Sinister Diesel Reviews 

4,116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery service and the outstanding quality of every product received for their vehicles. Many people note that browsing and finding desired items is a very smooth process, and the performance upgrades make a noticeable difference. Buyers frequently emphasize that the packaging is secure and the items arrive functioning completely as expected. However, some reviewers were not happy with unexpected backorders and long delivery delays before their orders finally shipped out. A few consumers also mentioned frustrating logistics issues, including tracking errors and packages mistakenly sent to incorrect locations far away.

What people talk about most

Product

Users describe positive interactions with product, highlighting high quality, great craftsmanship, and easy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, highly... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting fast shipping and prompt arrivals that... See more

Order

People report mixed experiences with order processes, showing both satisfaction and frustration. Several... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward the setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fast and easy shopping experience. I've bought several Ford 6.0 trucks this year to fix up and use building each one with the bypass oil & coolant filter setups as well as the fuel regulated... See more

Company replied

Rated 5 out of 5 stars

I use the turbo pipes to make work trucks more reliable. I had two different trucks with 6.7 deletedPowerstroke hot side pipes fail. I bought new oem pipe, which immediately failed, first on one truc... See more

Company replied

Rated 5 out of 5 stars

Always an easy process to find and purchase my desired products. Literally have everything made by sinister on my 6.0 and 6.7 Powerstroke diesels. Great quality on every product, with absolutely no is... See more

Company replied

Rated 5 out of 5 stars

Quick shipping no BS. I grabbed a "blemished" intake & saved some bucks. Honestly it didn't look bad whatsoever & I was glad I could save some money. I installed it with my kid on Christmas and holy... See more

Company replied


Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Sinister Diesel is your one stop shop for Ford, Chevy, GMC, and Dodge diesel performance parts. Sinister Diesel is also the number one source for Diesel Racing Components, Exhaust Systems, Tuners, Ford Powerstroke, Dodge Cummins, and GM Duramax engine repair parts, upgraded EGR coolers, lighting, bumpers, grilles, and suspension components from our parent company Sinister MFG & Sinister Diesel®. We offer the biggest names in the industry to help you repair or modify your Powerstroke, Cummins, or Duramax diesel engine.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,116)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

fast and responsive

fast, simple, easy, and the item came in on time.
will be buying from Sinister Diesel again.

22 July 2024
Unprompted review
Sinister Diesel logo

Reply from Sinister Diesel

Hi Mandie - We are glad to hear that your experience with us was 5-star. We appreciate your business and your review!

Rated 5 out of 5 stars

Highly Recommend

The website is easy to navigate and the customer service is excellent. Highly recommend!!

16 August 2024
Unprompted review
Sinister Diesel logo

Reply from Sinister Diesel

Hi Ashley - we work hard to provide the best customer experience in the industry. Thank you for your business and your review!

Rated 2 out of 5 stars

poor instructions and knowledge of year discrepancy

Instructions for the regulator were poor at best way to vague also the two 6mm bolts for the stc fitting were to long and caused the o-ring to blow out the 04-05 crossover block require shorter bolts had to tear down twice if I was paying shop time the would have costed me over $1200

30 July 2024
Unprompted review
Sinister Diesel logo

Reply from Sinister Diesel

Hi JR, One of our customer service reps will be reaching out to you. I am sorry to hear that the instructions were not clear and that there was an issue with the installation. We work hard to provide the best customer experience and products - so we appreciate your feedback as an opportunity to improve. Please respond here or to our CS rep with any tips that would have made the install instructions clearer and easier to follow. Thank you

Rated 2 out of 5 stars

The got good parts but the up charge…

The got good parts but the up charge the hell out of everything and shipping prices are ridiculous

6 August 2024
Unprompted review
Sinister Diesel logo

Reply from Sinister Diesel

Hey Connor - I sent a request for more information from you because in searching our customers, the last purchase I could find was in 2022. Did you purchase under another name or can you provide an order number? We like to provide the best customer experience possible and would like a chance to see what happened here. Thank you!

Rated 5 out of 5 stars

Great customer service

Great customer service, ran into so address discrepancies and the Sinister staff sent a replacement no questions asked.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

My truck was down and needed fixed so I…

My truck was down and needed fixed so I could get back to work so I ordered my part overnight. When my part didn’t arrive I contacted them and Amanda was there to help. She was generally concerned that there was a problem with the shipment and refunded my overnight fee and kept an eye on where my package was. It came the following day and I was able to get my truck back on the road. If I didn’t apologize to her for being frustrated I want to do it now. Amanda I realize that I may have been short with you and I’m sorry. You were very professional and I want to thank you for all you did. I will buy from you again.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

They made up for an obvious issue

They made up for an obvious issue. I was originally told after ordering that it would ship well after me core arrived as they did not have the item in stock. The page I bought from did not specify the item was back ordered or out of stock. That should be fixed by the company by at least having you call to confirm availability.

They agreed to ship it 2 day as it was going to be a holiday when they would have them in stock.

Not only did they upgrade it to 2 day but it was shipped the week before they had planned to have it in stock.

Product works well and would look great if you could see it after it's installed. A flash of blue from a couple angles

I'm overall happy with the product and delivery but have noticed an overall issue with items not being in stock and there being no notice until my money is gone

Simple solution to a simple problem. Call for availability. Serious people will call!

Thanks

1 July 2024
Unprompted review
Rated 4 out of 5 stars

The turbo is amazing

The turbo is amazing, however, the only reason that it did not get five stars is the packaging is terrible. The turbo is heavy and poorly packaged. The box arrived with holes in it, and the turbo had scuffs all over it from being unprotected.

8 July 2024
Unprompted review
Sinister Diesel logo

Reply from Sinister Diesel

Hi Jerry! We are sorry to hear that the turbo arrived in a box with holes in it. Our turbos are usually packaged in a super thick box with heavy duty instapack. We are checking stock right now to make sure they are being packaged correctly - we appreciate your feedback. In the future please reach out if an item arrives damaged and we will see what we can do to assist you. We do love to know that you think our turbo is amazing! Thank you for your business.

Rated 4 out of 5 stars

Great Service and Product

The only issue I had was that I was promised a delivery time and the part arrived outside that window. This was not the fault of Sinister Diesel but with UPS. Overall experience was great.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Sinister Diesel is absolutely Fantastic

Sinister Diesel is absolutely fantastic! Ordered some apparel from them and they were out of stock on one of the items. No problem, just ordered a new choice. Then I mentioned that one of the items was now sewn completely and they didn’t blinks eye and no hesitation they replaced the item. Stand up company. I definitely recommend them for all your needs.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Wow I’m impressed

Wow I’m impressed. Yes the injectors took time to get but the customer service and quality of the part was above and beyond.
These injectors are the only ones your truck will ever need. Don’t cheap out.

24 May 2024
Unprompted review

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