I felt desperate when I couldn't unsubscribe from my account with you because no code was being sent to my email, and I couldn't find another way to cancel. Therefore, I asked for help by email. I ap... See more
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See what reviewers are saying
Ahlby resolved my issue. I initially asked assistance from chat support and advised I will not be refunded. Then I rcvd an email from Ahlby and is currently working on my refund.
Kevin from the Escalation Team handled my case professionally and efficiently. My issue was reviewed carefully, the charge was refunded, and my membership was cancelled without any further problems. C... See more
He helped me refund my money I didn’t know I made this mistake until I saw a charge in my account he was fast and efficient I appreciate what he did
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Good service of Sarra !!
Clickbait used to sign up
I never signed up for this website, they used clickbait to sign me up, I "won" an I-phone and was only supposed to pay for the delivery fees, now they are taking money from my bank account that I don't have, I would like the company to refund me my money
very acomodate
Kai gave me positive feed back for my…
Kai gave me possible feed back for my refund which I'm happy about
AWARE : UNWANTED MEMBERSHIP
I ordered a software licence from mskauf.de and what I finally got after purchase was an unwanted membership, which was never a case/option for skinformula4you.
Bundesnetzagentur and others are already informed. I hope those people will move right into jail
My refund request was kindly accepted…
My refund request was kindly accepted and is being processed. Thanks
Site wasn't helpful
Site wasn't helpful as it didn't have the products I use on it.
Imani has been amazing and so helpful…
Imani has been amazing and so helpful and on top of things
Good Customer Support
Help to my problem
Jeremy contacted me immediately and was very helpful.
ANNE is in touch and helping to resolve…
ANNE is in touch and helping to resolve the issue.Thank you for the service.
Excellent travail de l’équipe…
Excellent travail de l’équipe d’escalade par Paula
Membership issue
Carmen from the escalation department is currently in touch and assisting with the issue. Thank you very much!
Watch out for unwanted membership
I was offered a gift set from Rituals for 2 euros through another website, but after I paid, I found out that I had signed up for a membership with skinformula4you. For this unwanted membership, nearly 70 euros would be automatically deducted from my credit card every month. In short, you get tricked.
Good service!
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