Skin Pharmacy Reviews 

222
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being friendly, helpful, and professional, often resolving issues efficiently and making interactions pleasant. People appreciate the quality and range of products, with many finding them effective and benefiting from personalized recommendations. Reviewers also frequently highlight the quick delivery service, noting that orders arrive promptly and are often well-packaged. However, some customers also noted issues with order processing and delivery. A few people experienced delays, inaccurate information, or poor communication regarding their orders, even when paying for expedited shipping. Others mentioned problems like orders being dispatched against their request or items missing from their packages upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as outstanding,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, knowledgeable, and... See more

Delivery service

Consumers find delivery service to be positive, with many impressed by the incredible same-day delivery and... See more

Order

People report ambiguous experiences with order, with some customers praising same-day delivery and quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more

Rated 5 out of 5 stars

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more

Rated 5 out of 5 stars

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more

Rated 5 out of 5 stars

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more


Company details

  1. Skin Care Clinic

Written by the company

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(222)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

This is my second order of Zo skincare products. The pharmacy contacted me to say they needed to split the delivery in two parts and the comms was absolutely 10/10 throughout. Hand delivered at the door speaks for amazing service for their customers.
And just a word about the Zo skin products: I strongly recommend! If you are scared of the radical night repair (Retinol) then try the Complexion renewal pads and the hydrating cleanser, you will see improvement imminent!

29 March 2023
Rated 5 out of 5 stars

Excellent customer service

I ordered an Alumier MD vitamin rich serum and the pump was faulty so I was unable to use the product, I contacted skin pharmacy and received excellent customer service and a replacement product next day.

23 March 2023
Rated 5 out of 5 stars

Excellent

Very happy with the service received. Arrived within 2 days and a great product. Very happy 😊

23 March 2023
Rated 5 out of 5 stars

I am giving the company 5* for sure

I am giving the company 5* for sure. I have reached out to the company in advance and asked about international delivery to Hong Kong. My email was answered very promptly. After placing an order it took quite a few days to get the order shipped, after enquiring further I was made aware that my parcel got stuck with Royal Mail as we do not have postcodes in HK (RM should know that). I got anxious. It was my first order. Mahmoud reassured me that the order would be shipped by another service provider as soon as RM sent it back. Once order was posted by UPS I received it in 48h! The reason why I am giving 5* is that things always go wrong with couriers, we know that. It is important how the company acts when things go wrong. Not when they are perfect. I will definitely return to place more orders in the future.

22 March 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery at great prices, beautifully packaged. Wouldn’t use anywhere else for my Zo Obagi products highly recommend skin pharmacy.

1 March 2023
Rated 5 out of 5 stars

Products are great

Products are great. I needed a change in products as my skin felt dull and dry. A few weeks after I started using the products my skin felt and looked more hydrated and radiant. I will be putting in an order this week for even more products.

29 December 2022
Rated 5 out of 5 stars

My go to Skin pharmacy

My go to Skin pharmacy always great service and communication and reasonably priced in comparison to other Skin pharmacies. Thank you

25 January 2023

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