SiPhox Health Reviews 

896
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff and medical specialists for guiding them patiently and clearly through every step of the at-home testing process. Many people also appreciate the comprehensive, highly actionable health information provided in their clear test results, making it easy to understand personal biomarkers. However, some reviewers were not happy with the unexpected complexity involved in the sample collection process. Consumers noted that certain advanced test packages require multiple separate blood draws at once, which can occasionally lead to frustrating difficulties or device failures during sampling.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and clear... See more

User experience

People report positive experiences with user experience, highlighting how convenient and simple the testing... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being extremely... See more

Service

Consumers find service to be positive, highlighting how innovative, convenient, and helpful the overall... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the beautifully packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information and analysis of my labs were far better than I gave received through Quest or Labcorps. Small learning curve using the auto-withdraw system but they provide you with comprehensive... See more

Company replied

Rated 5 out of 5 stars

I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted b... See more

Company replied

Rated 5 out of 5 stars

The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and... See more

Company replied

Rated 5 out of 5 stars

I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(896)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Coach

The rep I talked with- I'm so sorry I don't remember her name- was very professional, helpful, friendly, and courteous. She was knowledgeable and walked me through each step so I could understand and complete them. She was terrific and deserves to be recognized!

23 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, Cindy! Our whole team works hard to make sure every call feels this supportive - we'll pass your kind words along.

Rated 5 out of 5 stars

I purchased two 360 blood work test

I purchased two 360 blood work test, one for me and one for my wife. Had a question about the the amount I was billed for my wife’s subscription. I reached out to customer service and was contacted by Stefan within minutes of my inquiry. He not only “fix” the issue , he sent a follow up email confirming the steps he had taken to resolve my concerns. I am very impressed with the customer service at Siphox! 😊👍

23 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you for the detailed rundown! We're glad Stefan could jump on this quickly and close the loop with a clear follow-up; that's the standard we hold our team to.

Rated 5 out of 5 stars

Emilija is Wonderful!

Emilija was my support on this initial test, and she was wonderful. The call connected quickly, she walked me through all steps calmly and thoroughly, and took time to get visuals to ensure I was doing the sampling with accuracy. I was a bit nervous to try a blood test at home, but this was a billion times easier, faster, and less stress inducing than any other labs I’ve had done.

22 July 2026
Unprompted review
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Reply from SiPhox Health

Thank you for sharing this! We're so glad Emilija could put you at ease - that calm, thorough approach is exactly what we want every member to experience, especially for a first test. We'll make sure she sees your review.

Rated 5 out of 5 stars

Great instructions

Great instructions, felt comfortable speaking to an actual person. She did a wonderful job

20 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for sharing, Sam. Comfort and clarity during the call are exactly what we aim for, so this is great to hear.

Rated 5 out of 5 stars

The support is really good

The support is really good. The team fixed my registration problem quickly. They are very helpful!

20 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Really appreciate this feedback. Quick fixes like this are exactly what we're aiming for.

Rated 5 out of 5 stars

Comprehension discussion of my health…

Comprehension discussion of my health and follow up on my plan. Michael is an excellent coach, very knowledgeable and engaging.

20 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks, Chaz; Michael will be glad to hear his coaching made a difference.

Rated 5 out of 5 stars

Renata was great

Renata was great! Very helpful and professional.

20 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you for sharing this, Lara!

Rated 5 out of 5 stars

SiPhox: An Outstanding Company Doing Importan Work.

SiPhox is an outstanding company doing important work. I started using it this year and have been impressed beyond words at the professionalism, precision, and sense of relief I experience when I use their diagnostic services. Preventative medicine is "The Medicine of the Future," and SiPhox is a leader in this field.

20 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Really appreciate this, Jeffrey. Glad SiPhox has been a good fit for you.

Rated 5 out of 5 stars

Siphox is a great platform

Siphox is a great platform, easy to understand explanations of topics that you would need a medical degree or at some medical training to absorb. The only thing that didn't work for me in two separate tests was the heating pad. First one didn't have the metal circle thing in it, the second had one but it just didn't work and didn't cause the chemical reaction needed to heat the liquid. Not a big deal though in my estimation.

7 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you for sharing this! We're really glad the explanations landed well for you, and we appreciate your feedback.

Rated 5 out of 5 stars

Fixed my problem!

I had an issue with my order, and they took their time to take care of the issue and make sure I was happy. Really appreciate this company, and it has been great.

17 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you, Ashley! Taking care of our members is what we're here for, and we're so glad it showed. We appreciate you being part of the SiPhox community.

Rated 5 out of 5 stars

stefan was great at responding to my…

stefan was great at responding to my questions . great service . Took a little longer to process than expected so maybe that can be an improvement that they can make in the future. Overall good service

16 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thanks for the feedback, John.

Rated 5 out of 5 stars

She was very informative and patient…

She was very informative and patient and clear in her instructions. Made the blood draw process easy.

15 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Thank you so much for the kind words, Jenny! We're so glad your blood draw experience was smooth and that our team member made you feel comfortable. We'll be sure to pass along your feedback. Thanks for taking the time to share this!

Rated 1 out of 5 stars

Fraud

Fraud. Tricked me into getting their kit but there was nothing beyond the basic membership. I am asking for a refund. They tricked me into ordering, but then on top of the basic membership, I had to order a kit. It is super sketchy. Do not recommend.

14 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Our checkout doesn't require a kit purchase beyond membership, so this doesn't reflect how our process actually works. If you're an actual customer, please reach out to support@siphoxhealth.com with your order details so we can look into it.

Rated 5 out of 5 stars

I recently used this company for blood…

I recently used this company for blood work, because I just started TRT. At the beginning there was a series of unfortunate events that was making my overall experience pretty frustrating. That being said, I truly believe none of it was intentional or malicious.

However after getting in touch with them and voicing my concerns, they immediately fixed my issues and had me squared away perfectly. I couldn't recommend a better company based off of my experience with them. They treated me with respect and seemed to value me as a customer. I'll continue to use them indefinitely, and recommend them to anyone who's needing bloodwork done.

Thank you for everything.
Robert

14 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Robert, feeling valued when a company has made your experience harder isn't the default — the team who worked through it with you will be glad it came through that way. Thank you for staying.

Rated 5 out of 5 stars

Fantastic customer service for first…

Fantastic customer service for first timers! Renetta was amazing!

14 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Rob, two exclamation marks for Renata is exactly the response we'd hope for. Passing this back to her.

Rated 5 out of 5 stars

My collection specialist

My collection specialist, Renata, was wonderful. She was very friendly and professional. Her easy to understand instructions were concise and thorough. She made sure along the way that I was following along without confusion, she also ensured the speed at which she was helping was not too fast. She did a great job!

14 July 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Cindy, the checking-in-along-the-way part is what separates a call that's at someone from a call that's with them. Renata does that particular thing well.

Rated 1 out of 5 stars

This wasnt worth the money as I'm a stay…

This was NOT worth the money as I'm a stay at home mom of a multiply disabled son. Getting him and me out to my Dr, the copay, gas etc, then scheduling labs, and the follow up appts made this seem like a better deal. While the blood draw was simple enough, one of my three just stopped pulling blood and I could not fill the vial.

When my results came in, it was the first time in 51 yrs that my labs were all over the place. High iron, high folate, low Vitamin D, low thyroid, low insulin, etc. I sent the labs to my Dr and she said they didn't look right compared to my previous labs. Had to go in anyway, get new labs done anyway, etc only to find out my labs aren't off. They are. I contacted them wanting my money back and they said that machines can vary by 100%! So they've covered their butts on why you can see such a discrepancy in arm draw vs veinous. I do not recommend their product or services at all.

30 June 2026
Unprompted review
SiPhox Health logo

Reply from SiPhox Health

Hi Jen, thank you for the detailed feedback - we take reports like this very seriously. As discussed, we've issued a full refund. Worth noting: the biomarkers you flagged are fast-changing and reactive, and your SiPhox and physician tests were taken about a week apart - both matter when comparing results.
Our offer of a complimentary retest and a call with one of our health specialists to walk through everything is still on the table, so please reach out anytime if you'd like to take us up on it.

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