SiteCountry Reviews 

187
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Many customers initially found the hosting service to be reliable and appreciated the support team's quick and efficient responses to issues. People often highlighted the friendly nature of the staff and the overall good service provided, with some considering it an amazing hosting provider. However, a significant number of people experienced severe dissatisfaction with the service, citing frequent website downtime, server vulnerabilities, and data loss. Customers consistently reported extremely poor customer service, with messages and support tickets being ignored for extended periods, and a lack of proper solutions or updates. Many also noted issues with the website's functionality, such as an unstable cPanel and a lack of SSL, leading to significant business disruptions and a strong recommendation to avoid the service.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers initially confident due to advertised... See more

Website

Users describe negative interactions with website hosting, with many reporting their websites being down for... See more

Customer service

Reviewers express significant dissatisfaction with customer service, citing poor support, unresponsiveness,... See more

Response time

Clients share negative opinions on response time, frequently reporting that they either receive no response... See more

Staff

People report ambiguous experiences with staff, with some customers praising the team as great, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using SiteCountry since 2022 and found that they have unmatched light-speed servers at very reasonable rates. Just an amazing hosting provider. Support is cool and solves all issues within... See more

Rated 5 out of 5 stars

"Switching to Site Country was the best decision for my website. Great uptime, excellent speeds, and very affordable plans. The interface is beginner-friendly, and the support is always there when you... See more

Rated 5 out of 5 stars

we are very happy by your heartfelt support . always we have been getting nice communication and best support by the team of sitecountry. thank you very much.


Company details

  1. Web Hosting Company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.0

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(187)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Improved support and good pricing now 💯…

Improved support and good pricing now 💯

- Good Pricing now, they have reduced price by additional 10-15 % for my package I contacted for discount by ticket.
- I faced downtime in February and March but from April my site Is stable after server update.

- Chat support is not too deep but ticket support is technical and problem solver. They say that soon chat support will also handle deep issues.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Writing this review after 1 year of…

Writing this review after 1 year of usage. Site country has good pricing packages in premium and elite segments. Their large dedicated server are also great if you are looking for best priced solution under dedicated Hosting.
They have given me dedicated IP address in their elite plans which is what impressed me and made me write this review.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Avoid the Frustration: Look Elsewhere for Hosting

I'm writing this review to warn others about my experience with SiteCountry. While I understand occasional issues can arise, the frequency and severity of problems I encountered were unacceptable.

Frequent Downtime: My website experienced downtime for extended periods (6-8 hours) nearly every day. This significantly impacted my online presence and potential business.

Unannounced Changes: SiteCountry made changes to my server IP address without any notification. This can cause disruptions and require additional work to ensure everything functions properly.

SSL Certificate Issues: On multiple occasions, my website's SSL certificate inexplicably disappeared. This raises security concerns and can negatively affect user trust.

Slow Loading Times: Even when the website was accessible, page loading speeds were consistently slow, creating a poor user experience.

Unresponsive Support: Reaching customer support proved frustrating. Response times were slow, often exceeding a day after a website outage. Additionally, communication lacked resolution or clear updates on ongoing issues.

Overall:

Unfortunately, SiteCountry fell short in providing reliable and responsive hosting services. The constant downtime, unannounced changes, and lack of communication created a significant headache. I strongly recommend considering alternative hosting providers to ensure your website's stability and success.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy this hosting, It is a total scam!

Trustpilot should really consider adding a 0-star option for hosting companies like SiteCountry. They don’t even deserve a single star.

I can't find any words in the English language to fully express how awful their server and service quality are. Nearly every day, their server is down for 6 to 8 hours. They change your server IP address without informing you, and sometimes your SSL certificate just disappears. Most of the time, your pages take ages to load! When you reach out to their support, they say they’re checking or fixing the issue, and then they vanish. They might respond a day after your site goes down! Their service is terrible, and their servers are the worst I’ve ever dealt with.

They clearly don’t care about your business or your site. Their responsibility to customers is non-existent! I deeply regret buying their service.

So, please, don’t fall into their trap! SiteCountry is a total scam!

22 May 2024
Unprompted review
Rated 1 out of 5 stars

Worst Hosting Ever

This is My Honest Review

IN Simple words they charge so much money for useless shared hosting labelled as a cloud.

Your Website is always down they will always create random stories and blame your website.

this is their response:
Hello
It's not the server-end issue, It happened due to lake of malware or code level security at the WordPress code level that also suggested by WP. Please ask your developer to check below points.

The issues you have might have multiple reasons
1. Changes done on the website by a non-technical person.
2. Malware in your or the developer's local system which synced to the website.
3. Use of free themes and plugins.

To overcome the issues please follow the below points

random links

These solution should be implemented by the developer, After implementing these solutions, I am sure you will not face any issues

==========
Kind Regards
Manish C.
Customer Success
SiteCountry

My recommendation is please don't buy their hosting its waste of money and waste of time.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy this Hosting use Hostinger

Third class hosting don't buy they suddenly removed my domain and hardworking work was go to hell . Please don't buy this is fake all yt got a big amount to promote this Hosting don't buy i said don't buy use hostinger . I will go to hostinger is the best.

19 March 2024
Unprompted review
Rated 1 out of 5 stars

Site country is not good i have…

Site country is not good i have purchased premium turbo plan 17 days ago i youtube sitecountry have invested on sponsorship video so don't go with this hosting buy other reputable or best hosting this is not good in youtube they told that site country have best customers support in reality you will not get the technical support in 5 hrs also you can check that make account on site country and give create any tickets token on technical team you will not get any reply try your self

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous and fantastic hosting servers and very helpful support

I have always loved sitecountry hosting, their support system and their servers are both very fast and their support system is also very harmonious and are always ready to help and they have also solved many of my website problems and also guided me and helped me in many things and I would recommend you to choose sitecountry as your hosting provider for your website and I have used hosting providers and I have sitecountry the most among other hosting providers.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

The best decision I've ever made

Best hosting, best in customer support I would say they are no match in customer support when you have any issue they are available within next 1 to 2 minutes they are just an outstanding web hosting company

If you are buying your first website or your last I will always recommended them they are best in price and as well as in business

Just try them once and you'll have that experience

1 September 2023
Unprompted review

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