Paid for express shipping No order confirmation received Sent them an email, they replied after 4 days asking if I still didn't receive it the email Nothing shipped, they won't respond to additiona... See more
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never received a confirmation email so can’t track my order or get help from the shop bot, sent three emails and have called multiple times only to receive no email response and the automated answe... See more
They kept me totally up to date with my order. One of the items was out of stock initially so they offered to send it separately or offer a partial or full refund. But it ended up coming in to stock... See more
Company replied
I love the sex toys here I can not wait to get budget enough for my wishlist. 200% submissive to my man is the ultimate and really only 100% effective stress relief...I have lighter toys form Walmart,... See more
Company replied
Company details
About Sinful Thrills
Written by the company
Save up to 75% on your adult shopping!
When you want to shop for erotic toys, Sinful Thrills has all you need for better sex at prices consistently cheaper than other UK stores. Whether male or female, straight or gay and anywhere in between, we have the adult toys and sexy clothing you're looking for.👍
- ✅Price match promise
- ✅5% members discount
Since 2009 we have built a reputation as a trusted and reliable adult products store. Your opinion is always welcome, so if you've bought something from us please consider leaving a review 😘
- ✅All you need for better sex
Become a VIP member of club 'Sin' for FREE and you'll get 5% off every order forever!😈
We have all you need for better sex and are proud to make a fun and fulfilling sex life available to everyone. If you’re looking for a vibrator, a dildo, a fleshlight, a cock ring or sex toys for couples, our huge range of sex toys is guaranteed to satisfy.
- ✅Free delivery & return
- ✅Same day dispatch
When you shop for adult toys online at Sinful Thrills you’ll enjoy free 2-day delivery on orders over £20 - free 1 day over £40! We also offer free returns, 24/7 customer care, and expert advice and your security and discretion are guaranteed 😘
The same 'top brand' adult products as Lovehoney, only cheaper!
As a UK-based sexual well-being superstore, our aim is to provide top-quality intimate products and novelties in the market to customers of all sexual orientations. In the EU adult products market, we found that the majority of suppliers & retailers are providing a similar range of products and brands.
- ✅ 100% secure + totally discreet
- ✅1-year guarantee
Constantly working and researching to obtain the latest branded products from around the world, our aim is to supply them to you, our customers, at the best prices in Europe. For this reason, you may find that our prices fluctuate, as our cost prices change or we find new suppliers at better prices, we recalculate so we're always offering you the best deal!
Contact info
Buckingham Road, MK170RB, Milton Keynes, United Kingdom
- 020 8144 3869
- customercare@sinfulthrills.co.uk
- sinfulthrills.co.uk
3.1
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NO THRILLS JUST DISAPPOINTMENT
My partner ordered 3 items and paid by PayPal. He then received an email stating all 3 items were 'out of stock', blaming a technical glitch.
Really?
We then checked the website and found that they'd actually increased the price of two of the supposedly 'out of stock' items!
There's plenty of reputable companies out there selling this stuff with 20% off.. shop elsewhere!
1 March 2021
Unprompted review
Reply from Sinful Thrills
Emma, we're sincerely sorry for the cancellation of your order.
When you checked out you may have noticed the lack of product imagery throughout the website and, at this time, all of our product prices were incorrectly displayed too.
At that moment our inventory was also out of sync and we are still working on this. If you try to check out currently, you'll find that you are unable to, and it will stay this way until we are certain we've ironed out all issues.
Your order, had we been able to fulfil it, would have meant you purchasing 3 items at below cost price and we're sorry to say that even if we could have fulfilled it at the time, we cannot afford to do that in this climate. We felt that the best course of action in this situation, was to cancel and refund all orders made that we were unable to fulfil and stop further orders from being processed, until we were sure that everything was once again working as intended.
Again, we cannot apologise enough for these issues but we're working hard to resolve them and hope to have this work completed by later this afternoon.
Delivery prompt and website good
Delivery prompt and website good, unfortunately the product was very poor.
19 January 2021
Reply from Sinful Thrills
If, for ANY reason, you are unhappy with the product you received, please email us at info@sinfulthrills.co.uk, stating what you feel is inadequate or unacceptable regarding the product's efficacy.
It may be that we can replace the item with one that better fits your requirements or simply refund your payment allowing you to make a purchase elsewhere if the item you received has failed or is underperforming in any way.
Please let us try to resolve the issue and make the outcome of your shopping experience with Sinful Thrills a positive one instead.
The LAST THING we wish for is an unhappy customer <3
Reply from Sinful Thrills
Ella, thank you for sharing your experience with others who might be undecided as to who to shop with! It's reviews like yours that help promote our business and keep us at the top of the list of UK sex toy stores <3
The Best Ever
I have so say this company is the BEST EVER!! Great service. I will ALWAYS buy from them over and over.
4 January 2021
Reply from Sinful Thrills
Thank you Rod! It's always a pleasure to see you shopping with us <3
Decent company
This is a real company, I received my item on time and has lived up to expectations so far, I hope this lasts.
The product does smell a bit rubbery though, but maybe that just needs some getting used to.
A LOT of their reviews are clearly fake but the company is genuine and does ship to the UK!
16 December 2020
Genuine Products - Fast Delivery
Would be awesome to see more products from the Utensil Race range!
7 December 2020
Reply from Sinful Thrills
TrustMe, we would love to add more from Utensil Race and we're actively trying to do just that! Stay tuned <3
Reply from Sinful Thrills
Thank you for taking the time to leave us a review Tim!
Great speedy service and good value
3 December 2020
Reply from Sinful Thrills
Mario, thank you for letting us, and the world, know your Sinful Thrills shopping experience was a good one!
Reply from Sinful Thrills
Rory, thank you so much for your kind words <3 It's nice to know that we'll be seeing you again and we look forward to it!
Reply from Sinful Thrills
Ke - we're so glad that you were sufficiently impressed with our service that you left us this 5 star review. It helps us to understand how we're performing, where we need to make improvements, or where we've succeeded in achieving perfection ;) We want every customer to feel like their shopping experience with Sinful Thrills was not just good but excellent! <3
Don't trust product reviews, but company delivers
I was hesitant to buy from this company because the reviews for individual products on their website don't seem genuine. I still don't believe that they are because none of the reviews that I wrote (positive or negative) have been published. Also, there isn't much information available about some products (sometimes only one photo with unhelpful description in poor English). However, the company is legit and delivered my order quickly & discreetly. The products I bought were good quality, although I might have chosen differently given more information, photos & reviews. I might buy from this company again but I would look elsewhere first.
24 October 2020
Reply from Sinful Thrills
Could we please ask you to let us know your customer ID, name or email so that we can look into this? I cannot find any reviews that have not either been removed as spam or published so we're concerned that there may be an issue somewhere. Thank you for your assistance <3
Great service very quick delivery and…
Great service very quick delivery and item just as described!
24 October 2020
Reply from Sinful Thrills
Mark, thank you so much for your glowing review of Sinful Thrills and we hope to see you shopping with us again soon! <3
Very sinful place to shop 😁
Very sinful place to shop 😁
Prices and choice of products is good
22 October 2020
Reply from Sinful Thrills
We're definitely 'sinful'! :D
Thank you for voicing your opinion, letting others know how you feel! It makes a real difference for someone who's shopping around and nervous about 'pulling the trigger' on our store <3
Delivered on time as stated :)
23 September 2020
Unprompted review
Cant get a response from them
Ordered on sunday wanted a item for my partner for the Monday as thats what they where offering on the website it cleary stated order within the next 2 hours for delivery on the 7th(next day) i waited and didn't get and notification of dispatch my account still says processing and i have tried calling them tweeting them and contacting on WhatsApp and cant get a reslonse from any. Never ordered from here so very anxious about the order its not letting me cancel it either. Tried asking what police station there break in was reported to got completely ignored makrs me wonder how true that is or what has been taken has severe implacations and breaches data protection. I have given the well over a week to reply
8 September 2020
Unprompted review
Reply from Sinful Thrills
We are sincerely sorry that you've had so much trouble trying to contact us. Our offices we broken into over the weekend. The thieves removed computer equipment, which unfortunately included our telephony server, meaning our telephone and internet access have been offline.
Thankfully our warehouse is located elsewhere and only office equipment was lost but it has meant that all communications have been interrupted since Sunday evening.
If I could ask you please to contact us by email at info@sinfulthrills.co.uk and quote your order ID I will see to it personally that your order is either processed immediately with a 20% discount for your trouble or that your payment is refunded in full.
Again we cannot apologise enough for this Andrew but unfortunately this situation is not one we had any control over :(
Out of This World Customer Service!
Their content is amazing and their Customer Service is Out of This World!
29 August 2020
Unprompted review
Reply from Sinful Thrills
Victoria, thank you so much for voicing your opinion, and in such a positive manner! It makes my day to hear that our customers' experience is so good, and that we're commended in this way <3
Every aspect of the service and the…
Every aspect of the service and the product was fantastic, 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Will definitely be shopping with you again.
14 August 2020
Unprompted review
Reply from Sinful Thrills
Thank you so much for sharing your experience Roland! It's a pleasure to hear that we've provided a 5 star service and we can't wait to see you shop with us again! <3
The way my order was attended to was…
The way my order was attended to was very efficient and I was very satisfied with the outcome
6 August 2020
Unprompted review
Reply from Sinful Thrills
Hi Hector, thank you so much for your kind words and for letting us know how you felt about the product you bought! We;re always excited to know that what our customers receive is putting the smile on their face that they wished for because, after all, we're in the business of doing just that!
Excellent
Excellent, the parcel arrived earlier than expected and the product is great, exactly as decribed and shown on the website. No bad surprises, I recommend!
4 August 2020
Unprompted review
Reply from Sinful Thrills
Hi Anna <3
Thank you so much for sharing your experience with the community - it helps immensely and we really do appreciate you taking the time to do so!
excellent range of products
excellent range of products, fast delivery, satisfied with purchase
1 August 2020
Unprompted review
Reply from Sinful Thrills
Reginald, thank you so much for your kind words! It never ceases to put a smile on my face when a customer takes time out of their day to tell us that our service is 5 star worthy <3
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