Skinnydip London Reviews 

Great customer service, so efficient and solved my issue. Even gave me a discount code. Thanks again it’s appreciated 🥳

An extremely disappointing experience with very poor customer service. I ordered two pairs of pyjamas on 13 July 2026. The first pair was dispatched promptly via Evri but never arrived. After chasing the courier, I contacted customer services. I received only an automated reply and heard nothing further until 28 July, when I was issued a partial refund.

On the same day, I was informed that the second part of my order had been “oversold” across platforms and would not be dispatched. Instead of a refund, I was given a store credit code. I contacted customer services again and this time did not even receive the automated response.

I appreciate that issues can occur, but the lack of transparency, communication, and no offer of an automatic refund for items that is acknowledged will not be sent has made this a very unsatisfactory experience.

I am yet to receive and review my items, however, I can fully vouch for Skinnydip’s customer service and am very grateful for the quick response and resolution of my lost parcel by Amauche!

Being able to rely on the fact that your lost, delayed, or damaged parcel will be resolved without an issue and in good time is always comforting to know.

Thank you again, Amauche!

Excellent support from customer services

Ordered a Skinnydip shirt for my wife which she loved, sizing was accurate too. However we discovered it had a small hole in the front. I contacted customer service and spoke with Amauche who couldn’t do enough for us. Within hours a new one was dispatched and a free return label sent to return the damaged one. Brilliant and friendly customer service. Thanks Amauche!

I recently brought a shell cardigan from skinnydip london…. I love it, it is soft and vibrant color… i can style it with shorts, leggings or a skirt.. i like the print.. I will recommend this for sure..🩵🥰

Super cute laptop sleeve and the delivery was super fast. I would definitely recommend if you’re looking to upgrade your laptop accessories. Slightly too spacious for a 13.3 MacBook though.

My order did not arrive and as such, I contacted the Support Team (Aiysha) who tracked down that Evri had lost the parcel.

The item was re-dispatched and whilst not in time for the purpose it was bought (birthday present), when it arrived, was a quality product.

I ordered a phone case and an AirPods case and the order was delivered to an incorrect address by Royal Mail. Initially skinny dip customer service were really helpful (much more than Royal Mail) but the last I have heard was on 20/07/26 from Olivia-Day in which I was sent a declaration to sign and advised once that was completed my purchased items would be resent OR I would receive a full refund. I replied agreeing the declaration less than 1 hour after it was sent and have heard nothing since. I chased this up on 22/07/26 and will be chasing again today. I am really disappointed with the service I’ve received considering how much more helpful Skinnydip customer service has been for other customers.

Aiysha was very helpful in finding my parcel

Delivery was late, but I received a quick reply from Lottie in the Customer Service team offering either a full refund or £55 discount to use online. Completely understandable that these things go wrong and have always loved Skinny Dip phone cases, now a new order is on its way! Thanks Lottie!

Amauche was really helpful today after an enquiry I had. Everything was sorted out really quickly, I’m very grateful. Thanks!

Amauche made my exchange so easy! The customer service is 10/10, everyone seems really lovely. Would 100% buy from this brand again. Thanks so much!

The customer service from Lottie was excellent - dealt with my issue straight away by sending me a replacement. Unfortunately the phone cases faded and blurred the design after a few weeks of use. I've never had this with any other SkinnyDip case, so I'm hoping it is just the one I purchased or this specific design (Miffy black and white repeat).

I had an issue where I still hadn't received my refund for a returned item so sent an email. I had a wonderful response from Amauche, who after receiving my proof of postage organised for me to get my refund straight away.
Wonderful customer service, thank you :)

I needed some support with an order and changing an address. The order had already been dispatched so couldn’t change it, but Amauche was who I was in contact with was super quick at replying and was really helpful with my query!! Thank you!

I placed an order with them on a Thursday and paid for next day delivery as it was a birthday gift for Friday. The tracking they gave me wasn’t correct and kept saying it wasn’t a proper tracking code. The parcel arrives on Saturday but not all items are in the packing. Still not actual tracking provided.

I paid for next day delivery and my order took almost 2 weeks to arrive which meant I had none of what I needed for Disney

I returned the entire order in April 2026 and I have still not received a refund for the next day delivery fee OR my entire order which is hundreds of pounds and it’s now July 2026

The merch & products look nice on the brand’s websites and socials but this is an absolutely awful run company, please avoid at all costs!

Do not order multiple things to try and then return what you don’t want, as who knows if you’ll even be refunded.

If you return anything keep your proof of postage receipts as despite using THEIR returns label which has the tracking number on it, they will ask you for proof of postage, even though they can check you have returned it from the returns label tracking number.

They will take your money and not deliver any kind of decent level of delivery or service

Bought a phone case 10 months ago and it started to break. Contacted the customer support team and was helped a lot by an agent called Alessia she was very helpful and attentive and organised a replacement to be sent out to me. :)

Absolutely worst customer service ever, there is no telephone number. The only way to contact is via submit a request which isn't answered by one person but by different agent, my experience was had faulty item . No less then 15 advisors answered messages each useless. I submitted evidence was eventually told they would send replacement but they needed address!! I MEAN joke it on the original order and invoice, yet still sent the information then never heard back! No acknowledgement it was sent not further tracking ie for replacement etc. Complete joke. I certainly will not be ordering anything over £20 as you just don't have any confidence in the customer service. If I don't get a replacement I am going to get paypal to apply a charge back to recover my money. Honestly avoid spending high money with this company or risk being stuck with any issues after sale

Updates
Unbelievable stupidity to work for this company over a bloody week communication and they think they have resolved it by sending incorrect replacement, I mean how stupid do you have to be to work for this company!!!