Paid for express shipping No order confirmation received Sent them an email, they replied after 4 days asking if I still didn't receive it the email Nothing shipped, they won't respond to additiona... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
never received a confirmation email so can’t track my order or get help from the shop bot, sent three emails and have called multiple times only to receive no email response and the automated answe... See more
They kept me totally up to date with my order. One of the items was out of stock initially so they offered to send it separately or offer a partial or full refund. But it ended up coming in to stock... See more
Company replied
I love the sex toys here I can not wait to get budget enough for my wishlist. 200% submissive to my man is the ultimate and really only 100% effective stress relief...I have lighter toys form Walmart,... See more
Company replied
Company details
About Sinful Thrills
Written by the company
Save up to 75% on your adult shopping!
When you want to shop for erotic toys, Sinful Thrills has all you need for better sex at prices consistently cheaper than other UK stores. Whether male or female, straight or gay and anywhere in between, we have the adult toys and sexy clothing you're looking for.👍
- ✅Price match promise
- ✅5% members discount
Since 2009 we have built a reputation as a trusted and reliable adult products store. Your opinion is always welcome, so if you've bought something from us please consider leaving a review 😘
- ✅All you need for better sex
Become a VIP member of club 'Sin' for FREE and you'll get 5% off every order forever!😈
We have all you need for better sex and are proud to make a fun and fulfilling sex life available to everyone. If you’re looking for a vibrator, a dildo, a fleshlight, a cock ring or sex toys for couples, our huge range of sex toys is guaranteed to satisfy.
- ✅Free delivery & return
- ✅Same day dispatch
When you shop for adult toys online at Sinful Thrills you’ll enjoy free 2-day delivery on orders over £20 - free 1 day over £40! We also offer free returns, 24/7 customer care, and expert advice and your security and discretion are guaranteed 😘
The same 'top brand' adult products as Lovehoney, only cheaper!
As a UK-based sexual well-being superstore, our aim is to provide top-quality intimate products and novelties in the market to customers of all sexual orientations. In the EU adult products market, we found that the majority of suppliers & retailers are providing a similar range of products and brands.
- ✅ 100% secure + totally discreet
- ✅1-year guarantee
Constantly working and researching to obtain the latest branded products from around the world, our aim is to supply them to you, our customers, at the best prices in Europe. For this reason, you may find that our prices fluctuate, as our cost prices change or we find new suppliers at better prices, we recalculate so we're always offering you the best deal!
Contact info
Buckingham Road, MK170RB, Milton Keynes, United Kingdom
- 020 8144 3869
- customercare@sinfulthrills.co.uk
- sinfulthrills.co.uk
3.1
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for express shipping
Paid for express shipping
No order confirmation received
Sent them an email, they replied after 4 days asking if I still didn't receive it the email
Nothing shipped, they won't respond to additional emails
4 February 2024
scamming company
never received a confirmation email so can’t track my order or get help from the shop bot, sent three emails and have called multiple times only to receive no email response and the automated answer was that the number is unavailable.
whatsapp qr code does not work, the phone number isn’t even on whatsapp. pressing the start a chat option for facebook messenger doesn’t open a page at all.
was hopeful because of all the good reviews but it seems this company has now decided they’ll make better business taking peoples money and shutting all lines of communication.
AVOID
1 February 2024
Unprompted review
all is good with this supplier well recommend
i am very very sorry i ordered the same item from a different supplier i have received a refund from you and i thank you very much i cannot apologise for the confusion i will get to the other supplier again i apologies sorry brian
11 January 2024
Reply from Sinful Thrills
Brian many thanks for your review.
We are confused by it however.
On January 21st you ordered an item that was clearly marked as BACKORDER, requesting Next Day delivery. Our backorder product status is just that - a product that is out of stock and awaiting delivery from our supplier. We can't deliver something we don't have. No matter how much you pay for delivery.
You sent a rude email on January 29th:
"my god u r slow"
At this point I personally cancelled your order and refunded your payment, in full.
Today, 5 days later, you post this review.
I'll let visitors work out for themselves what kind of person you must be.
Thanks.
Sinful Thrills
quick & easy
7 October 2023
Ordered product from web
Ordered product from web. States in stock. Got refund as told not in stock. Still in website!
17 February 2023
Poor product and zero customer service
I bought an item which had little effect, complained, then one night it turned on by itself because it is not waterproof even though it is stated it is. I complained again by email, WhatsApp with no reply and no one answers the phone.
12 September 2022
Really great service and competitive…
Really great service and competitive prices. The delivery times were exceptional
3 September 2022
Reply from Sinful Thrills
@zarniwoop thank you so much for taking the time to write this glowing review, and telling the world what shopping with Sinful Thrills feels like! I know this is your second 5 Star review of us - we really hope we'll see another, and another, and... <3
No problems.
13 March 2022
Reply from Sinful Thrills
We sincerely appreciate your positive review - thank you so much!
Great service
4 February 2022
Reply from Sinful Thrills
Sally we sincerely appreciate your positive review - thank you so much!
Reply from Sinful Thrills
We cannot apologise enough that you haven't been able to receive your order.
It appears that DPD attempted delivery multiple times before returning your parcel to us as we have indicated in our email contact with you.
Unfortunately you do need to liase with DPD when they attempt delivery as it's never going to be possible to deliver a parcel with noone home unless you make arrangments to work around this.
Excellent return service
28 January 2022
Reply from Sinful Thrills
Brian, thank you for your kind words, and for letting others know about your experience shopping with sinfulthrills.co.uk!
It does what it says it will do
23 January 2022
Reply from Sinful Thrills
Irene, thank you so much for your kind review! We sincerely appreciate you taking the time to let other know how you feel about your experience shopping with us <3
excellent products
15 January 2022
Reply from Sinful Thrills
Thank you so much for taking the time to share your experience shopping at sinfulthrills.co.uk with everyone. Your review helps grow confidence in our store for others who may be unsure about making a purchase and really helps to build a positive online presence for our company <3
Exceptional Customer Service! and a Luxury Collection of Products.
This was my first time using Sinful Thrills, however I didn't have much of a choice as the item I was after just isn't stocked in the UK anywhere else. Thankfully Sinful Thrills is very dedicated to meet your needs and provide the best possible service. I haven't seen another retailer that back orders items, I'm very glad I found Sinful Thrills!
It was a relatively large first purchase, but thanks to Sinful Thrills customer service (Gianpiero), I felt very assured in making it. I had quite a few inquiries, but ST's Gianpiero was extremely helpful, patient and understanding. The customer service is lightning fast. I was contacting them by email, but I imagine it's much faster using the live chat.
Not only does Sinful Thrills offer 5% off all orders, they also give you 10% off your first purchase! and my order also arrived early. It was expected on a weekday on free delivery, but arrived the very next day, which was a weekend! The dispatch from the warehouse to DPD was almost instant. Just an incredible service!
I just want to give a final thank you to Sinful Thrills and their wonderful customer service team (Gianpiero) for providing such a comfortable and assured purchase. I really felt confident making my purchase.
Thank you very much! I will definitely be coming back!
11 December 2021
Unprompted review
Reply from Sinful Thrills
DQ we're so sorry that you didn't receive a personal reply to this glowing review! I'm really not sure how we could have missed it, given the time and effort you clearly applied to it.
We sincerely appreciate your description of the experience you had shopping with sinfulthrills.co.uk.
Our 'back-order' facility I'm sorry to have to say, has been put on hold for the time being because of complaints made by several customers, who didn't understand that 'back-order' items are not available for immediate dispatch. One customer expected his item to arrive next day, and when it didn't, raised a PayPal dispute, stating that his order was never shipped.
We cannot risk losing our payment processing facilities and for this reason, we sadly no longer offer 'back-order' facilities on our store, unless specifically requested.
Order never sent and customer service…
Order never sent and customer service unreachable
8 November 2021
Reply from Sinful Thrills
Hi Joseph,
We are sincerely sorry to hear that your experiece shopping with Sinful Thrills has been anything less than perfect. I looked up your order and see that the item purchased on 25th October was on back-order. This means that the item is not currently in stock, but has been ordered from it's supplier, and as soon as we recieve fresh stock your order is immediately fulfulled. This is indicated both on the product page itself, and in your shopping cart, allowing you to make a choice as to whether or not to proceed with the order.
I have checked our email reports and call logs and can find no contact from either the email address or contact telephone numbers provided during checkout. Can I please ask you to contact myself directly at gp@sinfulthrills.co.uk, in order that we may investigate why you were unable to make contact with our support team?
We take customer support very seriously and I would like to find out what went wrong here in order that we may take action to ensure this doesn't happen again.
Your order is still awaiting supply of the item you purchased from our supplier. Would you like us to cancel your order and refund your payment? If so then I can perform that action for you immediately.
Again, we cannot apologise enough that something appears to have gone wrong here and would welcome the opportunity to resolve this situation to your satisfaction.
Thanks and warm regards,
Sinful Thrills
Quality product & dispatch
Product as described, good quality, updated regarding dispatch, arrived quickly the following day as promised.
8 September 2021
Reply from Sinful Thrills
David, thank you so much for taking the time to inform others of your shopping experience with Sinful Thrills! Every review helps prospective shoppers make a descision to shop with us and we welcome each and every one. We'd be happy to send you a discount code by way of a thank you - please contact us at sales@sinfulthrills.co.uk, quoting your order id. <3
Reply from Sinful Thrills
We truly appreciate you taking the time to tell others how you feel about your experience shopping with Sinful Thrills! We'd love to send you a discount voucher as a 'thank you' if you are interested? Simply email us at tp@sinfulthrills.co.uk, tell us your order ID, state that you left us a review here on TrustPilot, and we'll provide a code that you can use to discount everything in your basket whenever you feel like it <3
Reply from Sinful Thrills
Billy, thank you so much for the kind words! We hope to see you again real soon <3
Reply from Sinful Thrills
Leo thank you so much for the kind words! Please contact us at customercare@sinfulthrills.co.uk because we'd love to give you a discount code for you to use when you next shop with us <3
Excellent service and super products
Excellent service and super products - exactly as per the descriptions and great quality. Would recommend and will be buying again.
3 April 2021
Reply from Sinful Thrills
Thank you for your kind words Robert! Reviews like yours are becoming so important for potential customers who have never heard of Sinful Thrills <3
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.