Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
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I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
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Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Firstly the vacuum cleaner I purchased…
Firstly the vacuum cleaner I purchased from SIXPAD is by far the best I have ever had, beating my experience with Dyson, Shark and a whole host of other makes knocking them all out of the park. Secondly the whole team behind this glorious machine are second to none with excellent support and such friendly advice you almost feel your dealing with a good friend. In all I can't recommend this product and it's whole company enough.
15 November 2025
Unprompted review
Reply from SIXPAD
Dear Andy,
Thank you ever so much for taking the time to share another review — it truly means a great deal to all of us at SIXPAD UK. It’s always a pleasure to hear from you, and we’re delighted that the vacuum continues to perform so well for you.
Your comparison with Dyson, Shark and the other models you’ve owned is incredibly encouraging. Feedback like yours gives our team real confidence that the work we put into the S80 is making a genuine difference in people’s homes.
We’re also very grateful for your kind words about our customer support. We always aim to offer clear, helpful and friendly service, so knowing that you felt well looked after means a great deal to us.
Thank you again for your trust and for sharing your experience so generously. If there’s ever anything you need — whether it’s advice, support or simply a quick question — you’re always welcome to reach us at 24h@sixpads.uk
Warm regards,
David
Product Manager
SIXPAD UK
Poor quality product, small parts difficult to manipulate
I bought this vacuum believing it to be of Danish/ Europeas in original. It was made in China. Neatly packaged but I didn't even assemble it as I realised I could not manipulate the dust bucket and filters and the hose connectors looked flimsy. There also was a very limited guaratee. They communicated well and eventually agreed to a return. Returned at my cost with an additional 15% fee
13 October 2025
Unprompted review
Reply from SIXPAD
Dear Ann Heard,
Thank you very much for taking the time to share your experience, and I’m truly sorry that the product didn’t meet your expectations. While we always hope our vacuum can suit as many customers as possible, we fully understand that not every design will be perfect for everyone — and we’re genuinely sorry this wasn’t the right fit for you.
We’re pleased to know that our communication with you was clear throughout the process, but we also regret that the overall experience still left you disappointed. Your feedback is incredibly valuable to us, and we’ll certainly take it onboard as we continue to refine both our product design and our service.
Thank you again for giving SIXPAD a try. If you ever need any further assistance in the future, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be here to help.
Warm regards,
David
Product Manager
SIXPAD UK
the vacuum would not work
I had an issue when using the vacuum. It would start then flash red for a blockage. I stripped the machine down and checked every section for a blockage but could find nothing. My husband also checked. I advised Sixpad of my problem and sent a short video. They asked me to check everything again which I did to no avail. They have sent me a replacement unit which I received yesterday. The customer service throughout was exceptional.
3 November 2025
Unprompted review
Reply from SIXPAD
Dear Lindylou,
Thank you very much for taking the time to share your experience. We’re truly sorry for the trouble you encountered with your vacuum, especially after checking multiple times for a blockage — we understand how frustrating that must have been.
We’re glad that you reached out to us and provided a video, which was extremely helpful. Although the issue couldn’t be resolved through troubleshooting, we’re pleased that your replacement unit has now arrived safely.
Your kind words about our customer service mean a great deal to us. At SIXPAD UK, we believe that clear communication and prompt support are essential, and it’s wonderful to know that you felt well looked after throughout the process.
If you need any further assistance or guidance with your new unit, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Firstly the sixpad is a great cordless…
Firstly the sixpad is a great cordless vacuum. I managed to damage the battery when I knocked the vacuum over. Despite the damage being my fault sixpad have very kindly offered to send me FREE replacement.
That's what I call customer service.
13 November 2025
Unprompted review
Reply from SIXPAD
Dear Mr Brough,
Thank you so much for your kind review — we truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re enjoying your SIXPAD cordless vacuum, and we’re glad we could help after the battery was accidentally damaged. Even when an issue isn’t caused by a fault with the product, we always aim to support our customers wherever we can, so it’s wonderful to know that our assistance made a positive difference.
Thank you again for your trust and for recognising our customer service. If you ever need further help or advice, please feel free to contact us at 24h@sixpads.uk
— we’re always here to assist.
Warm regards,
David
Product Manager
SIXPAD UK
Great vacuum and customer service
I order a vacuum from six pad which I am very happy with. Had an issue with ordering a new filter so contacted customer service and they sorted it out for me. Great communication.
13 November 2025
Unprompted review
Reply from SIXPAD
Dear Mrs Preston,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you’re pleased with your SIXPAD vacuum and that it’s been working well for you.
I’m also very glad that our customer service team was able to resolve the filter issue quickly and smoothly. Clear, reliable communication is something we take great pride in, so your kind words mean a great deal to us.
If you ever need any further help, advice, or replacement parts in the future, please feel free to contact us at 24h@sixpads.uk
— we’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Great product
Delivery was first class and ahead of time. The product is well made, very easy to assemble and change tools and performance is first class. Overall a quality product with performance as good as my previous Dyson. Excellent value for money
12 November 2025
Unprompted review
Reply from SIXPAD
Dear Roland Sables,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your SIXPAD vacuum has impressed you with its quality, ease of use, and strong performance.
It’s especially rewarding to know that you find it comparable to your previous Dyson — that means a great deal to us. At SIXPAD UK, we’re committed to offering innovative, high-performing products that deliver genuine value for money, and your review perfectly reflects that mission.
We’re also pleased that your order arrived ahead of schedule — our logistics team will be thrilled to know their efforts made a difference.
Thank you again for your trust and support. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
An alternative hoover
We were fed up with more expensive hoovers not delivering so decided to give this company a go. The hoover was delivered without any fuss and in quick time. It is working well and it is so good that you can clean the filters easily even thought we have a home with 2 dogs and one cat so quite a bit of fur. We lost one of the filters but the company have offered to send through a replacement free of charge, thank you. Its worth a try😊
10 November 2025
Unprompted review
Reply from SIXPAD
Dear Janice Green,
Thank you so much for sharing your experience and for giving SIXPAD a try — we’re truly delighted to know that your new vacuum is working well and making a difference in your home.
It’s wonderful to hear that you’re finding the filter system easy to maintain, especially with your furry family members around! Our team was more than happy to arrange a replacement filter for you — we always want to make sure our customers can keep their vacuums running smoothly for years to come.
We’re genuinely grateful for your trust and recommendation. Should you ever need further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
First class product and service
First class product and service, replied to query very quickly and resolved it. This is the second Sixpad S80 vacuum purchased and would recommend it to anyone.
7 November 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hall,
Thank you very much for your wonderful feedback and continued trust in SIXPAD UK. We’re delighted to hear that you’re enjoying your S80 vacuum and that our team was able to respond quickly and resolve your query.
Your recommendation and your decision to purchase a second S80 truly mean a great deal to us — it’s one of the best compliments we could receive. At SIXPAD UK, we’re committed to delivering both quality products and attentive after-sales support, and it’s incredibly rewarding to know that this has reflected in your experience.
Should you ever need further assistance or advice, please don’t hesitate to reach us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
to come across a review that rated the…
to come across a review that rated the six pad cordless Hoover 9.8 out of 10 I wouldn’t even give it .8 out of 10. It’s exactly the same as the £30 cheapie we got from the middle of Lidl only costing £149 moredo I feel scammed? Yes I do as we’re trying to get a refund and now are putting barriers in our way? please, please please do not trust trust buyers website and the review on Mr andrew Collins as I think the AI produced. you have now sent us another email offering us a measly £50 back if I remove the trust pilot review and keep the product as mentioned the product is an extremely poor quality and all we asked for is the details to send it back for a full refund to which you still haven’t supplied. You have now sent me an email requesting the order number which is S15222 and it was ordered in my wife’s name which is Christine Dentus must say that after the initial issues trying to contact six pad they have honoured the commitment to refund us the full amount and supplying return pick up which is great thank you very much. I think the product is slightly overpriced and aiming too high, a place in the market with the quality of the goods but I wish you well for the future. I’ve now raised it up to 3 stars for the sheer fact that they honoured the returns but if you are looking for a Dyson type Hoover of that sort of quality which was what we were looking at this isn’t the product for you this is comparable to our previously Lidl‘s Island wonder cordless vacuum cleaner
4 October 2025
Unprompted review
Reply from SIXPAD
Dear Mr. & Mrs. Dentus,
We’re very sorry to hear about your experience, and we completely understand your frustration. Please rest assured that we take every customer concern seriously, and we never wish for anyone to feel disappointed or misled.
Our refund and return process always follows standard UK consumer protection guidelines, and we are more than happy to arrange a full refund once the product is returned to us in its original condition. To proceed swiftly, we kindly ask that you reply directly to our support team at 24h@sixpads.uk
with your order details — we’ll immediately provide the return address and next steps.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly and professionally.
Warm regards,
David
Product Manager
SIXPAD UK
Poor quality failed within 2 weeks
Poor quality failed within 2 weeks and seemingly impossible to contact
3 November 2025
Unprompted review
Reply from SIXPAD
Dear Roger Clark,
Thank you for bringing this to our attention, and we’re very sorry to hear that your vacuum cleaner developed a fault so soon after purchase. That’s certainly not the experience we want our customers to have, and we completely understand how disappointing this must be.
Please rest assured that this issue falls fully within our after-sales service guarantee. In rare cases, a fault may occur due to transportation impact or internal component stress, but we’ll be more than happy to make things right for you.
Could you please contact us at 24h@sixpads.uk
with your order details and, if possible, a brief description or photo of the issue? Our support team will prioritise your case and arrange a swift resolution — whether that’s a replacement or another suitable solution.
Thank you again for your patience and understanding, Roger. We’ll make sure this is resolved promptly.
Warm regards,
David
Product Manager
SIXPAD UK
Providing replacement part.
Its a great product and when the flexi pipe split in the brush head, we sent an image of it, and they despatched a new brush assembly right away. They also communicated well and provided tracking information to us. Happy customer!
31 October 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hamblin,
Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that you’re satisfied with both your SIXPAD vacuum cleaner and the support you received from our customer service team.
It’s great to know that the replacement brush assembly reached you promptly and that our communication and tracking updates met your expectations. At SIXPAD UK, we take pride in ensuring every customer feels fully supported — before and after purchase.
Your kind words mean a lot to us, and they motivate our entire team to continue providing efficient, friendly, and reliable service.
Should you ever require any further assistance, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
What an excellent customer service this…
What an excellent customer service this company has. I have never come across a company that has this high level of aftercare service. I had a slight issue with my product but I contacted them and nothing was a problem. They immediately got me a replacement part sent out. They kept me up to date with the delivery. If I could give more than 5⭐️’s I would
Cayla & your team keep up the excellent work 👏
24 October 2025
Unprompted review
Reply from SIXPAD
Dear Jason Eames,
Thank you so much for your wonderful feedback — it truly means a great deal to all of us here at SIXPAD UK. We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved swiftly and smoothly.
Your kind words about our aftercare service and communication are greatly appreciated. At SIXPAD UK, we believe that excellent customer care is just as important as product quality, and it’s incredibly rewarding to know that our efforts made a difference for you.
I’ll be sure to pass on your appreciation to Cayla and the entire support team — they’ll be thrilled to hear your comments. Thank you again for your trust, generosity, and encouragement.
Should you ever need any further help or advice, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to assist.
Warm regards,
David
Product Manager
SIXPAD UK
nothing beats SIXPAD
great product - easy to use -value for money-excellent after sales service
1 October 2025
Unprompted review
Reply from SIXPAD
Dear Sunny,
Thank you so much for your kind feedback — we’re absolutely delighted to hear that you’re happy with your SIXPAD vacuum and the service you’ve received.
It’s wonderful to know that you find it easy to use, great value for money, and supported by excellent after-sales care. At SIXPAD UK, we work hard to ensure that every part of our customer’s experience — from purchase to long-term use — feels simple, reliable, and worthwhile.
Your recognition truly means a lot to us, and we’ll be sure to share your kind words with the whole team. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
We love our vacuum cleaner
We love our vacuum cleaner, early this month the hose split in the brush split. I contacted the supplier and they asked me to send a photo.
They replaced the brush without any problems, they apologised for the inconvenience it caused but assured use all the way through that the part would be with us.
Can't fault this company for a great product and fantastic after care service.... WELL DONE to everyone concerned.
Regards
GH
17 October 2025
Unprompted review
Reply from SIXPAD
Dear Ms Gill Holyoake,
Thank you so much for taking the time to share such a kind and thoughtful review. We’re truly delighted to hear that you’re pleased with both your SIXPAD vacuum and the support you received from our team.
I’m very glad we were able to replace the brush promptly and keep you informed throughout the process. We understand how inconvenient it can be when something goes wrong, so it’s always our goal to resolve issues as quickly and smoothly as possible.
Your recognition of our aftercare service means a great deal to everyone here at SIXPAD UK — feedback like yours keeps our team motivated to deliver the highest standards of care and reliability.
Thank you once again for your trust and encouragement. Should you ever need any further assistance, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I love my Sixpad
I love my Sixpad!
Great suction, which is controllable, meaning that the battery has a long life between charges. The best feature is its light weight, easing the strain on my back. The Customer Services department was great when I misplaced the charger, immediately replacing it free of charge. A great product and company!
18 October 2025
Unprompted review
Reply from SIXPAD
Dear Ann,
Thank you so much for your wonderful feedback — it’s a real pleasure to read your kind words. We’re delighted to hear that you’re enjoying your SIXPAD vacuum, especially its strong yet efficient suction and lightweight design.
It’s also lovely to know that our customer service team was able to assist you promptly with your replacement charger. At SIXPAD UK, we take great pride in providing not only reliable products but also the kind of attentive service that makes ownership effortless and enjoyable.
Your recognition means a lot to our entire team. Should you ever need any further support or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very grateful and impressed with their service
We had two tiny bits of plastic on the main pipe of our cordless vacuum snap where it hinges and so stopping it from locking it in place and effectively making it useless. I contacted SIXPAD to explain the issue and they provided a replacement pipe extremely quickly and without any discussion. Their communication throughout the process was excellent, I was very grateful and impressed.
17 October 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you very much for your thoughtful feedback — it truly means a lot to us. We’re so pleased to hear that your replacement part arrived quickly and that our team was able to resolve the issue smoothly for you.
At SIXPAD UK, we believe that good customer service goes beyond just selling a product — it’s about standing by our customers whenever they need support. Your comments perfectly capture the level of care and efficiency we strive to deliver every day.
We really appreciate your kind words and trust in our brand. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Customer service and support has been…
Customer service and support has been very responsive.
16 October 2025
Unprompted review
Reply from SIXPAD
Dear Michele Brewer,
Thank you so much for your kind words — we’re truly pleased to know that you’ve had a positive experience with our customer service and support team.
At SIXPAD UK, we take great pride in being responsive and ensuring every customer feels looked after from the moment of purchase through to after-sales care. Your feedback means a lot to us, as it reflects the standard of service we always aim to provide.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch at **24h@sixpads.uk** — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Battery only lasts about 5 mins before…
Battery only lasts about 5 mins before it needs recharging. Rubbish
13 October 2025
Unprompted review
Reply from SIXPAD
Dear Gill Young,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience hasn’t been as expected. We take product performance and customer satisfaction very seriously, and I completely understand your concern.
Please be assured that this is absolutely covered under our after-sales service. In most cases, when customers experience shorter battery life than normal, it can be due to overcharging or minor damage sustained during transport — both of which we’re more than happy to resolve for you.
Kindly reach out to our official customer support team at **24h@sixpads.uk** with your order details, and we’ll make sure your case is treated as a priority. We can arrange either a replacement or a full inspection to ensure your SIXPAD vacuum performs as it should.
We genuinely appreciate you bringing this to our attention. At SIXPAD UK, we’re committed to standing behind every product we sell, and we’ll ensure you receive the level of service and care you rightfully expect.
Warm regards,
David
Product Manager
SIXPAD UK
Sadly I have had nothing but issues…
Sadly I have had nothing but issues with my hoover, firstly the tube snapped it was replaced which is great then the battery failed waited for a new battery worked for 10 minutes and battery has failed again, have sent a few emails and they keep being rejected by recipient, so sorry this my only way of contacting now, I have been without a hoover for a few months due to this
They have now been in touch and they are replacing the hoover
7 August 2025
Unprompted review
Reply from SIXPAD
Dear D Italy,
We’re truly sorry to hear about the repeated issues you’ve experienced — that’s certainly not the standard we hold ourselves to at SIXPAD. Thank you for taking the time to explain everything in detail.
It seems your earlier emails may not have reached our official service address, which could explain why they were rejected. Please contact us directly via **24h@sixpads.uk**, and we’ll make sure your case is handled as a top priority.
The battery failure you described is definitely not normal and may have been caused by damage during transport or an isolated fault. Once we receive your message, we’ll promptly arrange a replacement or full inspection to ensure everything works perfectly again.
Thank you for your patience and understanding — we’ll make sure this is resolved quickly once we’re in touch.
Warm regards,
David
Product Manager
SIXPAD UK
The delivery from Sixpad UK was speedy…
The delivery from Sixpad UK was speedy and the machine works better than I even expected. I lost the charger after a few days, and they sent a free one - great service.
1 October 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear that your SIXPAD vacuum exceeded your expectations and that the delivery was fast and smooth.
We’re also pleased we could promptly provide a replacement charger — ensuring our customers receive helpful and efficient support is always our priority. Your support means a lot to us, and we hope your SIXPAD continues to make cleaning easier and more enjoyable.
Warm regards,
David
Product Manager
SIXPAD UK
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