SITA Reviews 

Worst airline I have ever flown with. 2 days in thr airport with no guidance from staff. Staff did not know where the plane where and if they would fly.

Once passing security there is no sita air staff in Kathmandu so you must wait hours to find if you will fly.

Lies told by staff - example lukla airport is close. When I watched the lukla airport webcam for hours and saw many other flights successfully land and fly. They are unprepared.

Once ticket is issued and you are checked in they will not refund flight until officially cancelled, meaning you are stuck waiting the the airport for hours and hours in the hopes you fly or it get cancelled so you can get a refund.

Don’t bother spending your money on an airplane for the service, skip it and watch the movies provided on the plane. It won’t work even 20% of the time, and you will never, ever get your money back. It’s $20 thrown out that airplane window.

Probably the worst inflight internet provider and I don't understand why such a corp like Emirates still uses such a company.

Terrible bandwidth on Ek77 on 11 feb. managed to download 146MO in 6h flight. When i contacted support, they told me everything is normal. No refund. Total rip off.

I travelled on flight EK037 from Dubai to Birmingham on the 1st February. I paid for the premium service as it was a Saturday and I wanted to be kept updated on sporting events that day.

All was good for 50% of the time then access to WiFi stopped which was extremely frustrating.

I have contacted their customer service centre in some far away land and they say that I went over the usage limits. Their SLA's state that there are no restrictions, and also do not state about usage warnings to customers if indeed there is a data limit in the very very small print of their T+C's.

I have asked SITA for a 50% refund which I think is fair and reasonable, although from going by the other reviews, I should now just learn from the experience. Especially as it appeared that I was the only passenger using their service on this particular flight.

I can see they do not respond to reviews but hopefully consumers will take notice of their poor service before purchasing, which unfortunately I did not.

Paid $19.99 for inflight wifi from DXB-ORD. The service is non existent. On this 15 hour flight, I was able to use the internet for like 10 mins . Email, websites, youtube all won't load and open and super slow. I contacted the company via email 2 times with screenshots and never got any reply. Don't waste your money and dispute the charge with your card issuer

Service was offline for a good 99% of the flight, yet SITA is refusing to make a refumd.

Didn’t work after initial connection. No refund from company despite connection not being available for 98% of flight as they judged the initial download to note that it was a good service. Hopeless disempowered customer service.

You pay for a service that doesn’t work and if you ask for a refund they give a stupid answer saying it’s not possible.
Do not buy internet from them !!
Not sure if airlines are aware that they entrust their reputation with scammers.

These people are scammers, I needed some internet just to text my family about a delay on emirates flight and I received 0 data. Tried to get my money back and was told I used a huge amount of data.
When I asked for proof of what was this used on they stopped replying.
Please don’t get scammed like I did. Try to use WiFi at the airport instead.

SCAM
Be careful to buy the internet on EK flight. It is a scam. They take the money without giving any service and refuse to refund.
Keep away from Sita. They are scammers

SCAM! purchased for $19.99 x 4 on Emirates flight from JFK to DXB and it just didn't work. Cabin supervisor even tried and apologized. I requested a refund and was rejected literally within 30 seconds of sending the email. I was told that my usage was 'too high.' I have screenshots of literally 'you are disconnected' and my apps not loading but they weren't even considered. Save yourself the time and money.

Absolute joke of a service. I paid $19.99 on an Emirates flight from Dubai to Johannesburg for their "Stay connected until we land" package. It lasted for only 3 of the 8.5 hours of the flight. My usage was not heavy, but it just stopped working.
They subsequently rejected my claim for a refund saying: "The internet service on board an aircraft flying at 900km/hour relies on complex solutions... While we endeavor to ensure that Internet is normally available throughout the cruise phase, please note that depending on the particular flight path, there may be some temporary service suspension for a variety of reasons beyond our control."
This was not a temporary or intemittent fault - it was a complete failure of the service for around 2/3 of the flight time.
If you fail to provide a service - no matter how hard that service is to sustain (and yes I get it - that is why you charge $20) - then you should refund a disappointed customer.

Hi,

I would like to suggest everyone don't try to buy this internet on board of EMIRATES AIRLINE because you are loose your money and waste your time

I will never try to buy SITA internet of emirates

Many thanks

If I could have awarded zero stars, I would have leapt at the chance, but alas, I'm stuck with giving the bare minimum: one star. It seems I've joined the chorus of disgruntled voices here, all singing a similar tune of disappointment. Enticed by the promise of three hours of internet during a flight, I gladly handed over $15.58, only to discover the catch after payment: a meager 100 MB cap. For anyone attempting to do actual work on a laptop, this amount is laughable, vanishing in mere moments as it attempts to sync files and emails. When I reached out for a refund, hoping for a glimmer of understanding, I was met with a firm no. It appears 'bait and switch' is part of their business model. Buyer beware, you're purchasing a ticket to the digital dark ages.

Do not have anything to do with this company. They claim to supply wifi on planes, but two of us each paid for an hour's wifi on a flight and got barely more than a minute! When we contacted the company they refused to refund us. Disgraceful!

Their paid online connectivity service simply does not work. I could not properly browse a single website. I am surprised there are no regulations around a company like this “offering” commercially a paid service that simply cannot be operated. Shame also on the airlines (Qatar Airlines, at least) that expose their customers to this poor service. I hope a regulatory body takes a review of their service into action

I purchased SITA FOR AIRCRAFT's "Stay connected until we land" plan on my MAN to DXB Emirates flight, as they claimed speeds to allow streaming of Netflix & YouTube. Instead, I received a service they couldn’t even download a picture on WhatsApp. Their customer service is appalling with auto responses? They refused a refund, claiming I used “huge amounts of data” this is a blatant false.

NEVER USE THESE SCAMMERS

Fraudulent they just want your money! Awful service, awful product, awful response from customer relations! By far the worst experience. I paid the highest level for the data for the flight duration so I could complete some urgent work on my flight. The internet did not work throughout the flight although the usage screen was showing it was. I brought this up to the flight attendant who said other customers had the same issue and that we would need to contact Sita on arrival. I contacted Sita customer services thinking they would just refund me but they had zero customer relation skills - they refused to refund my despite multiple screenshots I took throughout the flight to evidence the internet wasn’t working. They responded will blank computer generated replies. I am unable to contact anyone else. I have asked for their complaints procedure and they just ignored me. Appalling customer service - its like dealing with a brick wall. Will be contacting my bank as Sita have taken charges for a service they have not provided. Fraudulent and a waste of time and energy. Do not use them.

The worse company to provide wifi on board... but the best scammers ever. Liers theives, they bring rubbish proof of internet activity that has been recorded and the take the money saying your not eligible for a refund ... star rating zero, customer service below zero, honesty not applicable.. be careful dont deal with them .. read all the reviews about this Sita rubbish stealing company..