Voeazul Reviews 56

If I could give 0 stars I would. They left our suitcases at the airport when we boarded for our connection flight. We had no idea until we went to the baggage claim area and I worker simply told us it was not here and walked away. Lost baggage was a HASSLE! VERY RUDE! It was not their clothes or toiletries left behind so they did not care. They at first told us it would be 3 days before we would get our suitcases and then told us they legally had up to 7 days to get them to us. Once we told them we had a flight to the United States soon, then she changed her story and said our suitcases would be here by 3pm today. We had to cancel our 4-day hiking trip in Chapada Diamantina. She argued with us the whole time and was not apologetic. We cancelled our plans and made arrangements to be back at the airport to pick up our suitcases at the indicated time and no one would answer the phone from the lost baggage service desk. The instructions said if that was unsuccessful to ask a security agent, which we did and all he said was to wait for an agent to answer or walk by. We had to go back up to the Azul’s check-in area and have someone radio to them. The woman who came was even more rude!!! She said the bags had just arrived and we needed to wait but the man at the check-in said he could already see our bags were here and ready for us. She continued to have an attitude and eventually passed us off to another agent. This last agent was the only nice person we encountered from Azul during this fiasco. We will NEVER fly with Azul again. HORRIBLE CUSTOMER SERVICE!!!!!

The airline changed my flight without notice, to 5 hours earlier! When I arrived at the airport they had all already left, and after hours of waiting for an agent on the phone, they said they were not responsible for me missing my flight! It’s so absurd!

we received a 300 reais voucher (only to be used on the purchase on another round trip flight) because our flight was delayed. Well the voucher (not expired) couldn't be used on the website as it was missing the "voucher" are within the "other form of payment" tab. I checked with their customer service:
1) whatsapp is a useless bot
2) email address is full so they won't reply
3) chat is another useless bot
4) phone line: took 30/40 min for someone to pick up and confirm that i couldnt use the voucher as for some reason the voucher area is not loading because of a bug. They cannot use that voucher to do the reservation as the only way is to do a PIX transaction and share the code of the transaction with the customer service (still without being able to apply the voucher discount) and see what they can do about it.

Azul has declared bankruptcy in the USA in November (after I booked our flights). Due to a storm on 12/07 they had to land us in Miami. After 5 hours (going against the air traffic regulation of not keeping passengers inside the airplane for more than 4 hours) inside the parked airplane with no food and only water (with a few gummy bears as snacks that you had to pretty much fight for) we deplaned. After passing immigration there were nobody from Azul to guide us on how to go back to Orlando. After 2 hours walking around the Miami airport we decided to rent a car and drive ourselves to orlando at 3am. Mind we had a 9 year old child with us (party of 2 adults and 1 child).
Fast forward,they contacted me and approved the refund for the rental car and when I asked to refund my flight back which would total about US$10000.00 they declined. They offered me a voucher for R$800 which is equivalent of $175 US dollars for the inconvenient. Are you kidding me? Stay away from this airline. Never again!

Not even worth a half star. Staff lie and delay your flights, do not communicate or update the app with their cancelled flights. Staff in GRU is the worst and rude and confused that I ever saw in my life. Never fly Azul, you will ALWAYS miss your flight. Delays 9hours especially for Curitiba.

HORRIBLE ABSOLUTE DISASTER IN CUSTOMER SERVICE ANAC AHOULD REVIEW ALL THEIR RECORDS AND MAINTENANCE PRACTICES. 45 minutes waiting on an international call and NO ONE CAME TO THE PHONE!. JUST GO OUT OF BUSINESS ALREADY!.

Incompetent staff who have a shit..y attitude and don't speak any foreign language - not english, not Spanish or Italian. Ignorants who don't know how to treat tourists. Avoid them and Brazil all together.

Dysfunctional system

Incompetent staff

Arrived 2h+ early to check in for a domestic flight as we couldn’t check in online due to not having a CPF

The staff and queue at Recife international airport is the worst I have experienced as a seasoned traveller.

When finally reaching the Checkin desk they tried to charge me extra for baggage that was already paid for. We managed to get checked in at 08:08 for an 08:25 flight and had to run through security.

100% spare yourself the hassle and trouble with this airline, it’s a joke

Hands downs, the worst site ever! It's so s..t that you can't find the results of your own search.

I booked a flight last , June 28 th, and paid for it with my creditcard. I got a confirmation e-mail that the booking was confirmed (GJM8JZ).
Then I received an email telling me that there was an issue with the booking, without telling what it was and that I had to contact the company within 24 hours. This proved impossible because the service desk was not available (got stuck at the answering machines)
Next step I saw that my payment was returned to my card, with a deduction of 53 Euro (why???). This is nothing less than theft and, of course, bad service. Shameful performance.

Boarding refused. Obviously overbooked.
Waiting for 2 hours at the check in counter, service just closed.
National flight from Belo Horizonte to São Paulo one hour before departure.
No luggage to check, only hold up was an Azul agent delaying the process.
It seems that Azul overbook flights and just delay check in until check in window closes.
No help from any agent, besides asking to contact the Azul service number.
Obviously, delayed check in for overbooked flights becomes a quite legal scam.
Basically, Azul Agent statement at the airport was, go back Home and better luck next time with Azul Airlines.

Left my iPad Pro in the compartment on the back of the seat after they changed mine last minute. Was also told I couldn't be reading during landing. My luggage stayed at the back of the plane, so I had to wait everyone to leave to retrieve it, making me the last person to leave the plane. When I came back for my device, not only did no one from the airline advise me properly, they also said they "just couldn't find it".
There are cameras on the plane, they have a list of everyone who sat there after me, not to mention that the crew should always do a security check after the last passenger leaves the plane. Pretty sure someone just took and the company is now covering it up, playing it like it was my fault and they can't do anything about it.
Avoid at all costs.

please go far away from this company !!!
I had made my boarding card on the site with the QR code the day before the departure as usualy
(I take flights 20 times a year); what hapened is that when I wanted to get it on internet at the airport, the site of Voeazul was out of order (ERROR 404 - I took screenshot and showed them). It was impossible for me to get my boarding card and not possible to print it (it was almost 1/2 hour before the gate closed, enough to pass the border etc ... but the desk was already closed)
They answered me that the QR code is an advantage ???
that I had to be at least 2 hours in advance
they never accept their responsability that their site was out of order that I can't get my boarding card (already done) as I always do because of their fault
I had to book another flight (not full, as the one I booked for initialy)
I asked them for a voucher (not refund) - they refused

I booked a flight for 11am, they changed for 7.40am. I thought they modified the schedule. No, they probably sold our tickets for a higher price to someone else.

My flight which I booked for 10 people from Campo Grande to Cuiaba was rescheduled from an early morning flight to for us unacceptable late evening same day. The evening before would be ok for us. A rebooking I am trying since 2 days now without any result. There is no way to reach any support from abroad to reschedule my booking to the day before.
The App just asks for the price of a new booking. The Chat Bot takes a lot of time and brings finally no result. All my efforts to reach a support were useless.
But when the Airline reschedules you have the right for a free rebooking, but how when the Airline is not reachable.
I cannot call the hotline from Germany… this costs more than the ticket.
But there is no support email to reach for abroad clients, no Whatsapp Number, wrote to Messenger on Facebook - no answer…

Never again!

This is a classic sentence said by customers, and I really hope we will never need to buy tickets with Azul again.

We tried to book a flight from Manaus to Rio de Janeiro, but the process was extremely complicated because we are not Brazilian and don’t have a CPF. It took forever, and we had to try multiple times. Eventually, we managed to book the tickets and received a confirmation email, so we assumed everything was fine.

However, a few days later, we realized they had sent another email saying the payment was pending—for reasons unknown. No problem, we thought. Let’s try again. That’s when the real trouble began.

We wanted to pay again using a card, but it wasn’t possible. They offered PIX as a payment option, but as foreigners, we don’t have access to PIX. What were we supposed to do? We tried to contact customer service. We called 5-6 different numbers, sent an email, and even messaged them on Facebook and Instagram. No response—until, finally, after 15 minutes on hold, someone picked up.

The Azul representative told us the only way to fix the payment issue was to go to the Manaus airport in person, up to four hours before the flight. This was not a solution for us. We were on an organized tour in the Amazon and couldn’t just leave—and it’s 2024, so why couldn’t they send us a payment link to finalize the process? Still, the answer was no.

Finally, a kind Brazilian offered to help us pay via PIX. We sent her the payment link, but it expired in just seven minutes. We sent another link, but after that, we weren’t given another chance to try. The result? We had to cancel a night and a day of our tour, lose money, and deal with immense frustration.

Azul’s customer service is nonexistent. They don’t help, and they seem to actively make things difficult for foreigners by requiring CPF for booking and PIX for payment. To make matters worse, their tickets aren’t even cheap!

We had a challenging experience with Azul on the São Paulo to Joinville route. First, the Azul shuttle bus from Congonhas to Viracopos was full, forcing us to take a taxi at a cost of R$200. This situation seems to be recurring, as there were taxi drivers already waiting at the location.

In addition, our return flight was rescheduled from 3:00 PM to 6:00 AM, with this being the only option offered, resulting in the loss of nearly a full day with family. It’s worth noting that this appeared to be a case of overbooking by the airline, as the 3:00 PM flight did indeed take place.

Unfortunately, the overall experience was disappointing, particularly regarding the reliability of the services purchased.

On a domestic flight they lost my luggage. They promissed to bring it to my hotel the next day. As it hadn't arrived the next day I went to the airport myself at the end of the day. There it was, but they hadn't taken the time to bring it, nor inform about the fact that it was there. The process for reimbursement of the expenses was to xumbersome to bother.

Online chat doesn't work. Button cancel the flight doesn't work -> so you can't return ticket.

I flew with Azul from Paris (Orly aiport) to São Paulo (Campinas airport).
When I booked it I didn't receive the email quickly which worried me but then I got it and everything was fine.
The flight was good and on time, the food was delicious (I flew economy).

I would totally fly with Azul again!