SIXT Ireland Reviews 

After initially receiving good service from the staff at Dublin airport, after 11 days, I am still awaiting my €1500 deposit to be released from my credit card. Standard responses from their customer services, who are clearly unable to offer any assistance and now no replies to my request. AVOID!

Top class customer service from start to finish received from Patrick and the team at Sixt Dublin South in Rochestown Avenue. Quality advice, options review, appropriate coverage, alongside efficient check-in and check out processes undertaken. Highly recommended.

I reserved a car, payed money and I was 4 mintues late to pick up the car because of Dublin traffic (I was in a taxi) and the guy refused to give me the car. They have no number available to call ( I wanted to inform) Rude attitude and he did not even want to listen to me. I even begged. And the response was indifference and 'I dont care' attitude. Never again with this company

We had a wonderful experience with SIXT car hire at Dublin Airport in December. Jadelle gave us a complimentary upgrade when she seen the amount of luggage we had. She was so efficient, friendly and explained everything in great detail to us. It made the long trip home all the worth while with how streamlined our pickup experience was and of course Jadelles fabulous friendly manner.
Thanks again Jadelle, you’re truly amazing at your job!

We rent the car for 3 days. Nothing happens, a smooth ride all the way. A few days after we hand it back they claim that one of the tyres is broken beyond repair and had to be completely replaced. They send a photo of the "damage" which does not show anything at all. Yet they charge us 400€ for this. A complete ripoff. I've showed their image to two car mechanics and neither of them could spot the supposed "damage". Stay safe, rent somewhere else.

My experience with Sixt Dublin was extremely disappointing and stressful. I strongly advise against renting from them.

1) Driving licence requirement not clearly stated
At the counter, I was told that a minimum of 4 years of driving licence was required. This was not clearly visible during the booking process. The employee said it was “written in small print”, which is unacceptable.
This caused a serious risk of not being able to pick up the car at all, and we were forced to make a new reservation under another person’s name at the counter.

2) Undisclosed €40 In-Terminal Drop Off fee
We originally planned to return the car early in the morning, but due to a change of plans we decided to return it the evening before.
We went to the desk to ask how to return the car earlier and were told we could leave it in the garage near the terminal instead of the more distant one where we picked it up.
At no point were we informed that this would result in an extra €40 charge. This fee only appeared later, which I consider misleading.

3) €100 deposit never refunded
At pickup, €100 were taken from my account as a deposit, with the clear statement that they would be refunded at the end of the rental (minus tolls for the M50 motorway).
However:

The M50 tolls were charged separately

The €100 were never refunded

Customer service told me:

“You will not see a refund of 100 EUR because it was never debited.”

This is false, as my bank has confirmed that no refund was ever processed.
To this day, I am still missing my money.

Overall, this rental involved hidden conditions, poor transparency, unexpected charges and unresolved billing issues.
The risk of not getting the car and the inability to recover the deposit make this experience completely unacceptable.

I will never rent from Sixt Dublin again.

Booked a car rental with Sixt through Booking.com and given a total price, when i arrived in Dublin to collect the car the insurance was insufficient and I had to pay a further £70 for two days insurance rip off will never use Sixt again.

Staff were very welcoming, friendly and efficient. The van we rented was in very good condition and served our purpose perfectly. Exceptional service all around.

Outstanding service! After my 9.5 hour flight I was delighted to find no wait at the SIXT counter at Dublin airport, and friendly and helpful staff who were genuinely concerned that my car would be suitable for me, my passengers and luggage. I really appreciated the prompt service and a great car too! Thank you SIXT Dublin Airport.

While online booking they accepted my credit card and already charged it, and on the day of taking the car they told me my credit card is not accepted. So I didn't get the car, but the money is gone. This is a scam!!!

The counter staff was friendly and factual

I have been using Sixt for over 10 years now. I have never been disappointed by their services. My recent experience was simply amazing. The customer service lady was so knowledgable and friendly. She processed my rentals so quickly and gave me a free upgrade car. The can was perfect. On return, the gentleman was very kind and friendly. Checked me out with a smile and hope to see me again. All together, this company is doing really great. Well done all.

Great staff at the counter in the arrivals they went the extra mile for all of the customers!

I was very pleased with my car rental experience at DUB airport recently. I booked a cheap runaround for a week long family visit and was assigned a new Polo - very clean and in excellent condition. The staff at the counter advised (but do not pressure) on increasing my insurance coverage and were courteous and professional. The return was simple, efficient and hassle-free. Highly recommend!

Octavian was extremely welcoming and highly efficient and handled everything quickly and smoothly. Thank you Octavian

On my arrival into Cork airport I went straight to the Sixt Car Hire desk.
I was greeted with a lovely welcome, went through my booking in detail and nothing was left to chance.
Before I left the desk I got the impression my booking was very much appreciated.
My car was excellent and new (2025)
My total experience was excellent and the next time I'm in Ireland I shall without doubt be using Sixt Car Hire & I can strongly recommend this company for trouble free car hire.

I hired a car for 3 days from SIXT in Cork airport. Great friendly service, clear instructions, drop off easy to find and courteous staff both on pick up and drop off. If you return the car as you find it, (fill it up before you drop it off) there isn't an issue. Good price although it wasn't peak season. Recommend this company. To SIXT don't change a thing.

Excellent flexible service from start to finish

Small queues, good customer service, clear instructions, easy pick up and drop off experience.

the service throughout, was great, staff polite and friendly, the whole process was fast and efficient with clear communication.