SkinnyRx Reviews 5,097

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,746 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, highlighting their positive attitude and attentiveness. Many people appreciate the exceptional customer service, noting the personalized and understanding approach, as well as the quick response times. The overall service is often described as excellent, with consumers finding the entire process smooth, professional, and reassuring. However, some people were dissatisfied with the product itself, mentioning that the medication advertised was not what they received or that it did not yield the expected results. A few other people also felt that customer service was occasionally unresponsive or that there were delays in getting replies and medication refills.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being supportive,... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the helpfulness,... See more

Service

People report positive experiences with service, highlighting the team's attentiveness, professionalism, and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the injectable options, with some... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question. I really a... See more

Company replied

Rated 5 out of 5 stars

After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more

Company replied

Rated 5 out of 5 stars

Joice was great and answered all my questions and concerns. The program is working great. Less than a month into using the injectable option and I’m over 15 pounds down (compounded pills did NOT yield... See more

Company replied

Rated 5 out of 5 stars

My customer service rep Carmelyn was exceptional. She made everything clear and simple to start my journey with SkinnyRX. She educated me on my procedure and product that I will be starting gave me al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Health Consultant
  3. Holistic Medicine Practitioner
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Wellness Program

Written by the company

SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Yuan was excellent

Yuan was excellent! He listened to my concerns and resolved my issue professionally and timely.

16 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! We're really glad Yuan was able to take care of you. That's exactly the kind of experience we want every customer to have. We'll be sure to pass along your kind words to him. If you ever need anything, don't hesitate to give us a call at 888-979-9580 (Mon–Fri 8am–8pm EST, Sat–Sun 9am–6pm EST). We appreciate you!

Rated 5 out of 5 stars

Giselle was an exceptional…

Giselle was an exceptional representative

14 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! We'll make sure Giselle hears about your kind words and she'll love knowing her hard work made a difference. We're lucky to have her on our team. If you ever need anything, don't hesitate to reach out!

Rated 5 out of 5 stars

What a ray of sunshine

What a ray of sunshine! To tell you the truth, I wasn’t looking to spend any money on any weight loss medication, but speaking to Carmy, make me change my mind. She had such a pleasant voice. So keep her on staff. She can talk a paper bag into thinking it’s plastic! :)

13 May 2026
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Reply from SkinnyRx

Carmy is definitely a gem, and we're so glad she made such a great impression. We'll be sure to pass along the kind words — she'll love hearing this. Welcome to the SkinnyRx family, and we're excited to be part of your journey! If you ever need anything, don't hesitate to give us a call. 😊

Rated 5 out of 5 stars

I started on the monthly plan to see…

I started on the monthly plan to see how everything would work out. Then I decided to switch to the 12 month bundle obviously for the savings and Kristfaith was amazing in helping me switch. Would highly recommend to this company to anyone.

14 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! So glad the switch to the annual plan worked out, and we'll definitely pass along the kind words to Kristfaith. We really appreciate the recommendation!

Rated 5 out of 5 stars

Jimmabelle was exceptional!

Jimmabelle helped me today via chat and was very helpful, efficient, and quickly understood what I needed. It was an easy process and I appreciate the excellent customer service.

14 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! We'll make sure Jimmabelle knows her hard work is appreciated. We're glad the process was smooth and that you felt taken care of. We hope to keep exceeding your expectations!

Rated 5 out of 5 stars

Great customer service!

My customer service rep, Marie was so helpful and quick to get me a resolution. This has been a great company to work with and I will for sure recommend them in the future.

14 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you for the kind words! We'll make sure Marie sees this, she deserves it. We really appreciate you and can't wait to help you again down the road!

Rated 5 out of 5 stars

Carmelyn showed great initiative by…

Carmelyn showed great initiative by reaching out to me to make sure I could get the best offer and price for maintenance. I truly appreciate her help and guidance. I am a longtime SkinnyRx client, and Carmelyn has been so helpful!

14 May 2026
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Reply from SkinnyRx

Carmelyn is amazing, and we love hearing this! Thank you for being such a loyal client — we'll make sure she knows you took the time to share this. It means a lot to all of us!

Rated 5 out of 5 stars

A rocky start with a smooth finish

After a bit of a rocky start to get my medication adjusted, Aira in customer support was able to get things sorted out and set up for me.

14 May 2026
Unprompted review
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Reply from SkinnyRx

We're so glad Aira was able to get everything sorted out for you! She'll love hearing this . thank you for taking the time to share it.

Rated 5 out of 5 stars

I spoke with customer care agent…

I spoke with customer care agent Jimmabelle Llanes and was treated very respectfully during the call. She was able to answer all my questions and address all my concerns. Great service!

13 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for taking the time to share this! We're really glad to hear that Jimmabelle made your experience a great one. Treating every customer with respect and making sure all their questions are answered is exactly what we aim for, and it's wonderful to know she delivered that for you. We'll be sure to pass along your kind words -- she deserves to hear it. We appreciate your support!

Rated 5 out of 5 stars

Ella was very helpful on the call

Ella was very helpful on the call. She updated my profile efficiently and listened carefully to my concerns!
The skinny rx team has been great to work with!

12 May 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! We love hearing that Ella made such a positive impression. She truly takes the time to listen and make sure everything is handled correctly, and it means a lot that you noticed. We'll be sure to pass along your kind words to her!

Rated 5 out of 5 stars

After I said that I was unsatisfied…

After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome. I never knew if you left a bad review people actually listen and fix it!!! Just hoping that my shipment comes tomorrow as I go out of town on Friday again!

13 May 2026
Unprompted review
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Reply from SkinnyRx

We love hearing this! Speaking up made all the difference, and we're so glad we could turn things around for you. Hoping your package arrives right on time before your trip Friday! 🤞

Rated 5 out of 5 stars

Extremely helpful and knowledgable.

Extremely helpful and knowledgable.

13 May 2026
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Reply from SkinnyRx

Thank you so much for the kind words! We're really glad we could help and that you had a great experience. We'll make sure the team hears this, it means a lot. We're always here if you need anything!

Rated 5 out of 5 stars

It was great talking with the sales…

It was great talking with the sales agent today. Michael Cavalier was very helpful.

13 May 2026
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Reply from SkinnyRx

Thank you so much for taking the time to share this! We're really glad to hear your experience was a positive one. Michael is a fantastic part of our team, and it's always great to hear when that comes through. We'll be sure to pass along your kind words to him. We appreciate your support!

Rated 5 out of 5 stars

Carmelyn was extremely helpful during my journey.

My experience with her was extremely helpful

5 May 2026
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Reply from SkinnyRx

Thank you so much for sharing this! We're really glad your experience was a helpful one. That's exactly what we strive for every time. We'll make sure the team sees this — it means a lot!

Rated 5 out of 5 stars

I called Skinny

I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question.
I really appreciated Joice’s professionalism and efficiency in handling my concern and was very impressed by her. She was cordial and immediately signed me up with an appointment with the clinical team today, so I’m assured I’ll receive the guidance I’m seeking in a prompt manner.

I think Joice is a valuable member of the Skinny Rx team and I’m so glad she received my call.

Thank you,

Rachel Weinstein

13 May 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

We love to hear this! Joyce is amazing and we'll make sure she sees your kind words. So glad you're all set with the clinical team!

Rated 1 out of 5 stars

We spoke twice

We spoke twice. I emailed and said to hold my shipment when i recieved the email saying it was shipping out. There was no clear link to say, im out of town can you hold it? I just replied and sent it. It should be that simple. The ship[ment went out and arrived at my home 3 days before I flew back in to my home state. Florida! Which is very hot! The shipment was spoiled and not consumed. I believe i fist spoke to her last week saying I was going out of town this FRIDAY and please send out a replacement shipment asap. I recieved a phone call from her today and she told me they were review my dosage request but did not address my replacement shipment. It’s been like two weeks! And the last (not the spoiled one-that went directly in the trash) shipment was half the dose.

12 May 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

We're sorry to hear things didn't go as expected, and we completely understand how frustrating this must have been.

We'd love the chance to make this right. Please give us a call at 888-979-9580 (Mon–Fri 8am–8pm EST, Sat–Sun 9am–6pm EST) so we can look into everything for you and get this resolved as quickly as possible.

Rated 5 out of 5 stars

Gian Jose Alojacin was very helpful and…

Gian Jose Alojacin was very helpful and detailed with his help. I like his patience explaining everything to me.

12 May 2026
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Reply from SkinnyRx

Thank you so much for the kind words! We'll make sure to pass this along to Gian Jose. We're glad he was able to walk you through everything with patience and clarity. That's exactly the experience we aim to provide!

Rated 5 out of 5 stars

Very helpful guidance during intake

Aimee was a great help in my selecting to return to skinny RX after approximately a 6-8 month absence. She helped alleviate my concerns and was very patient with me in completing the intake form.

12 May 2026
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Reply from SkinnyRx

Welcome back! We're so glad Aimee was able to make your return a smooth one. It's great to hear she took the time to address your concerns and walked you through everything patiently. We'll make sure she knows you appreciated her help. Looking forward to supporting you on your journey!

Rated 5 out of 5 stars

Great experience

Hi, I have had a great experience with Ivy!! She is prompt in responding to my messages and very knowledgeable, helpful and very professional! I highly recommend SkinnyRx.😊

8 May 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you so much for the kind words! We'll make sure Ivy sees this — she truly goes above and beyond for our members and it's wonderful to hear that reflected in your experience. We're so glad to have you with us at SkinnyRx!

Rated 1 out of 5 stars

4 months and I’ve lost $2K

I signed up in January to start my weight loss Journey. I have struggled with my weight and it fluctuates all the time. I have had some luck with pills in the past, supplements, otc options from GNC was hopeful the tirzepatide from SkinnyRX would work.

First the pills looked nothing like advertised. I’ve seen now that that they have recently updated photos. It’s a white circular pill could be a sugar pill for all I know. You take the pill, insert it under your tongue or in between your cheek (not sure which one is accurate when you see what’s on the website vs the directions that come with your prescription) You’re re not supposed to eat or drink for the next hour, you won’t want to because this pill takes about 45 mins to an hour to dissolve, which was also misleading. I took this pill and progressively upped my dosage as instructed. I felt no changes whatsoever. My appetite was higher, I was not feeling full they said that was common. Kept at it despite the lack of results. Got up to my highest dosage allowed and still no results, not even aside effect. After talking with customer service they wanted me to switch to injections and wanted me to pay even more money and offered me a 10% off discount…..I declined. 4 months in, I have gained 15 pounds and lost almost $2,000 dollars. This company is the worst.

8 May 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

We're truly sorry to hear about your experience — we understand how frustrating an unexpected charge can be, and that's never the impression we want to leave. Because you didn't leave your full name, we're unable to locate your account at this time. Please give our SkinnyRx support team a call at 888-979-9580 and we'll get this sorted out for you right away. We're available Monday through Friday 8AM to 8PM EST, and Saturday through Sunday 9AM to 6PM EST.

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