Ski France Reviews 

154
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We were fortunate enough to deal with Matteo, a wonderful travel representative with SkiFrance. He is very knowledgeable and prompt and always ready to answer my many questions! The best part of... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday through Ski France and the experience was excellent, as always. We’ve now used them for our last eight trips, which really says it all. Their sales team are outstanding – fr... See more

Company replied

Rated 5 out of 5 stars

In January, my husband and I spent a few nights away in Flaine, at Résidence Les Terrasses de Veret - a lovely ski-in-ski-out block of apartments. The location was the real highlight, but the spacious... See more

Company replied

Rated 5 out of 5 stars

The whole booking process adding ski carriage at a later date went perfectly. The chalet Christina staff worked incredibly hard to give us a great Christmas. Location was ideal, the snow came so every... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel

Written by the company

Ski France, a British agency of Madame Vacances France, has been a leading provider of holiday accommodation in France. It has been dedicated to providing affordable, hassle-free holidays with a personal and friendly service from UK office in the heart of London.

Why choose Ski France UK?

Written by the company

Best price guaranteed for your holiday
Ski France UK is committed to offering you the best price for you ski holiday accommodation in France.
Book direct with owners
No third parties between. Book holiday accommodation direct from owners. Direct relationships help us know, understand and serve our clients better.
Secure payments
Ski France UK is very vigilant about secure payments. Whether you book online or over the phone, be reassured that the payment is secure.

Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly responsive team

Highly responsive team - 7 days a week!

20 January 2020
Unprompted review
Ski France logo

Reply from Ski France

Hi Christopher,

Thank you for your great review, it's much appreciate! We work hard to be as responsive as possible, so we're glad you were impressed.

Many thanks,
Zac

Rated 5 out of 5 stars

Thomas was amazing to deal with and…

Thomas was amazing to deal with and consistently ensured that I was happy with the arrangements we decided upon.
It was a pleasure to work with Thomas and he is a credit to the organization.
Will Slater

31 December 2019
Unprompted review
Ski France logo

Reply from Ski France

Hi Will.

Thank you very much for your fabulous review of our service, and your kind words about Thomas. Thomas was delighted to read your review. We wish you an excellent stay at our property.

Many thanks,
Zac

Rated 5 out of 5 stars

Very good

Very good , very good, very very very good

22 November 2019
Unprompted review
Ski France logo

Reply from Ski France

Hi Sergio,

Thank you so much for this very good, very very very good review. We were delighted to read it.

I hope you have a fantastic holiday.

Kind regards,
Zac

Rated 5 out of 5 stars

I spoke with Val

I spoke with Val. She was very informative as I had a number of queries regarding accommodation before deciding to book with Ski France. The booking process was smoothly handled and the service friendly and professional. All in all a satisfactory experience.

22 November 2019
Unprompted review
Ski France logo

Reply from Ski France

Hi Daniel,

Val really is a superstar, we're very proud of her excellent service, and are thrilled to hear you think so too.

I hope you have a fantastic holiday.

Many thanks,

Zac

Rated 4 out of 5 stars

Very helpful staff on the phone

Very helpful staff on the phone, who assisted with a few queries paying for the extras. Some difficulties between quotes in £ and paying in Euros as this was cheaper. Annoyingly a save 5% offer code for transfers popped up on completion of my booking, which included transfers. A phone call the following day and this discount was applied, for which I am grateful.

19 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, it’s great to have a personal service at the end of a phone rather than it taking 20 minutes going through options to get to a human !
Sorted my query and got it all booked for me rather than directing me back to web site

19 November 2019
Unprompted review
Rated 3 out of 5 stars

Competent enough but not 100% impressed

Competent enough but not impressed that thd chalet we had booked 8 months previously became unavailable with only 7 weeks to go.

It was specifically chosen with 5 bedrooms for 10 persons but the couldnt offer a like for like alternative.

In the end we had to settle for 2 chalets in a different resort which wasnt ideal anx NO offer of any compensation

19 November 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Excellent service, these guys make it very easy to plan a good ski holiday.
Being french myself, I didn't find the need to go investigate options somewhere else as they understood my needs right away and provided me with options which corresponded to what I was looking for in my budget.
Glad to know they are there as I'll use their expertise and knowledge of the alps again.

16 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Excellent staff. I had one booking I had to cancel after 3/4 weeks and was given a full refund of my deposit. The trip I had planned for 2020 will now be in 2021 and I will be straight back to Ski France.

12 November 2019
Unprompted review
Rated 5 out of 5 stars

James was amazing

James was amazing, he sent me a very quick email with an offer with a very nice location and price after I called him . We are a group of friends and we look forward to go to skiing in France in that location which James suggested for us. He is a credit for the company. Many thanks from all of us.
Regards,
Mariana ( NHS Staff-Booking coordinator)

16 October 2019
Unprompted review
Rated 5 out of 5 stars

Easy booking experience

Easy booking experience, good deal and fast response to queries. James was very helpful in securing a family room with bunk beds for the kids rather than a sofa bed. So far, very pleased with the service.

31 May 2019
Unprompted review
Ski France logo

Reply from Ski France

Hi Edward,

Thank you very much for the 5* review and your lovely comments about James. Our staff work very hard to ensure you get the accommodation that suits you.

Hope you have a great holiday!

Beth

Rated 5 out of 5 stars

Easy to use

Easy to use, quick. Great prices.

29 May 2019
Unprompted review
Ski France logo

Reply from Ski France

Hi Kerry,

Thank you very much for taking the time to leave a review!

Enjoy your holiday.

Beth

Rated 5 out of 5 stars

Great service

Great service. Very simple process

12 February 2019
Unprompted review
Ski France logo

Reply from Ski France

Dear Dominic,

Thank you for your review!

Have a great holiday.

Ginny

Rated 4 out of 5 stars

Booking process for the accommodation…

Booking process for the accommodation was very easy and straight forward but not so for additional requirements such as the reduced Ski Pass and Ski Hire options advertised but were not offered as part of the booking.

28 January 2019
Unprompted review
Ski France logo

Reply from Ski France

Dear Mr Simpson,

Thanks for your feedback on our service.

Great to hear booking your accommodation was easy but sorry about the ski extras. We had a couple of staffing issues and in the busiest month of the year it meant we couldn't get back to our clients as quickly as we normally would.

Kind regards,
Ginny

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