Sixtrentacar Reviews 66

I am writing this to warn all travelers using SIXT at Belgrade Airport (Reservation: 9522449028). This branch is using predatory sales tactics and deliberate verbal misrepresentation to scam customers.
I specifically asked the agent in BOTH English and Serbian if there were refueling fees. I was explicitly told multiple times that the service was "free of charge" and I would only be billed for the gasoline I actually used. Based on this verbal assurance, I signed the agreement.
The result? I drove only 139 km (Renault Clio, 5.3l/100km consumption). I used approximately 7.37 liters of fuel (market value ~€12). SIXT charged me €62.15.
This means they charged me over €8.40 per liter—nearly 6 times the market price—by sneaking a "Prepaid Fuel" option into the contract that I was told was a free service. This is not a "misunderstanding"; it is a calculated act of fraud in two languages.
I have documented the mileage (50,265 km) and the 6/8 fuel level at return. I have already:
Filed a formal complaint with the Serbian Market Inspection (Tržišna inspekcija) at Omladinskih brigada 1.
Initiated a chargeback via my bank for fraudulent misrepresentation.
Escalated to the Tourist Inspection.

Sixt Global: Do not give me a template response about "signed contracts." A signature obtained through verbal deceit is legally void under the Serbian Law on Contracts and Torts (Art. 60). Refund the €50 overcharge immediately.

SIXT Montenegro - DO NOT USE THIS FRANCHISE OF SIXT - IF YOU DO , VIDEO EVERYTHING EVEN UNDER THE BUMPERS AS THEY TRICK YOU BY BLAMING YOU FOR DAMAGE THAT WAS HIDDEN TO THE NORMAL EYE BUT OBVIOUSLY ALREADY THERE
They trick you into signing your agreement before you see the car claiming it is a new car and has no damage - then they immediately find the damage on your return claiming you have caused it…. Having read the reviews sadly others have experienced the same tricks
There are other local car hire places use them instead !!!!!!

Don't ever rent for SixT car rental. Totally out of synch with the car rental sector. Small, nearly invisible rock chip on windshield was not mentioned upon return of vehicle. Nearly two months later received a bill for over 2000 Euros for damage, and SixT rapidly escalated this to a collection agency. Truly awful company. AVOID!!!

Thieves!!! Avoid at all cost! Especially at Brussels airport!

A very irritating company. Their saving grace is that they typically have some of the best-equipped rental cars. But it stops there. No rental company is as poor administratively in time taken to pick up a car - never less than 15 minutes. Compare that to Hertz, National etc with walk up and drive! Also take careful library of pictures as they make their money charging for non-existent damage (eg I had a 10 cm scratch, not even to base coat, on front spoiler of one car and they claimed 1700 Euros!!! They then put collection in hands of a German scam collection agency, Paigo (look at reviews!!!) who then fails to credit your account after payment. To be clear, I am/was Diamond with Sixt, rented in Italy, Germany, France, Austria and UK, and the service experience was consistently awful (and decent cars is not sufficient 'reward'!!)

Couldn't accept Visa or Mastercard. Customer service is OK.

SIXT continue their dishonest ways as per many reviews below. For us, we arrived in Seville train station looking forward to 9 days in Seville and the coast, having splashed out on an Audi Q3 SUV. On check in, they said a UK driver’s license now requires an International driver’s license.
While this in itself may or may not be a scam, all correspondence for my booking said nothing about this. When I pointed this out to them, they just said I cannot have the car - end of story. Not even an apology.
I then asked every single other car hire company (Europcar, Alamo, National, Hertz, Caddy etc.) and they did not have this requirement.
I asked for a refund and was charged USD110 cancellation fee.
I’ve not been asked for an international drivers licence for well over 15 years in the approximately 15 countries all over the world where I have hired cars.
Overall terrible service that cost me 6 hours to rent a car elsewhere (Europcar was good), and since I was booking last minute I paid a few hundred euros more for a less good car.
So they cost us 6 hours of our holiday, over 300 euros and a downgraded car. AVOID!

Horrible experiance! DO NOT USE

I recently hired a car from them, it was a lovely car with no problems. When I returned it everything was fine and they said they will contact me if there were any issues.
I returned the car back 2 days earlier and they confirmed they will refund me the 2 days.

A couple of days later I had a invoice charging me £252 and they took it out of my account without my knowledge or consent.
Straight away I called the car company and they said they cannot help with the issue as it would be down to the finance team that charged me. I asked for someone to contact and they would only give me an email address and no one to speak to. I emailed 5 times and still no response or reply into why I was charged.

I constantly called up the store and every person I spoke to was very unhelpful and would only give me the email address I had already contacted.

I am now down £252 without knowing why.

I am angered to the fact no one is giving any information into why this has happened and they dont seem to care.

Please do not use them!

We booked with Sixt. After my plane reservation changed I called in. The CSR asked for the driver's DOB and entered it in wrong resulting in an "underage charge" I called and emailed and they had a "ticket" in progress. I emailed again since I'd heard nothing more and now they tell me I'll have to wait to fix it AFTER I return the car. NOT OK.

Absolutely terrible in every aspect. I rented a Mercedes from Miami airport from this company and soon as I got in it reaked of weed and only had a quarter tank of gas. So I rented this car for our honeymoon and an hr drive to our resort, the engine light came on, a service reminder came up and realized the car said 0% oil life left. So the next day because it took that long to get s hold of someone they sent me to a shop to get it service. So first full day of my honeymoon I spent 7 hrs getting the car fixed that I had to pay for. As time went I was so upset about wasting a full day on my honeymoon that I cannot get back that all I asked for was a refund of what I paid for the car nothing more nothing less. They do not have a customer service after almost 3 weeks trying to talk to someone on the phone. Its only email which is a joke, they respectfully declined my refund with no reason. So I lost out on a thousand dollars and am still trying to get a hold of someone. Giving a person a car with no oil puts someone at danger. If the engine were to seize up in the middle.of the freeway we could of been hurt. So they let employees do drugs in the car and don't give a care at all for the cars and service. Garbage I have contacted the better business bureau and my lawyer is trying to contact them as well. Hope the place closes down!

Lisbon 26/04/2019. Nice hassle-free customer service. A very pleasant surprise, I ordered an eco car and got a business class. Thanks to such a car, the long journey was very comfortable.

I wish the stars went minus, these guys are the. absolute worst.They ruined the first few days of our holiday left us without a car then tried to withhold our refund.Visa said “they are known for it” We’ve used others never had a problem the rot starts at the top and goes right too the roots

Paid in advance ten day car rental from Pisa airport with Sixt Italy, returned on time, clean and tank full, told all was ok and that confirmation would be emailed. Which it was - but to detail an extra £130 taken without prior warning from my credit card, as follows: for an extra day, which we hadn’t had; plus what seems to be an upgrade (‘oneri automobolistica’), which we neither had nor requested;plus daily charge for extra driver, which they offered us but without saying there was a fee for it (which I’d never experienced previously); plus a ‘local supplement’ (indeed!!). No reply option on the email nor customer service contact, though friendly local (Liverpool) Sixt office did provide one, so my warning is re Sixt Italy only (I’d used them elsewhere and no problem). Have requested my bank to dispute this.But SIXT ITALY, NOTABLY PISA AIRPORT - TO BE AVOIDED!
To be fair, after this was posted, they refunded half the disputed amount, but the dispute wa a long one.

We were booked to collect a hire car from Basel Euro Airport (French side) between 08-11 May 2020. Due to the on-going issues with COVID-19, as expected our flights from Edinburgh were cancelled therefore we were unable to collect the car.

The Sixt website advises to make contact with their Reservations Team via telephone regarding cancellation and when you do call them, they advise they cannot enter into discussions around bookings impacted by COVID-19 and direct you to email them instead.

Basically, there have been several emails between their central Reservations Team as well as their office at Basel Euro Airport and although our reservation was a non-cancellable pre-paid reservation, we thought there would be some understanding during these extenuating circumstances.

Despite us trying to compromise by attempting to re-arrange another rental for September 2020, they are trying to charge us double the original price for a further 2 days hire in September. If I wish, they will issue the cancellation fee in vouchers however these are only redeemable on their "Pay Later" rate, which is priced higher than their "Pay Now" rate therefore you're forced to pay more.

It goes without saying, we will not use this company again and are actively seeking a re-charge via our credit card. My booking reference was 9896937083 if the company are interested in reaching an amicable solution.

I rent a van from this company in London and i've got one penalty of 40£ and was received on their email adress, but because they sent me the email after a long time i paid double charge, 80£ and also charged me another 40£ from my credit card. I sent them an email, i tried to call and they said the service in charge with this is closed. I will never rent a car from this company. NEVER!! If someone need a car try to avoid this company

We hired a car recently and had such great service we dealt with Danny he was so nice and helpful, dealt with our questions really quickly and accurate

On arrival at the desk they tried to double the cost of the hire by adding overpriced insurance and when I complained, they threatened me saying that they wouldn't hire me a car at all. In the end, I had to cancel the booking and find another company to rent from there at the carhire centre in Edinburgh airport. A very stressful and time consuming experience. I won't rent with this company again.

Avoid at all costs. The price of a car if the booking is made by debit card on-line, then doubles at the point of collection. I take my hat off to SIXT though, the fast fire ‘jibber-jabber’ of utter nonsense by your service personnel at the airport (in a busy queue) which is clearly taking advantage, is quite simply jaw dropping and designed to exploit. There is no doubt in my mind that the consumer has no choice to change his or her mind at this point has you are holding the deposit for the car and that is ‘non-refundable’ so this whole scenario, carefully orchestrated by SIXT, is a preconceived one that is clearly institutionally programmed through careful training and that is the very essence of scamming.

This company are nothing but thieves. We rented a car in Portugal for a few days. We brought it back in the same condition we got it. They walked the car with us said it looked good. Weeks later we got charged hundreds of dollars for “damages” that was never shown to us. You get zero calls or replies. Only hidden charges. Do not rent from here ever.

They charge you damages you are not responsible for!
Bad service, bad behaviour
Worst rent a car company ever!