Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more
This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more
My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more
Company details
Written by the company
Authorised Stockist of Medical-Grade Skincare from Trusted Brands.
Contact info
32 Devonshire Place, W1G 6JL, London, United Kingdom
- 020 3070 3833
- hello@skinpharmacy.com
- skinpharmacy.co.uk
4.3
Excellent
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service as always
Great service as always. Thank you!
My go to for all of my skin products.
27 October 2022
Terrible service
Terrible service, for two weeks now I have not been able to receive my order, the contacts on the site are not indicated, it is not clear how to contact the seller, and when the order will arrive, it is also not known. Maybe he won't come at all.
13 October 2022
Unprompted review
After a small hiccup with delivery (…
After a small hiccup with delivery ( not down to Skin pharmacy but stupid DPD) I received my order packed lovely and in timely manner.
Customer support was very helpful and kind. I will be returning customer for my Obagi skin care.
20 October 2022
Unprompted review
Always a great experience & such good…
Always a great experience & such good value for money
28 September 2022
Amazing customer service!
Amazing customer service and very speedy delivery. I had a number of questions that were answered quickly and professionally. I felt the advice given to me was completely tailored to my skin and concerns.
4 October 2022
I have been very impressed!
I have been very impressed! The service and delivery have been excellent. The correspondence advice, before I bought, was personal and friendly too.
I would be very happy to buy from Skin Pharmacy again.
Thank you!
28 September 2022
Lovely products at a fair price
30 September 2022
Ordering was a bit tricky but items…
Ordering was a bit tricky but items arrived in good time packed well
23 September 2022
Be aware!
I purchased the product- I had an allergic reaction. They refuse to refund and wanted to give me a store credit- why would I need that ? Literally taking your monies, knowing you won’t be spending it!
1 September 2022
Super product and service!!!
Excellent product and service very helpful customer service!!!
7 September 2022
Reply from Skin Pharmacy
Thank you so much for your kind words :)
Amazing service always happy
10 August 2022
Can’t get better customer service than this!
Excellent customer service. I was worried about how long the product would take to get to me as I was going,on holiday. A gentleman delivered it to my door the day of my order….well done Skinpharmacy!
8 August 2022
Reply from Skin Pharmacy
Glad we were able to assist with your last minute request
Reply from Skin Pharmacy
We greatly appreciate your support Karen
Great products and customer service
Very happy to have found this new supplier of my go-to products with excellent customer service thus far.
8 August 2022
Reply from Skin Pharmacy
Thank you so much!
Top class company …
Absolutely top class products, customer service (personal, efficient, human), and superb packaging and delivery. My new favourite supplier of my usual products plus I wouldn’t hesitate to ask their advice on others. I loved the extra little gifts they include occasionally. Nice touch.
3 August 2022
Unprompted review
Reply from Skin Pharmacy
Thank you for your kind words and glad to hear you enjoyed our little gift
Thanks for advise to improve my skin.
Thanks for advise to improve my skin.
I could see the difference on 2days, peeled old skin off and renew.
Skin peeled and turn red after 2days of using Radical night repair, so I use them on Wed to Friday.
22 July 2022
Reply from Skin Pharmacy
Glad to hear that you have already noticed results. Keep up with the planned routine and will achieve long-term results
Not received.
Order placed 20th June and still haven't received it. Sent an email to enquire the whereabouts of my item and haven't had a response. Disappointing service.
17 July 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.