I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more
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Review summary
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Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more
I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more
Company replied
I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more
Company details
Written by the company
Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.
Contact info
London, United Kingdom
- hello@skincupid.co.uk
- skincupid.co.uk
4.7
Excellent
6K reviews
Asks customers to review
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Love the products here and the entire…
Love the products here and the entire shopping experience, the sales associate who helped me really seemed to know the products and recommend me personalised skincare on my skin type. I have become a regular here.
8 June 2026
Expensive products
5 April 2026
Easy to use website
Easy to use website, product description is detailed and good variety of products are available. Ordering is quick and easy, delivery was prompt and in recyclable packaging. Overall a good website.
18 June 2026
Hassle free delivery experience
The products were delivered swiftly and without any hassle, the packaging was really nice and I loved the freebie❤️
17 June 2026
Love the products purchased from here
Love the products purchased from here, and the recommendations and descriptions are spot on.. I'll be back!
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Skin Cupid
Hi Ismat,
We are sorry to hear that you were disappointed with your experience.
Upon reviewing the order, it was dispatched successfully but was later returned to our warehouse due to an incomplete address provided to us.
Once the parcel was returned, we handled the matter in accordance with our policy and issued a refund.
If any further assistance is required, please reach out to our Customer Service Team.
Best wishes,
Skin Cupid Team
Highly recommended
I had an amazing experience with Skin Cupid! The customer service was incredibly friendly and helpful. They took the time to recommend the perfect products specifically tailored for my bleached blonde hair.
My hair has never felt better—I will definitely be ordering again!
16 June 2026
first time experience
great products, great delivery, very good quality for the price paid, i like that the customer reviews are very clear on the product site and there’s a lot of information for each product
7 February 2026
Number one shop from which I enjoy…
Number one shop from which I enjoy purchasing Korean haircare! Never have I ever expected that Korean products would work so well for curls! On top of that the delivery is fast!
8 June 2026
Laka lipstick
It was great purchasing my lipstick from Skin Cupid. The assistant helped me through the process. I was informed about offers. The store looked great and welcoming. It was easy to navigate and find what I was looking for. Thank you
13 June 2026
The hair oil I bought is great making…
The hair oil I bought is great making my hair softer and smother.
12 June 2026
the product was just what i needed
the product was just what i needed! All the people in store were great and really helped me a lot!
12 June 2026
Excellent delivery
Product bought as a gift so can’t comment on that. Delivery was excellent
12 June 2026
Sally
I am writing to share a review for Sally, who has been my skincare advisor for over three years. Due to a busy work schedule, we have only ever communicated via email. Today, I finally managed to visit the store and meet Sally in person. It was such a wonderful experience. I feel incredibly blessed to have finally met her. Thank you, Sally, for all your hard work, patience, and excellent advice. Having sensitive skin can be stressful, but you always put me at ease. Thank you so much for your dedication!
20 June 2026
Unprompted review
Sort out your cancellation process
Sort out your cancellation process. I emailed right away with cancellation within 2 mins and they did not cancel. They shipped out the parcel which meant I received it. I emailed them and they have told me to return AT MY OWN COST??? That’s ridiculous!!!! They are now ignoring my emails.
2 June 2026
Reply from Skin Cupid
Hi Ammara,
Thank you for your feedback, and we sincerely apologise for the frustration caused.
We always cancel orders whenever possible. However, our warehouse processes shipments rapidly, and unfortunately, your order had already advanced too far into our system to be intercepted.
Best wishes,
Skin Cupid Team
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