Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in... See more
Company replied
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See what reviewers are saying
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... See more
Company replied
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... See more
Company replied
I have had many treatments with Magda I would not go anywhere else Magda talks you through everything step of whatever treatment she is giving, her knowledge is outstanding, Magda is a lovely pers... See more
Company replied
Company details
Written by the company
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Contact info
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, United Kingdom
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3.9
Great
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was not satisfactory at all
It was not satisfactory at all. I received the product incomplete and damaged,
I cannot order from the same site at all,,
You were asked before whether the product will arrive in good condition and you answered yes, but the product did not arrive in good condition and I am sad and will never deal with you again.
10 April 2024
Emailed a concern with prbeing…
Emailed a concern with product being nothing like advertised and how it can be returned. I received no response.
29 March 2024
Reply from skinlaboratory.uk
I hope you are wall.
Sorry for late reply
I’m sorry to hear that you are not happy with our product, I had a good reputation from other people. They use organic pigment they were so happy with it the colour the same as the picture on the website, but you have to choose right colour to mix with other colour we are explain everything on the website if you have another ampul it’s still not open you can send it back and we will issue refund we’re always make sure to our customer happy
The return policy for our company.
Please see our comprehensive returns information below, should you need to return an item(s) for any reason.
FAQ - Can I return an item?
We understand that on occasion you may need to return an item. Due to the nature of the products, we sell, items.
cannot always be returned. Please see the below information on whether you can return an item (this does not
effect your statutory rights).
You cannot return an item if…
The product has been opened.
The product has been used.
The goods are non-returnable for hygiene reasons.
Fast delivery despite the incoming bank…
Fast delivery despite the incoming bank holidays. They went above and beyond. The product worked well for my client. Cant wait to try it on myself.
28 March 2024
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Reply from skinlaboratory.uk
many thank
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Terrible
Terrible. Ordered Derma stamp and 6 ampules. Never received derma stamp so the ampules are worthless. Nor was it mentioned stamps were out of stock when ordering. Nor was I told I will receive missing stamp once back in stock. If I have to reorder I have the pay the postage AGAIN!!!!
22 February 2024
Unprompted review
Reply from skinlaboratory.uk
Thank you for your review. You have received the refund on 21st Feb for the out of stock product, but claimed today in your email that you have not received the refund. You will not need to pay for the postage again, as any of your future orders will be automatically cancelled by our website.
Products are great quality and good…
Products are great quality and good price although they had on their website not updated and not accurate information about products on sale . When asked about 50% sale I got reply that it's outdated information and products are cheaper than other sites.
31 January 2024
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Products always arrive on time
Products always arrive on time. Well priced and good packaging. Products are authentic and work very well.
25 January 2024
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
I am very happy and well satisfied with…
I am very happy and well satisfied with skin laboratory products and services I am recommended their products
8 January 2024
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Perfect service👍
15 October 2023
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Great supplier
Great supplier, a big range of products, quick delivery. Great service, highly recommend
26 September 2023
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
27 September 2023
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Excellent
Absolutely love all the amazing products. Excellent value for money. Quick delivery.
20 September 2023
Reply from skinlaboratory.uk
Thank you for your lovely feedback. It is our pleasure to assist you further. We look forward to serving you again.
Professional and fast delivery and…
Professional and fast delivery and order processing
23 August 2023
Reply from skinlaboratory.uk
Thank you for your lovely feedback. It is our pleasure to assist you further. We look forward to serving you again.
Hi I have a very good experience but…
Hi I have very good and lovely experience with skin laboratory. Owsum products ❤️❤️❤️
8 September 2023
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Fast delivery and free product
1 September 2023
Reply from skinlaboratory.uk
Thank you for your lovely feedback. It is our pleasure to assist you further. We look forward to serving you again.
Skin whitening kit didn't work what so…
Skin whitening kit didn't work what so ever, I feel it is just a scam. And when I contacted them I've been told there is nothing they will do about it. Do not buy.
6 September 2023
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. Each feedback is equally valuable. If product didn't work for you, it doesn't mean a company or a product is a scam. It is quite insulting statement taking into account the proven efficacy of this product.
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