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SkinSwap.com Reviews 1,781

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers had a great experience with this company. Customers are really happy with the product selection, noting that they can find items at much lower prices compared to other platforms. Many people appreciate the fast service and quick transactions, especially when purchasing items. The support team is frequently praised for being responsive, helpful, and clear in their communication, resolving issues quickly. However, some people were dissatisfied with certain aspects. A few customers experienced issues with payment processing, including billing discrepancies and delays in fund allocation. There were also concerns about the website's functionality, with some reporting that listed items were not purchasable or that the "insta buy" feature didn't work as expected for all price ranges. A small number of reviewers also mentioned slow customer service responses or difficulties with refunds and trade reversals.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the good skins and prices, and... See more

Website

Consumers find the website to be ambiguous, with some recommending it for buying and swapping skins, praising... See more

Payment

People report ambiguous experiences with payment. While some customers experienced fast and smooth... See more

Price

Users describe ambiguous interactions with price. While some customers found prices cheap, allowing them to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the support for being quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some of the listed items are not purchasable in chinese market. When i press buy the item it says error and that happened for 5 other items in a row untill 1 item finally goes trough but delivery and... See more

Company replied

Rated 4 out of 5 stars

I purchased an item using their Chinese Market option (which YouPin has since said they have no collaboration with SkinSwap until after I purchased an item through there). The item I... See more

Company replied

Rated 4 out of 5 stars

Everything worked fine, but I don’t like the fact that you have to First give your Items „for free“ and then you receive the items. At least it should be one items and biggest single item to have a 10... See more

Company replied

Rated 4 out of 5 stars

Fast respond support Matty by using third party site bitcoin payment expire and thank you to help us

Company replied


Company details

  1. Gaming service Provider

About SkinSwap.com

Written by the company

Skinswap Skinswap.com

SkinSwap is the premier skin marketplace where you can sell, trade, or buy both CS:GO/CS2 and Rust skins.

Skinswap Selling: Unlock real value from your CS:GO/CS2 and Rust skins through our streamlined selling process. At Skin Swap, we've eradicated the waiting time - selling your skins translates to instant cash! Select from our range of payout options, including PayPal, Venmo, Litecoin (LTC), Bitcoin (BTC), USDT ( ERC-20 ), USDC ( ERC-20 ), and Ethereum (ETH), turn your digital assets into real money in a snap.

Skinswap Buying: Level up your gaming experience by acquiring new, dynamic skins for CS:GO/CS2 and Rust with ease. Recharge your balance effortlessly using a variety of deposit options, including Credit/Debit Cards, CashApp, PayPal, Visa, Mastercard, and almost any cryptocurrency. Navigate through our extensive collection of skins, ensuring you find the perfect match to elevate your inventory. Enjoy competitive rates on your purchases and experience a seamless transaction process. Dive into a universe of options and upgrade your gameplay today!

Skinswap Buying SkinSwap selling JOIN SKINSWAP COMMUNITY

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I was told i had to accept a trade…

I was told i had to accept a trade offer even without knowing the float of the item. When i get the item i see the float is horrible compared to the price of the item on their site. The skin itself was 2x the price on their site making me potentially lose about 500 dollars on this 1 trade alone. Asked customer service how this could be without any real response other than i would get banned if i reversed the trade. Would never recommend anyone using this site for any skinswaps ever.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

If your looking forward to buy from…

If your looking forward to buy from insta bots they don’t work
I told support several times and they didn’t fixed it.
Insta works only for high prices
Not low prices like cases
I don’t see a point insta being in the cases and cheap sections since skinswap doesn’t care about customers that much

21 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi,

We're sorry to hear instant purchases haven't been working as expected for lower value items like cases. We do display a warning banner on high demand items letting users know that purchases may fail or take longer than usual and that we are actively working on it.

We appreciate your patience and feedback. If you continue to experience issues please contact us at support@skinswap.com and we will look into it directly.

Rated 5 out of 5 stars

Good Site

I haven't had any problems with Skinswap. I regularly buy my skins there, and even when a transaction fails, which happened to me once, the support is very quick and helpful.

20 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Otto, great to hear you've had a reliable experience and that support was able to help quickly when needed!

Thanks for the kind words and enjoy your skins!

Rated 1 out of 5 stars

The head admin is off most Wednesday's…

The head admin is off most Wednesday's and Thursdays, so if you deposit money on these days it'll take almost 3 full days to even be able to use your money that they already take out of your bank. So you'll miss the skin you intended to purchase because it'll be gone at that price after the 3 day wait. I know this for a fact and have multiple screenshots from two Thursdays in a row of their support team verbally telling me this. (that the head admin is not in and so no money can be approved.)
So please don't reply to this acting like its not true. Fix your site/approval process, or keep getting 1 star reviews. Thanks Skylar.

9 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Ty,

We'd like to address this directly. Deposit approvals are handled 7 days a week including Wednesdays and Thursdays. There is no day where approvals are paused or delayed due to admin availability.

Additionally our approval system has since been updated and no longer requires a head admin or senior support member to approve deposits, so this situation cannot occur going forward. If a support agent communicated otherwise that was incorrect and we apologise for the confusion.

Please contact us at support@skinswap.com with your screenshots and we will look into what was communicated to you.

Rated 1 out of 5 stars

i traded for a talon knife and i got a…

i traded for a talon knife and i got a shit float paid 1.8k for it got a scratched knife because they cant display float ?!? any other sites you can see the float dont bother trading here

16 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Jess,

We do display float values on our platform for all items before purchase. We would like to look into this specific case as what you are describing should not happen.

Please contact us at support@skinswap.com with your transaction details and we will investigate immediately.

Rated 5 out of 5 stars

First you sent then you receive

The trade it was fast. First you need to sent your items and then in seconds you receive what you chose.

15 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Teko, glad it all went smoothly!

Thanks for the review and enjoy your new skin!

Rated 5 out of 5 stars

A smooth process

A smooth process, quick and painless.

14 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Juan, love to hear it!

Thanks for the review and enjoy your skin!

Rated 2 out of 5 stars

Unreliable transaction costs

the site is okay I guess, but watch out for the transaction costs. They show you an transaction cost amount but that is not what you are actually paying. The support will just tell you it is an extra transaction cost not on their side. but my bank statement shows no extra fees and the payment processor is the same as csfloat. The issue however only show itself with this site. The support will just keep telling you it is not their problem, but I think it is.

14 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi Stan,

We display the exact fee information provided to us by our payment processor with no hidden charges added on our end. We would be happy to look into your specific transaction to clarify exactly where the discrepancy is coming from.

Please contact us at support@skinswap.com with your transaction details and we will investigate this directly.

Rated 1 out of 5 stars

Site cannot take some Words saddly

So they cannot także the thruf and the only thing taht can day do is crying :((
Hi ,

Thanks for reviewing skinswap.com on Trustpilot.

skinswap.com has flagged your review for containing advertising or promotional content.

The assessment

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Thanks,

14 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi,

We flag reviews that violate Trustpilot guidelines including promotional content directing users to competitor platforms. Trustpilot independently assessed and removed your review based on their own guidelines.

We remain happy to resolve any genuine issues directly at marketing@skinswap.com.

Rated 1 out of 5 stars

Deposit not got

Very bad support, I deposited 16 usd into the site with crypto, I didnt receive it. Support didnt help me 1 bit, only said "admin will help" and that he will come within 24 hours. It was 48 hours later that the admin asked for the txid, didnt even look at the chats before when i sent it. Afterwards when I saw the message and responded I have to wait a huge ammout of time again. Not reccomended, I feel scammed, they havent given me my money. (AS OF 4/14/2026 IT HASNT BEEN SOLVED !!! THEY ARE LYING !!! I HAVE ALL THE PROOF)

10 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi,

We're sorry for the delay with your deposit. Your transaction required manual resolution on our end due to an underpayment on the crypto transaction which caused it to fail on the provider's side.

This has now been resolved. We apologise for the time it took and appreciate your patience. If you have any further issues please contact us at support@skinswap.com.

Rated 1 out of 5 stars

Waiting for approval

Deposited around $300, has been over 12+ hours on waiting for approval, the staff is useless, never responds, and the admin is never online.

10 April 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi, we're sorry for the wait.

Deposit approvals are part of our fraud prevention process and we understand the delay was frustrating. We have made improvements to our support availability so this type of delay will not happen again going forward.

If your deposit is still pending please contact us at support@skinswap.com and we will resolve it immediately.

Rated 4 out of 5 stars

Not bad

Worked great only problem with peer to peer trading as I didn't get my killowate case

28 March 2026
Unprompted review
SkinSwap.com logo

Reply from SkinSwap.com

Hi,

Sorry the P2P trade didn't come through. When a seller fails to deliver your full balance is automatically refunded.

If you have not received it please contact us at support@skinswap.com with your SteamID64 and we will sort it out right away.

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