sharing! Many Thanks, Team Sucasa

Rated 5 out of 5 stars

Dream Accomplished, It's not too good to be true.

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the question it was answered without delay & without judgement. It took me 7 months to find my property (W.A market is crazy atm) & they regularly checked in without pressure to see how I was going. Honestly seemed to good to be true but I am now happily living in my own property which I thought would never happen for me. From the bottom of my heart, thank you everyone at Sucasa.

12 July 2025
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Reply from Skip Loans

Thank you so much for taking the time for leaving such a thoughtful and detailed review! We are absolutely thrilled to have been able to help you into your dream home. It was our pleasure to be able to assist! Congratulations again and we really appreciate the kind words. Many thanks, Team Sucasa.

Rated 5 out of 5 stars

The guidance and support that the team…

The guidance and support that the team provided was incredible, espacially as this was our first home we have bought in Australia.
Fast and effective communication and a clear process with fast turn around times.

1 August 2025
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Reply from Skip Loans

Thank you so much for sharing your experience! We are really glad to have helped you into your first home. Congratulations again and looking forward to continuing to support you moving forward. Many thanks, Team Sucasa

Rated 5 out of 5 stars

Glad curiosity led me to Sucasa

Mainly online, but still with a contact you can talk to.
Better rates and lower LMI than other brokers
Would recommend

31 July 2025
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Reply from Skip Loans

Thank you so much for the kind review! We're stoked we were able to assist you and congratulations again on your new home! Looking forward to continuing to assist you moving forward as well, Many Thanks, Team Sucasa

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