Was really easy to return product in store. All I had to do was hand them the receipt and the shoes and they just went ahead and refunded them. Staff were also super kind and organised in letting m... See more
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Size delivered my order to my doorstep all the way from UK to India. However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit,... See more
Company replied
Excellent customer service when I got to the store and really lovely staff!
Company replied
Hassle-free online shopping. Click and collect process easy. Only criticism is that there's hardly any stores around London.
Company replied
Company details
About size? - Carnaby London
Written by the company
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About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareContact info
32-34 Carnaby Street, W1F 7DW, London, United Kingdom
- 020 7287 4016
4.4
Excellent
56 reviews
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I’m still waiting on a refund for an…
I’m still waiting on a refund for an item that I didn’t collect. It’s been nearly 3 weeks and I’ve written to the company twice but there’s been no reply at all
11 March 2026
Reply from size? - Carnaby London
Hi Damanie,
Thank you for getting in touch. Apologies for any inconvenience caused. I have sent over an update on your order via email please look at this as soon as possible then we can assist further.
Kind regards,
Sidrah,
size?
Was gonna purchase from them but all…
Was gonna purchase from them but all rude store agent thought it was funny to hang up on my call and then not bothering to pick up 5 seconds later when I called back, worst customer service The Carnaby st branch in London. Learn some customer service, will never purchase nothing from this outlet ever.
20 February 2026
Unprompted review
Reply from size? - Carnaby London
Dear Naverra,
Thank you for getting in touch. Please accept my sincerest apologies on this matter. Please fill our contact form which I link below and a team member will reach out to assist further: https://www.size.co.uk/customer-service/contact/
Many thanks,
Sidrah.
Very good sale reductions
17 January 2026
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
size? Customer Care Team
Finally
Finally, i got what i really want. Better late than never and i got it at the same price when i first bought the shoes.
4 February 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
I collected my order from london store…
I collected my order from london store canaby street got home it the wrong shoe now returning to harrods as nearer to get refund
17 January 2026
Reply from size? - Carnaby London
Hi Amena,
Thank you for getting in touch. I have sent an update regarding this matter. Any questions do reach out.
Many thanks,
Sidrah.
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Easy Collection
The process was very easy and the shoes came in perfect condition collecting from the shop
12 January 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Great variety of products available and…
Great variety of products available and prompt delivery.
30 December 2025
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Nice and friendly service
23 December 2025
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Have always had great service both…
Have always had great service both online and in store. Excellent offer especially on the limited run trainers ( mainly Adidas)
23 December 2025
Reply from size? - Carnaby London
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
size? Customer Care Team
The order arrived before expected
The order arrived before expected, the staff was very friendly and let me try the shoes before leaving.
24 December 2025
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Great products and customer service
Great products and customer service . Mistakenly brought same thing twice , return process was easy and was refunded the same day
12 December 2025
Reply from size? - Carnaby London
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
2nd time round quality was so bad had…
2nd time round quality was so bad had to return even before u walked out of shop really sad
17 December 2025
Reply from size? - Carnaby London
Hi Carlos,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our level of service. In order to address your concerns and resolve any outstanding issues, I have sent you an email.
If you would like to discuss this matter further, please reply back to the email.
Kind regards,
Farhan,
size? Online Reviews Team.
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Thank you so much for a quick and…
Thank you so much for a quick and efficient collection service at your store in carnaby street will be back much appreciated
8 December 2025
Reply from size? - Carnaby London
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
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