Skinnydip London Reviews 

I created an order for a phone case and added a few other bits to get free shipping. A few days later the phone case was cancelled. I then sent an email to try and cancel the order so I could start over and get a different case. Lottie was so helpful during this process and very kind. I will be trying again to order a phone case soon as they do seem to be good quality and have great designs!

AVOID. Such a shame the customer sevice is terrible as the website has such cute items.
Made an order in June, after nearly two weeks I contacted customer service as my order had not arrived. After a week I got a response, one response said it’s out for delivery, then another said the items are still being picked and packed in the warehouse.
The order finally arrived after constant chasing the team.
As the order was late I didn’t even open it and retuned it straight away.
By the 19th of July I was still waiting for updates and a refund. I had to chase the team again. Then I was only refunded for half the order, so AGAIN I chased the customer service team. I was then refunded the rest but they knocked off £3.50 for a returns fee of an order that I did not opened as it arrived to late. This has taken over a month to sort out which is such a waste of time. This company is a joke. I would not use them again.

I am extremely disappointed with both the service from Skinnydip and the customer support I received.

My order has been sitting in the Evri depot for almost a week with no movement, and despite reaching out for help, nothing was done to resolve the issue. Instead of feeling supported, I was met with unhelpful responses.

Lottie, who dealt with my enquiry, came across as dismissive and unprofessional. Rather than addressing my concerns or providing any meaningful assistance, she ignored my follow-up messages, which I found incredibly rude. As a customer, I expected far better communication and a genuine effort to help.

I understand that delivery delays can happen, but customer service is what makes the difference. Unfortunately, this experience has left me feeling completely let down, and I will think twice before ordering from Skinnydip again.

Great customer service, so efficient and solved my issue. Even gave me a discount code. Thanks again it’s appreciated 🥳

An extremely disappointing experience with very poor customer service. I ordered two pairs of pyjamas on 13 July 2026. The first pair was dispatched promptly via Evri but never arrived. After chasing the courier, I contacted customer services. I received only an automated reply and heard nothing further until 28 July, when I was issued a partial refund.

On the same day, I was informed that the second part of my order had been “oversold” across platforms and would not be dispatched. Instead of a refund, I was given a store credit code. I contacted customer services again and this time did not even receive the automated response.

I appreciate that issues can occur, but the lack of transparency, communication, and no offer of an automatic refund for items that is acknowledged will not be sent has made this a very unsatisfactory experience.

I am yet to receive and review my items, however, I can fully vouch for Skinnydip’s customer service and am very grateful for the quick response and resolution of my lost parcel by Amauche!

Being able to rely on the fact that your lost, delayed, or damaged parcel will be resolved without an issue and in good time is always comforting to know.

Thank you again, Amauche!

Excellent support from customer services

Ordered a Skinnydip shirt for my wife which she loved, sizing was accurate too. However we discovered it had a small hole in the front. I contacted customer service and spoke with Amauche who couldn’t do enough for us. Within hours a new one was dispatched and a free return label sent to return the damaged one. Brilliant and friendly customer service. Thanks Amauche!

I recently brought a shell cardigan from skinnydip london…. I love it, it is soft and vibrant color… i can style it with shorts, leggings or a skirt.. i like the print.. I will recommend this for sure..🩵🥰

Super cute laptop sleeve and the delivery was super fast. I would definitely recommend if you’re looking to upgrade your laptop accessories. Slightly too spacious for a 13.3 MacBook though.

My order did not arrive and as such, I contacted the Support Team (Aiysha) who tracked down that Evri had lost the parcel.

The item was re-dispatched and whilst not in time for the purpose it was bought (birthday present), when it arrived, was a quality product.

I ordered a phone case and an AirPods case and the order was delivered to an incorrect address by Royal Mail. Initially skinny dip customer service were really helpful (much more than Royal Mail) but the last I have heard was on 20/07/26 from Olivia-Day in which I was sent a declaration to sign and advised once that was completed my purchased items would be resent OR I would receive a full refund. I replied agreeing the declaration less than 1 hour after it was sent and have heard nothing since. I chased this up on 22/07/26 and will be chasing again today. I am really disappointed with the service I’ve received considering how much more helpful Skinnydip customer service has been for other customers.

Aiysha was very helpful in finding my parcel

Delivery was late, but I received a quick reply from Lottie in the Customer Service team offering either a full refund or £55 discount to use online. Completely understandable that these things go wrong and have always loved Skinny Dip phone cases, now a new order is on its way! Thanks Lottie!

Amauche was really helpful today after an enquiry I had. Everything was sorted out really quickly, I’m very grateful. Thanks!

Amauche made my exchange so easy! The customer service is 10/10, everyone seems really lovely. Would 100% buy from this brand again. Thanks so much!

The customer service from Lottie was excellent - dealt with my issue straight away by sending me a replacement. Unfortunately the phone cases faded and blurred the design after a few weeks of use. I've never had this with any other SkinnyDip case, so I'm hoping it is just the one I purchased or this specific design (Miffy black and white repeat).

I had an issue where I still hadn't received my refund for a returned item so sent an email. I had a wonderful response from Amauche, who after receiving my proof of postage organised for me to get my refund straight away.
Wonderful customer service, thank you :)

I needed some support with an order and changing an address. The order had already been dispatched so couldn’t change it, but Amauche was who I was in contact with was super quick at replying and was really helpful with my query!! Thank you!

I placed an order with them on a Thursday and paid for next day delivery as it was a birthday gift for Friday. The tracking they gave me wasn’t correct and kept saying it wasn’t a proper tracking code. The parcel arrives on Saturday but not all items are in the packing. Still not actual tracking provided.