Sixstarcruises Reviews 1,424

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and pleasant. Many highlight the personalized attention and efficient service received when arranging their holidays. However, some customers were not happy with specific staff members, citing issues such as perceived laziness, poor customer service, and a lack of responsiveness when trying to make changes or inquiries.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Booking process

Customers had positive experiences with the booking process. Reviewers consistently praise the helpfulness... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient assistance... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight specific... See more

Holidays

Clients share positive opinions on holidays, often praising the ease of booking and the helpfulness of staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is to be a special holiday to celebrate my daughters 50th birthday so I wanted it to go smoothly. I rang a few cruise providers and Rebecca really put me at ease with her knowledge, understanding... See more

Company replied

Rated 5 out of 5 stars

First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She mad... See more

Company replied

Rated 5 out of 5 stars

I have booked a lot of cruises with lots of different companies but in the last few years have been so pleased with six star I will not go anywhere else and Elizabeth Wright is amazing she is the... See more

Company replied

Rated 5 out of 5 stars

We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Just booked our third cruise with Rebecca Rimmer at six star. Rebecca has been so patient and helpful looking at various options to make sure we got exactly what we wanted. I would highly recommend her

24 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to leave this wonderful 5‑star review.

We are delighted to hear that this is your third booking with Rebecca. She will be thrilled to know her patience, guidance, and dedication helped you find the perfect cruise.

Thank you once again for your continued trust in Six Star Cruises. We hope you have an amazing time on your upcoming voyage, and we look forward to assisting you again in the future.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Rebecca is very helpful when looking…

Rebecca is very helpful when looking into a cruise for me. As I’m getting older I have more boxes to tick so appreciate Rebecca’s patience and understanding.

29 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are happy to hear that Rebecca has been so helpful in finding the right cruise for you. She takes great pride in offering patient, personalised support, and it’s wonderful to know her understanding approach makes such a difference.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Rebecca was extremely helpful on a 3…

Rebecca was extremely helpful on a 3 way conversation - she answered all our questions and has booked us on a fabulous cruise with Seabourn for 2027. She was patient and efficient.

28 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for leaving your fantastic 5‑star review.

We are delighted to hear how helpful Rebecca was during your three‑way conversation. She takes great pride in providing clear, patient and knowledgeable support, so she will be thrilled to know her assistance helped you feel confident and well‑informed throughout the booking process.

We are so pleased we could help you secure the perfect sailing.

Thank you once again for choosing Six Star Cruises. We truly appreciate your kind words and look forward to helping you again in the future.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Elizabeth has done an excellent job in…

Elizabeth has done an excellent job in booking myself and my wife on to 2 cruises. She seems to work 24 hours a day!
Good prices, excellent service and cheaper than going direct to the cruise companies.
Thoroughly recommended.
Tony

26 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Tony

Thank you for your review,

We are happy to hear that Elizabeth has done such an excellent job arranging both of your cruises. She is incredibly dedicated to her guests, and it’s wonderful to know her hard work, great prices, and exceptional service made such a difference to your experience. We truly appreciate your recommendation and look forward to helping you again in the future.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Six star service from Laura W

Laura had a lovely professional manner and her knowledge of the cruises and flights was impressive. We felt that nothing was too much trouble, no question was too silly and that we were in very safe hands.

25 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to share such a wonderful review.

We are delighted to hear that Laura’s professional manner and in‑depth knowledge made such a positive impression. Knowing that you felt supported, confident, and “in very safe hands” throughout the process is exactly the experience we strive to deliver.

We will indeed pass on your kind words to Laura, as feedback like this really means a lot to our team.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca was excellent

Rebecca was excellent, she was very professional, knowledgeable, and friendly. Nothing was too much trouble for her, and she definitely went the extra mile to book the cruise we wanted.

24 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your wonderful 5‑star review!

We are delighted to hear that Rebecca provided such excellent service and helped make booking your cruise such a positive experience. She will be thrilled to know her professionalism, knowledge, and dedication really made a difference.

We truly appreciate your kind feedback and look forward to assisting you again in the future.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

I deal with Elizabeth Wright

I deal with Elizabeth Wright but all the staff are competent and helpful . All my dealing with the company over the years have been done with grace and assured knowledge

22 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that Elizabeth has taken such great care of you and that you've consistently found all our staff to be competent, helpful and knowledgeable. It means a great deal to us to know your experiences over the years have been handled with grace and confidence.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

I have been dealing with Sandie Collier…

I have been dealing with Sandie Collier for many years and found her knowledge,understanding, and customer care outstanding!

20 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your fantastic 5‑star review.

We are delighted to hear that you’ve had such consistently positive experiences with Sandie over the years. Her knowledge, understanding and exceptional customer care are qualities we’re incredibly proud of, and it’s wonderful to know they’ve made such a lasting impression on your cruise‑planning journeys.

Your continued trust and loyalty mean a great deal to us.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

We have just booked a cruise through Six Star Cruises

We have just booked a cruise through Six Star Cruises. Elizabeth Wright dealt with us and was extremely efficient, helpful and pleasant throughout the process, ensuring that all details were covered and questions answered. She made the whole process very straightforward.

17 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your wonderful 5‑star review.

We are delighted to hear that your recent booking experience with Elizabeth was so positive. Her efficiency, helpfulness and friendly approach are qualities we value highly, and it’s fantastic to know she ensured every detail was clearly covered and all your questions were answered. We’re so pleased she made the whole process straightforward for you.

Thank you for choosing Six Star Cruises!

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

A Very Professional Cruise Travel Site

We were invited to join a cruise by friends. On searching the internet, I came across Six Star cruises. They had so many cruises on offer and with their online search facility, it was easy to locate the cruise and get immediate pricing. As soon as we started the booking we were contacted by Katie Austin and she took on the full responsibility to explain the cruise, booking and procedures, and then remained fully committed to supporting us right up to the cruise day, organising all our transport, queries and matters regarding the cruise from dinner bookings, excursion, visa, upgrades, visas etc. We did not have to worry, we just contacted Kate, even when she was not available, she always got back within a short time. Our personal concierge.
This was our first experience with Six Star Cruises. We will certainly use them again. The cruise was exactly as she described and no other surprises. It was a lovely holiday.
Thank you Kate and Six Star Cruises.

5 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you for taking the time to share your wonderful 5‑star review!

We are delighted to hear that your first experience with Six Star Cruises was such a positive one.

It really is fantastic to know that our website made it easy for you to explore options and find the perfect cruise. We are especially pleased to hear how well Katie looked after you throughout the entire journey. Providing a truly personalised concierge service is something we’re very proud of, and Katie will be thrilled to know her support made such a difference—from organising travel and dining to helping with excursions, visas, upgrades and more.

Thank you again once again and thank you for choosing Six Star Cruises,

Kind regards,
Customer Relations Team

Rated 5 out of 5 stars

Lisa was very friendly and efficient

Lisa was very friendly and efficient. She secured our forthcoming cruise at a excellent price and was a pleasure to work with.10 out of 10.Highly recommended to use re booking cruises.

19 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear John

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Elizabeth keeps me up to date with all…

Elizabeth keeps me up to date with all the special offers - even though we cant buy them all but its nice to dream !

18 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Fiona

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Thank you Lisa Paterson

Just wanted to say a big thank you to Lisa Paterson from Six Star Cruises. She made our enquiry and booking a pleasurable experience and was very knowledgeable. I would definitely recommend her. She is also able to answer any queries as she is very experienced. Very efficient. 👍

13 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5-star review!

We are delighted to hear that Lisa Paterson made your enquiry and booking such a pleasurable experience. Your kind words about her knowledge, efficiency, and professionalism mean a lot, and we’re proud to have her on our team.

We truly appreciate your recommendation and look forward to assisting you with future cruises.

Thank you once again.

Customer Relations.

Rated 5 out of 5 stars

Rebecca has gone to great lengths to…

Rebecca has gone to great lengths to find me the cruise we’re looking to go on!
A tricky task as 6travellers including 2 children! We are so pleased with her good grace and dedication! Would certainly recommend Six Star Cruises as excellent and Rebecca’s interpersonal skills are a credit to the Company
Thank you

12 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5-star review!

We are thrilled to hear that Rebecca went to great lengths to find the perfect cruise for your group of six, including the children. It’s wonderful to know her dedication and good grace made the process smooth and enjoyable for you.

Your kind words about Rebecca’s interpersonal skills mean a lot to us, and we’ll be sure to share your feedback with her and the team. We truly appreciate your recommendation and look forward to helping you plan more unforgettable journeys in the future!

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca has been so helpful

Rebecca has been so helpful, always asking questions f we have any questions, not at all pushing us to book, just ensuring us we had all the information we needed, definitely experienced in her job 😊

12 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your 5-star review!

We are thrilled to hear that Rebecca provided such helpful and attentive service, ensuring you had all the information you needed without any pressure. Her experience and dedication truly make a difference, and we’re delighted this came through in your booking journey.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca Rimmermade booking with Cunard…

Rebecca Rimmermade booking with Cunard easy

28 December 2025
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your 5-star review!

We are delighted to hear that Rebecca made your Cunard booking experience easy and enjoyable. Providing exceptional service is what we strive for, and your feedback means a lot to us.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Brilliant

Rebecca Rimmer was absolutely brilliant sorted any problems we had on our Xmas cruise and she has been brilliant on booking our Asia one an asset to your business

12 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear how brilliantly Rebecca supported you throughout your Christmas cruise and now with your upcoming Asia adventure. She truly is an asset to our team, and your kind words mean a great deal.


Once again thank you kindly for your review it is very much appreciated.

Kind regards

Customer Relations

Rated 5 out of 5 stars

Elizabeth Wright - a sixstar star!

Sixstar is a wonderful cruise company to deal with. They have such a huge choice of cruise lines and itineraries to choose from. The website is fantastic and easy to select & filter for what you are looking for. We are fairly new to cruising - started about 5 years ago and we now have the bug!
We just want to thank Elizabeth Wright on this occasion for her outstanding help with booking our last cruise that we had at the end of Nov 2025. She really is so knowledgeable, friendly, answers all questions immediately - even on her days off! We didn't expect that, but really appreciated all the work she put in to make sure our cruise was special and perfect for my husbands big birthday. If it wasn't for Elizabeth booking our dining option in the speciality restaurants ( twice ) we would have missed out as they do get booked up so quickly. We are so grateful and we cannot wait until we can book another - Elizabeth get ready, we hope to be in touch very soon :) Apologies for the late review, we had a lot of serious family illnesses when we returned.

11 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to leave such a wonderful and detailed 5‑star review.

We are delighted to hear how much you enjoy cruising with Six Star Cruises and that you find our wide range of cruise lines, itineraries, and website features so helpful when planning your holidays.

It’s especially lovely to hear your kind words about Elizabeth. Her knowledge, friendliness and dedication, even responding to questions on her days off , truly reflect the exceptional service she strives to provide.

We are thrilled that her support helped make your husband’s special birthday cruise so memorable, and that securing those speciality dining reservations added something extra to your celebrations.

We completely understand that life can bring unexpected challenges, so please don’t worry at all about the timing of your review. We are grateful you took a moment to share your experience, especially during a difficult time for your family.

It is great to to hear the cruising bug has firmly taken hold, and Elizabeth will be ready and excited to assist you when you’re ready to plan your next adventure.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca

Rebecca, Sales Advisor, very helpful indeed.
Very patient as I am asking lots of questions regarding the booking we are looking to make. Can’t fault her service one bit.

8 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear Mr Hepton

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Our travel consultant Elizabeth is a…

Our travel consultant Elizabeth is a really nice person to deal with
Always works very hard to put together the most suitable package

9 January 2026
Unprompted review
Sixstarcruises logo

Reply from Sixstarcruises

Dear John

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look