Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
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Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
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Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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This product is the best vacuum cleaner we have ever owned - In its class / style & size - It out performs the Shark & Dyson which are very similar vacs - But the SixPad is far lighter with an approx 20% more powerful suction
This product is the best vacuum cleaner we have ever owned - In its class / style & size - It out performs the Shark & Dyson which are very similar vacs - But the SixPad is far lighter with an approx 20% more powerful suction - Our SixPad is the only vac of this style & design that removes fluff off our shag pile carpets - We have just ordered our second SixPad - We keep one upstairs & one down stairs - Apart from the fact it is the only vac does what it says it will do it is less than half the price of the Shark & Dyson models - £180 delivered - The only criticism we have is the battery does not last as long as the Shark & Dyson's but that can be sorted out via a spare battery - But at present SixPad battery's have been sold out for several weeks - But if that's the only criticism then that's it because it has not deterred us from ordering our 2nd SixPad.
7 October 2025
Unprompted review
Reply from SIXPAD
Dear P Russell Vaughan,
Thank you so much for your detailed and wonderful feedback. We are absolutely thrilled to hear that your SIXPAD vacuum has not only met but exceeded your expectations, outperforming even well-known brands like Shark and Dyson. It’s fantastic to know that it is effective on your shag pile carpets, and that the lightweight design and powerful suction are making a real difference in your daily cleaning.
We’re also delighted to hear that you’ve chosen to order a second SIXPAD — keeping one upstairs and one downstairs sounds like a very practical solution! Regarding the battery, we sincerely appreciate your understanding, and please rest assured that we are working to replenish our stock of spare batteries as quickly as possible to support all our valued customers.
Your feedback truly motivates our team to continue delivering high-quality products and service. Thank you again for your trust and support — it means a great deal to us.
Warm regards,
David
Product Manager
SIXPAD UK
Great vacuum and even better after sales service
Excellent vacuum but early days so cannot vouch for longevity however the mark of a good company is there after sales service and that I can only describe as excellent . The charger went missing and I contacted them to purchase a replacement but they insisted on sending a new one for free.
6 October 2025
Unprompted review
Reply from SIXPAD
Dear Michael,
Thank you so much for your kind and thoughtful words. We’re delighted to know that you’re enjoying your SIXPAD vacuum, and even more pleased that our after-sales team was able to assist you quickly when your charger went missing.
At SIXPAD UK, we believe great service should continue long after the purchase — and your feedback perfectly reflects what we strive for every day. We truly appreciate your trust and support, and we hope your vacuum continues to perform flawlessly for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
The best hoover I've ever used
This hoover is brilliant for pet hair. With seven cats, it's a huge help that it cleans them up so quickly, and I was also satisfied with how quiet it is.
28 September 2025
Unprompted review
Reply from SIXPAD
Dear Henry,
Thank you so much for your fantastic feedback. We’re thrilled to hear that your SIXPAD is performing so well, especially with seven cats to keep up with — that’s quite the test!
It’s great to know you’re pleased with both its strong cleaning performance and quiet operation. Your kind words mean a lot to us, and we’re delighted that your SIXPAD has made such a difference in your home.
Warm regards,
David
Product Manager
SIXPAD UK
We lost a part for our hoover and after…
We lost a part for our hoover and after I sent an email, they sent a replacement right away - the customer service was fantastic.
15 July 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you so much for your wonderful feedback. We’re delighted to hear that our team was able to promptly assist you with the replacement part and that you were happy with the service.
Providing efficient and helpful support is always our priority, and it’s fantastic to know that we could make your experience with SIXPAD a positive one. We truly appreciate your trust and support.
Warm regards,
David
Product Manager
SIXPAD UK
This Sixpad S80 is a sturdy
This Sixpad S80 is a sturdy, well-made hoover, and it has made cleaning my room so much simpler.
27 September 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that your SIXPAD S80 has made cleaning easier for you and that you find it sturdy and well-built.
Your feedback means a lot to us — it’s always rewarding to know our products are helping to make everyday tasks simpler and more enjoyable. We truly appreciate your support and hope your S80 continues to serve you well for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
I am still waiting for my refund
I am still waiting for my refund, they have had the returned hoover for over 16 days and still no refund. A rating of 1 is generous for this company.
28 September 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for letting us know, and I’m really sorry for the delay and any frustration this may have caused. Please rest assured that we normally process refunds as soon as a returned vacuum reaches our warehouse.
It’s possible that the delay has occurred with the courier during the return process — occasionally items can be held up or misplaced before arrival. Either way, we’d like to sort this out for you as quickly as possible.
Could you please get in touch with us at **24h@sixpads.uk**? Our team will review the details immediately and help to **expedite your refund**. We truly appreciate your patience and understanding, and we’ll make sure this is resolved promptly.
Warm regards,
David
Product Manager
SIXPAD UK
Battery lost all power after 5 minutes…
Battery lost all power after 5 minutes of use. Company (in China) refused to give a refund! Supposedly sent out a new battery which has not been received!
Would never buy again, customer service is appalling!
Months after having given up hope, I have finally received my refund, thank you!
27 September 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for sharing your feedback, and I’m very sorry to hear about the experience you’ve had. Please rest assured that SIXPAD UK is a British company — we are based and operate here in the UK. The misunderstanding may have been caused by the international logistics process, but your replacement battery is now on its way.
The battery losing power after just a few minutes is certainly not normal, and this could have been due to damage during transit. We truly appreciate your patience and understanding, and we would be very grateful if you could allow us the opportunity to make this right.
Our team is committed to ensuring you receive the best possible service and support, and we’re confident we can resolve this to your satisfaction once the replacement arrives.
Warm regards,
David
Product Manager
SIXPAD UK
Brilliant hoover + customer service
Ordered the cordless vacuum and it works great. I have a St Bernard and a boxer so use it everyday.
I lost the charger so got in touch with the company and they sent out another free of charge and quick delivery
Would definitely recommend
11 September 2025
Unprompted review
Reply from SIXPAD
Dear Sarah,
Thank you so much for your kind words. We’re thrilled to hear that your SIXPAD cordless vacuum is performing well, even with two lovely dogs keeping you busy every day!
We’re also glad we could help with the replacement charger quickly — our goal is always to make sure every customer feels fully supported and valued. Your recommendation means a lot to us, and we truly appreciate your trust in SIXPAD UK.
Warm regards,
David
Product Manager
SIXPAD UK
What a joy to use after 60+ years of…
What a joy to use after 60+ years of house work using an upright vacuum cleaner!
Sturdy, well made, good looking and with a very helpful back up team to boot!
I have no hesitation in saying that my world has changed for the better since receiving my Sixpad S80
Thank you Sxpad..
11 September 2025
Unprompted review
Reply from SIXPAD
Dear Pamela,
Thank you so much for your wonderful feedback! We are thrilled to hear that the Sixpad S80 has made your cleaning experience so enjoyable, especially after so many years using an upright vacuum cleaner.
It’s fantastic to know that you appreciate the build quality, design, and our support team. Your kind words truly motivate us to continue providing excellent products and service.
We hope the Sixpad S80 continues to make your cleaning easier and more enjoyable!
Warm regards,
David
Product Manager
SIXPAD UK
Reached out because filters are…
Reached out because filters are permanently out of stock every time I look
That was 3 or 4 weeks ago , still awaiting a response.
Should not have wasted my money
23 September 2025
Unprompted review
Reply from SIXPAD
Dear Helen,
Thank you very much for your feedback. We sincerely apologize for the inconvenience you have experienced due to the filter being out of stock.
We have contacted you via 24h@sixpads.uk to discuss this part, and we would greatly appreciate your response. We sincerely apologize for not being able to provide this service to you in a timely manner and hope for your understanding.
We truly hope to resolve this matter for you and restore your confidence in our products. Thank you again for your patience and support.
Warm regards,
David
Product Manager
SIXPAD UK
The hoover is good at picking up,but…
The hoover is good at picking up,but very poorly designed.The battery slides in underneath so can easily fall out which is what happened to me this damaged one of the grooves that the battery slides into so now if it comes loose on the broken side it shorts the battery and we have to charge it even if it didnt need it.The other thing is it will not stand up so have to take the battery off to stop it falling over.I had trouble getting the dust collector off to empty it and the tube joined were it bends completely came out luckily the wire inside did not snap.Now held together with strong tape.The light on the battery while charging is very small. Why it couldnt be bigger I dont know.Very dissapointed with the hoover and wouldnt buy another from this company.
19 September 2025
Unprompted review
Reply from SIXPAD
Dear LYNNE,
Thank you very much for sharing your detailed feedback. We sincerely apologize for the issues you have experienced with your vacuum cleaner. We understand how frustrating this must be, and we truly appreciate you bringing these concerns to our attention.
Regarding the battery fitting, upright stability, dust collector, and the tube connection, we take all of these points seriously. Your feedback will be shared with our product design team to help improve future models.
We would like to assist you in resolving these issues. Please contact our customer support team at 24h@sixpads.uk, and we will provide guidance on repairs, replacement parts, or other solutions to ensure your vacuum cleaner works safely and effectively.
Again, we apologize for the inconvenience and disappointment this has caused, and we thank you for your valuable feedback.
Warm regards,
David
Product Manager
SIXPAD UK
We had experienced a problem with our…
We had experienced a problem with our hoover that we purchased from them. I sent them an email and immediately got a first class response from them. They replaced the part that we had lost I can’t recommend them more highly if you’re thinking of buying a cordless hoover this is the one to buy.
10 September 2025
Unprompted review
Reply from SIXPAD
Dear Martin,
Thank you very much for your wonderful feedback! We are delighted to hear that our team was able to assist you quickly and resolve the issue with your vacuum cleaner.
It’s fantastic to know that you are happy with the replacement part and that our product meets your expectations. Your recommendation means a lot to us, and we hope you continue to enjoy your cordless vacuum!
Thank you again for your support and kind words.
Warm regards,
David
Product Manager
SIXPAD UK
The best hoover I've ever used
The best hoover I've ever used. I have 7 cats so hairs are a real problem. It hoovered them up in record time. Also very quiet. I would never go back to my old hoover (A Dyson Animal). Also the price of the SIXPAD was amazing. Love it.
17 September 2025
Unprompted review
Reply from SIXPAD
Dear Peters,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the vacuum cleaner is helping you manage pet hair so efficiently and quietly, especially with seven cats—that’s quite a challenge!
We’re delighted that you’re enjoying the performance and value of the SIXPAD, and your support means a lot to us. We hope it continues to make your cleaning easier and more enjoyable.
Thanks again for sharing your experience!
Warm regards,
David
Product Manager
SIXPAD UK
The suction power.
The suction power.. The only thing I found was difficult was putting it together.
11 September 2025
Unprompted review
Reply from SIXPAD
Dear Bruce,
Thank you very much for your feedback! We are delighted to hear that you are satisfied with the suction power of your vacuum cleaner.
Regarding the assembly, we understand it can be a bit tricky at first. We recommend following the instruction manual step by step, and making sure each part clicks into place securely. If you need any tips or a short video guide, please feel free to contact us anytime.
We truly appreciate your support and hope you continue enjoying your vacuum cleaner!
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad UK performed admirably
Sixpad UK performed admirably. Easy purchase and speedy delivery. The machine performed way above my expectations. Real value for money. Further to this, I lost the recharger within days and Sixpad UK posted me a replacement free if charge. 10/10.
5 September 2025
Unprompted review
Reply from SIXPAD
Dear Andrew,
Thank you so much for your wonderful feedback. We’re delighted to hear that your SIXPAD not only met but exceeded your expectations, and that you were happy with the smooth purchasing and delivery process.
It was our pleasure to assist with the replacement charger — we always want to make sure our customers are fully supported and can continue enjoying their product without any hassle. Your kind words mean a great deal to us, and we truly appreciate your trust in SIXPAD UK.
Warm regards,
David
Product Manager
SIXPAD UK
The best customer service ever
This company ( sixpad) customer service is the best that I've ever dealt with had a couple of problems with the hoover and they've just dealt with it 100% trouble free.
10 September 2025
Unprompted review
Reply from SIXPAD
Dear Garry,
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience with our customer service team. It’s our goal to make sure any issues are handled quickly and smoothly, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your support and look forward to continuing to provide you with the best service and products in the future.
Warm regards,
David
Product Manager
SIXPAD UK
Don’t waste your money
We’ve had our Sixpad vac for 6 months rather than another GTech and wished we’d never wasted money on it.
Our Golden Retriever leaves dog hair everywhere and the Sixpad can’t handle it. After a few minutes it blocks up at the nozzle behind the brush head. Clear it and soon after it blocks again. This cycle is repeated again and again. Sixpad aren’t interested.
Buy one of these with a dog and you’ll regret it. Poor design and insufficient suction.
2 September 2025
Unprompted review
Reply from SIXPAD
Dear Sylvia,
I’m truly sorry to hear about the difficulties you’ve experienced and I really appreciate you taking the time to share this feedback. It sounds like the blockage may be caused by a build-up of hair inside the brush head over time.
Please note that the brush head is designed to be fully detachable, allowing for thorough cleaning to prevent blockages. This feature can often resolve the issue you’ve described. If you’d like, we can provide step-by-step instructions or a short guide on how to remove and clean it.
If the problem persists after cleaning, please don’t hesitate to reach out to us at 24h@sixpads.uk so we can assist you further and ensure your SIXPAD works as intended. Your satisfaction is very important to us, and we’d love the chance to make this right.
Warm regards,
David
Product Manager
SIXPAD UK
Just had my Sixpad a day and I found it…
Just had my Sixpad a day and I found it easy to assemble and to charge the battery. Initial trials very pleased indeed. Much easier to use than my old Dyson and it's picked up hairs, dust etc that my old D. had obviously missed for possibly months!
1 September 2025
Unprompted review
Reply from SIXPAD
Dear Carol,
Thank you so much for sharing your wonderful feedback. We're thrilled to hear that you found your SIXPAD easy to set up and that it's already making a noticeable difference in your home. It's fantastic to know it's performing well and picking up what was previously missed — exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy using your SIXPAD for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
Great buy!
My previous vacuum cleaner was too heavy for me since I broke my arm . I decided to buy a Sixpad & I am so pleased with it, as it is light to use & very efficient at removing the dog hair from our carpets! Thoroughly recommend this vacuum cleaner. Love it!
28 August 2025
Unprompted review
Reply from SIXPAD
Dear Peter and Irene,
Thank you so much for your wonderful review! We’re delighted to hear that your Sixpad vacuum is light, easy to use, and helping keep your carpets free from dog hair. It’s great to know it’s made your cleaning easier, especially while recovering from your injury. Your recommendation means a lot to us!
Best regards,
The SIXPAD Team
Great product
Great product, very pleased with the performance. Very good suction, I needed a powerful cordless as I have pets. Had previously used other top branded cordless vacuums but had complications. This one does the job. Low noise too. And very easy to use. Had a small issue so had to contact customer service. They was absolutely brilliant. Very understanding. Good communication. I highly recommend this product. And great aftercare.
26 August 2025
Unprompted review
Reply from SIXPAD
Dear Sarah Lee,
Thank you so much for sharing your kind words! We’re thrilled to hear that the vacuum is performing well for you and that it’s meeting your needs as a pet owner with its powerful suction, low noise, and ease of use.
We’re also very glad our customer service team was able to assist you promptly and leave you with a positive experience. Your recommendation means a lot to us, and we’ll continue working hard to provide both reliable products and excellent aftercare.
Best regards,
The SIXPAD Team
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