Skin Cupid Reviews 

5,937
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find a wide selection of high-quality products, especially Korean skincare, that deliver effective results and do not irritate their skin. People appreciate the easy and hassle-free ordering process, coupled with fast and reliable delivery services. Reviewers frequently highlight that items arrive well-packaged and in perfect condition, often including welcome samples. The staff are also praised for being friendly, helpful, and knowledgeable, providing excellent advice. However, some customers also noted occasional problems with their orders, such as missing items, empty boxes, or damaged product components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the effectiveness of items like... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, consistently praising the products as genuine, effective,... See more

Order

Consumers find order to be a positive experience, with many praising the quick and easy ordering process,... See more

Staff

Users describe positive interactions with staff, consistently praising their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more

Rated 5 out of 5 stars

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more

Rated 5 out of 5 stars

I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more

Company replied

Rated 5 out of 5 stars

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store

Written by the company

Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,937)

1,457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using the products I…

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and they are super hydrating. I have been using Anua pdrn serum for a month now and ordered a few products from SkinCupid to complement my rosacea routine. So far so good. SkinCupid is my place to go now as the products are great quality and at the same time they won’t break your pocket. This rare combination is what drove me to SkinCupid and why I will be back shopping with them again :-) Summer deals are really good - please let them last!

29 June 2026
Rated 5 out of 5 stars

Great company

I received my products and all was good apart from with one product, the pump had broken. I emailed Skin Cupid and they replied promptly and kindly sent me a new one. So far, a very good company to purchase from. I've only tried one product and it's been really good so far.

29 June 2026
Rated 5 out of 5 stars

I love skin cupid every time I visit…

I love skin cupid every time I visit London. They have ALL of my favorite skin care products that I just cannot find anywhere else, and they always have travel sizes for Me to try before I decide on the regular sized products. Finally, they have amazing customer service. They truly are so warm and welcoming to Me as a returning client, also providing tips and points to use with purchases ! Deserving of 5 stars all the way !

21 June 2026
Rated 5 out of 5 stars

I had a great experience with Skin…

I had a great experience with Skin Cupid. My order arrived quickly, was packaged with care and everything was exactly as described. The customer service team was responsive about a certain product I was looking for but sadly they dont offer it yet. I also appreciated the skincare samples included with my order. Overall, I’m very happy with the service thats why I keep on ordering from Skin Cupid.

18 June 2026
Rated 5 out of 5 stars

Skin Cupid has great service

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice.
One of the item was missing, but they responded quickly and replaced immediately. I would love shopping again, at Skin Cupid. Especially for slightly heavy items like , shampoos and treatments.
I highly recommend Skin Cupid.

24 June 2026
Rated 5 out of 5 stars

Pretty good overall!

The website isn't too hard to navigate and I enjoy getting my beauty of Joseon sunscreens here.
My package is usually arrived a week or two after I order them and I've never had a problem with the package being damaged or any of the products being damaged.
I also appreciate the free sample skin care products they have and the biodegradable packing peanuts.

24 June 2026
Rated 1 out of 5 stars

Poor Customer Service

Good products but poor customer service, as long as you don’t have any issues they’re all good

24 June 2026
Skin Cupid logo

Reply from Skin Cupid

Hi Alistair,

Thank you for taking the time to leave your feedback.

Our Customer Service team provided the correct returns address for you to send your item to, as well as explaining the returns process in line with our policy. Unfortunately, we are unable to accept returns in-store, so all returns must be sent to our designated returns department for processing.

We appreciate your comments and are always looking for ways to improve our customers' experience.

Best wishes,
Skin Cupid Team

Rated 5 out of 5 stars

Eyes opened to new products

I have only recently become aware of Skin Cupid and was so impressed with the array of products and at such good value. I would highly recommend you try some of these skin treatments as it will definitely reward you.

23 June 2026

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