SIRRI Reviews 

192
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including suits and other items, often noting they are exactly as shown online and exceed expectations. Many people highlight the exceptional customer service, describing it as helpful, responsive, polite, and efficient, with quick communication and easy processes for returns and exchanges. Reviewers also frequently mention the very quick and prompt delivery service, with items arriving on time and often beautifully and professionally packed. However, some customers experienced issues with their orders, such as receiving incorrect items, missing parts like a fly zip, or items with minor defects like a pen mark. A few other people also felt that the clothing quality was poor or the fit was not good, with some items running big or having non-adjustable waistbands.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the excellent quality of suits,... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as excellent,... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as amazing,... See more

Order

Customers had ambiguous experiences with order, with many reporting easy ordering processes, quick delivery,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(192)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Excellent quality good sizes. Amazing prices
Customer service very polite and efficient.
Really pleased with the suit
I will definitely order from them again

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Good quality, quick turnaround for overseas

The website is well laid out. Product info and pictures were descriptive and plentiful. Pretty quick turnaround considering it was going from UK to USA. Only issue I had was that I needed to exchange for smaller size and so I had to return and reorder.(No exchanges-paid for shipping again)

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Good suit

Good suit. Delivery on time. Excellent service. Fits to size. The only thing i was not happy as we cant adjust the waist of the trouser. Would be great if waist is adjustable

15 November 2025
Unprompted review
Rated 3 out of 5 stars

Although order was dispatched quickly

Although order was dispatched quickly, I was dismayed to discover one of the toddler suits purchased arrived minus a fly zip, due to time constraints I felt it impossible to return as the boys are due to be baptised this coming Sunday, I have had to take to an alteration shop to get the zip put in which has meant an additional cost to me.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Replied very quick to my enquiry email. Was able to order the shoes for next day delivery for my granddaughter. My granddaughter loved the shoes. Will definitely use them again

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing clothes

Amazing clothes, amazing customer service. Friendly & affordable our new favourite website. Thank you for our sons suit and other sons christening suit we are over the mood

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality bad customer service

I bought a suit for a wedding in February every thing seemed ok and after it was worn for about 2 hours it was put away in a suit cover and when I got it out today there was a 4 inch gap in the outside leg seam but after contacting Sirri they weren’t even bothered and copy and paste answers

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Haven't had a refund of items that were…

Haven't had a refund of items that were sent back.
Refund was sent to my closed bank account (closed as it was done so under the current account switch scheme - not my choice). Tried to communicate with Sirri to explain that the bank advise that they have sent the payment back to them and to ask them to refund to the new current account. Sirri's phone line doesn't work at all. Chat responses are sporadic and in broken txt speak English. All they keep telling me is that the refund was sent, and they can only send it to the account it was made from. I've explained that the account is closed and they need to refund to my new current account. They are refusing to do so. The bank just keep telling me they have to refund the new account. Sirri say no. I'm left in limbo £63 down. Advise avoiding as the products weren't great either, as well as non existent customer service.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 3 matching tie and pocket…

Ordered 3 matching tie and pocket square sets for me and my two sons and had a problem with royal mail loosing my parcel. The customer service team went above and beyond to send out another order on a 24 hour delivery to ensure I got my sets before the wedding I'm attending. Couldn't be more happy about the service and the products we received

25 March 2025
Unprompted review

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