Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more
Company replied
I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more
Company replied
Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3K reviews
Asks customers to review
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No follow-up
I have not yet had any follow-up from the solicitor assigned to my case. I contacted her after a week and received a response saying that she had had IT issues and that this was the reason she had not produced a Claim Letter.
Simpson Millar responded:
"We can see that your solicitor has since been in touch on 10th October and provided an update with a response deadline before Friday."
They failed to acknowledge that I had been in touch with the solicitor since 10th October asking for the Claim Letter to be sent today. This firm seems to be saying that to wait another week is reasonable when the alleged outage occurred last week. What are other people's experiences of this organisation?
10 October 2025
Unprompted review
Reply from Simpson Millar
Thank you for sharing your feedback. We’re sorry to hear about the delay and completely understand how frustrating that must have been. We can only apologise for the IT outage that affected communication at the time.
We can see that your solicitor has since been in touch on 10th October and provided an update with a response deadline before Friday. We trust this has now resolved the issue, but if you have any further concerns, please don’t hesitate to contact us at reviews@simpsonmillar.co.uk so we can look into it for you.
All the best,
The Simpson Millar Team
It was a honour doing business with…
It was a honour doing business with them efficient reliable No
8 October 2025
Reply from Simpson Millar
Thank you for your 5-star review and for your kind words. We’re really pleased to hear that you found our service efficient and reliable, and that your experience with us was a positive one.
If you ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Very pleased with the actions taken by…
Very pleased with the actions taken by Simpson Millar
I had very little to do, I give them a timeline which I had already developed, but other than that -nothing to do. Mrs Reid (nee Emsley) Congratulations - has always been very pleasant and Helpful , keeping in touch and ensuring I was up to date with all the actions.
7 October 2025
Reply from Simpson Millar
Thank you for your kind review. We’re so pleased to hear that you were happy with the way your case was handled and that Georgina kept you well informed throughout. It’s great to know the process felt straightforward and that you felt supported at every stage.
If you ever need legal assistance again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Miller provided an exceptional service
What made our experience great was the regular updates, that were simply put and made easy to understand. Shazia was easily contactable and swift to respond to queries about our case. Simpson Miller provided substantial guidance and had the staying power to handle our case.
6 October 2025
Unprompted review
Reply from Simpson Millar
Thank you for your lovely review. We’re so pleased to hear that you found our service clear, supportive, and consistent throughout your case. It’s great to know that Shazia’s communication and dedication helped make the process easier to understand and that you felt well guided from start to finish.
If you ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I found the company helpful
I found the company helpful. They are polite and knowledgeable.
24 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We’re really glad to hear that you’ve found our team helpful, polite, and knowledgeable so far. It’s great to know your experience has been positive at this early stage.
Wishing you all the best,
The Simpson Millar Team
My solicitor was wonderful with…
My solicitor was wonderful with advising me and putting my mind at ease so we could reach the best possible outcome.
29 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for your kind review. We’re so pleased to hear that your solicitor was able to support you and help put your mind at ease throughout your case. It’s great to know you felt reassured and achieved a positive outcome.
If you ever need legal assistance again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Honestly an amazing experience with…
Honestly an amazing experience with Shazia Ahmed. She ensured everything was made very clear to me about processes and explained the next process soo I am informed. I found the regular calls was particularly useful to me as well as how she explained everything to me in depth. Everything she did was very very professional and a company that you can definitely trust. Shazia Ahmed made the processes very easy and communication was spot on. She was very kind and understanding as sometimes she’d help me understand things in simple terms soo I understood. Thank you soo much to Shazia Ahmed I will definitely recommend her to family and friends as well as the company.
26 September 2025
Unprompted review
Reply from Simpson Millar
We’re so pleased to read your generous feedback and to know how much of a difference Shazia’s support made to your experience. It’s wonderful to hear that she kept you fully informed at every stage, explained the process clearly, and took the time to make sure everything was easy to understand. We know how important regular communication and clear guidance can be during a legal matter, so we’re glad this gave you the reassurance and confidence you needed throughout.
Your comments about Shazia’s professionalism, kindness, and the trust you placed in her mean a great deal, and we’ll be sure to share them with her. It’s always our aim to make what can feel like a daunting process as straightforward and supportive as possible, and we’re delighted this was your experience.
If you or your family ever need legal assistance in the future, please don’t hesitate to get in touch with us.
Wishing you all the very best,
The Simpson Millar Team
I am very impressed with Natalie my
I am very impressed with Natalie Swansea because she’s gone and done a job that’s really impressed me and helped me through this journey I knew ever she represents in the future they will be very very lucky to have her as a solicitor so I would always thank Natalie for the thing she has done for me
PS, if I added score Natalie, it’ll be 100 out of 100
25 September 2025
Unprompted review
Reply from Simpson Millar
We’re delighted to read your kind words and to know how much Nathalie’s support has meant to you. It’s wonderful to hear that she made such a positive difference to your experience and guided you so well through your journey. Your feedback will mean a great deal to her.
If you ever need legal assistance again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
My Solicitor Charlotte 1907983 has been…
My Solicitor Charlotte 1907983 has been so helpful through the whole process which is long. She dealt with my questions with much knowledge and sensitivity. I found the process quite stressful at times. I’d had the accident and then I was very ill. She was supportive throughout and made this very difficult time easier for me. Knowing that she was dealing with the case and explaining the process which took away some of my anxiety. I feel she went above and beyond. She also always either answered the phone when I called or called me back the next day. I never had a problem getting hold of her. She was very patient and guided me through it all.
18 September 2025
Reply from Simpson Millar
Thank you for sharing your experience with us. It’s wonderful to hear how well Charlotte supported you throughout your case. From what you’ve described, her knowledge, patience and sensitivity helped to ease what was clearly a very stressful and difficult time for you, and we’re glad she was able to take some of that burden from your shoulders.
We’re especially pleased to know that her clear explanations and responsiveness gave you reassurance and made the process feel more manageable. Your kind words about her going above and beyond will mean a lot, and we’ll be sure to share them with her.
If you ever need our help again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Excellent Support from Charlotte Rankin
I have been dealing with Charlotte for just over six and a half years regarding a personal injury claim after my son was attacked by a dog. Throughout the whole process, Charlotte has been professional, supportive, and patient.
She regularly followed up with phone calls to ensure I understood the legal jargon and my options clearly. Charlotte remained fully transparent at every stage and always kept my son’s best interests at the forefront.
Although the settlement took a long time to reach, I am truly grateful for her dedication, guidance, and support over the years. Thanks to her help, we can now fully put this behind us and move on as a family.
22 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for leaving such a thoughtful review. We’re so pleased to hear how well Charlotte supported you over the course of your son’s claim. From what you’ve shared, it’s clear that her professionalism, patience, and regular communication helped you to understand each stage of the process and feel reassured that your son’s best interests were always the priority.
We understand how difficult it can be when a case takes a long time to resolve, and we’re glad Charlotte’s dedication and guidance meant you felt supported throughout. It’s wonderful to know that the settlement has now brought the closure you and your family needed to move forward.
We’ll make sure your kind words are shared with Charlotte, and if you ever need legal assistance in the future, please don’t hesitate to contact us.
Wishing you and your family all the best,
The Simpson Millar Team
Excellent service throughout.
Last year was undoubtedly the worse year of mine & my sisters life Our dad was diagnosed with mesothelioma and was given months to live, he sadly passed away 27th November. We obviously had to get everything in order finances ect and on a recommendation we decided on Simpson Miller solicitors. We liased with Anthony Waddington he was very professional efficient, and helped us through everything at such a difficult time. A massive thank you for the support I would highly recommend him.
31 July 2025
Unprompted review
Reply from Simpson Millar
We’re so sorry to hear about the loss of your dad and can only imagine how difficult this time has been for you and your family. We’re glad that Anthony was able to support you with such professionalism and care, and that his guidance helped to ease some of the pressure during such a painful period. Your kind words mean a great deal and we’ll be sure to share them with him.
If you ever need any further legal support in the future, please don’t hesitate to get in touch.
Wishing you and your family all the best,
The Simpson Millar Team
Very approachable professional company.
Extremely polite an efficient approved my inquiry super fast making my experience stress free.
22 September 2025
Unprompted review
Reply from Simpson Millar
We really appreciate you sharing your feedback. It’s great to hear that you found the team approachable, professional and efficient, and that the process has felt straightforward and stress free so far.
Wishing you all the best as things progress,
The Simpson Millar Team
We recommend Anthony waddington.
Our dad sadly got diagnosed with mesothelioma and we were advised to get a solicitor. We chose Simpson Millar and so glad we did. I would like to say a big thank you to Anthony waddington in industrial disease department for handling our case with great professionalism and care. He was quick to answer all our many questions and was kind and patient and full of knowledge about the illness which we knew very little about. He helped us through a very sad time in our lives and made the legal side of it easier to deal with. We were very pleased with the outcome and our late father would of been too. Thanks again Anthony.
19 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such heartfelt feedback. We’re truly sorry to hear about the loss of your father and can only imagine how difficult this time has been for your family. It means a great deal to know that Anthony’s professionalism, care and knowledge provided both guidance and reassurance during such a sad and challenging period. We will be sure to pass your kind words on to him.
If you or your family ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you and your family all the very best,
The Simpson Millar Team
Asif Razaq
Asif Razaq was the best part of the whole experience. Lucky to have him x
17 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for your lovely review and the 5 stars. We’re so pleased to hear that Asif’s support made such a positive difference to your experience. Your kind words will mean a great deal to him.
If you ever need our help with another legal matter in the future, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
The best solicitors I’ve ever had the…
The best solicitors I’ve ever had the experience to use from start to finish and my particular case went on for a number of years always well Informed and kept up to date as the case is progressing and they got me the desired result at the end of it after working very hard for me you’ll not find a better firm I had the pleasure to have Jacob Shaw & Keir Metcalfe on my particular case who are absolutely outstanding from their abuse department welldone and hopefully you can help me with my future case
17 September 2025
Unprompted review
Reply from Simpson Millar
Thank you so much for sharing your experience and for your 5-star review. We are so pleased to hear that you felt supported and well informed throughout what was clearly a difficult process, and that our team were able to secure the result you were hoping for.
It’s wonderful to know that Jacob and Keir’s hard work and dedication made such a difference to your case. Feedback like this means a great deal to us, and we’ll make sure your kind words are shared with them.
If you need any help with your future case or with any other legal matter, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Reply to Simpson Millar's response
Thank you for taking the time to reply, but I disagree with your review. While there was disrepair on behalf of Aster Housing Association, the neglect, damp and infestation lead to the tenant suffering personal injury, chest infection and PTSD which I consider to abuse, not just a case of housing disrepair as you have explained!
------------------
I stayed on the line for over 40 minutes yesterday while being asked questions, many of which I had already written out on Simpson Millar ‘request a call back enquiry form’. An appropriate expert called me at 6pm last night and within two minutes we had established that my client is NOT a potential Simpson Millar client.
Your expert stated that they only consider clients that have been ‘sexually abused’ or ‘physically abused’. Apparently an vulnerable individual who was left in a home for over 3 years with mould, damp, infestation of bugs, lack of heating, leading to severe PTSD and chest infections by a landlord/housing association is NOT considered physical abuse when the ‘perpetrator’ knew what they were doing.
I guess that my understandings of abuse differ. Perpetrator - a person who carries out a harmful, illegal, or immoral act - the perpetrators of this horrific crime must be brought to justice.
15 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you had when reaching out to us on behalf of a third party and we appreciate the sensitivity of the concerns which you raised on their behalf.
We want to reassure you that your calls were listened to with care and that our team did their best to establish whether this was something we could assist with. Due to the nature of the claim you wished us to consider this could have fallen into one of a number of areas which we may deal with and we needed to obtain more information to ensure you were directed appropriately. After carefully reviewing the circumstances described, we concluded that the issues raised relate to a potential housing disrepair claim, which unfortunately does not fall within the expertise of our Abuse or Public Law & Human Rights teams.
We recognise that this will have been disappointing to hear, particularly given the serious impact the situation has had, and we are sorry that this was not made clearer at an earlier stage in the process. Please be assured that your enquiry was taken seriously, and the decision not to proceed was not a reflection on the importance of what you and your client have been through, but rather on whether it fits the expertise which our teams have to offer and the specific legal criteria of cases we are able to take on.
If you would like to explore other legal options, you may wish to seek advice from a solicitor who specialises in housing disrepair claims, as they will be best placed to support your client.
We do wish you and your client all the best moving forward, and we are sorry that we were not able to assist on this occasion.
Wishing you all the best,
The Simpson Millar Team
I highly recommend this team
The openness and honest advice is what I valued most.
I started with Georgia Wake and then was transferred to Yasmin Dacas and both did a through job. I was kept fully informed of the progress of my case and when it came to the court day I was fully prepared and fully briefed.
Yasmin responded to emails on a weekend, which was unexpected but welcome.
I cannot fully express how grateful I am for the service that was provided throughout
11 September 2025
Unprompted review
Reply from Simpson Millar
Thank you for your kind review and recommendation. We are so pleased to hear that both Georgia Wake and Yasmin Dacas supported you so thoroughly and kept you well informed throughout your case. Preparing for court can feel daunting, so it’s great to know you felt fully briefed and ready on the day.
Your appreciation of Yasmin’s dedication, even outside of normal hours, highlights the commitment our team strives to show, and your feedback will mean a lot to both her and Georgia.
If you ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Amazing Solicitor who really cares about her clients
I first spoke to Simpson Millar around 4 years ago regarding a possible claim for damages regarding Botox and Fillers to my face. The solicitor who was dealing with my case left the firm and therefore I was transferred to another solicitor. It’s very easy if you have the same solicitor from beginning to end as they understand your case as well as you do so to take over a case it’s very difficult for the new solicitor, and as a client you are concerned about the transfer of your case
The solicitor who I was transferred to was Rachel Lindsay, I needn’t have been concerned at all.
Rachel is extremely knowledgeable in clinical negligence and right from the outset explained to me her considerable experience and even experience in exactly my type of case
I immediately felt re-assured and extremely “safe” in her hands
In literally only 12 weeks she has fully understood my case literally to the letter, whenever I have spoken to her she has always been polite helpful and took time and patience to explain all steps of what she was doing for me, I never felt rushed or that I didn’t understand anything, quite simply she’s brilliant
As I say only 12 weeks, in this short period of time she has been totally up to speed and efficient and has literally negotiated a very satisfactory conclusion for myself. She has kept me up to date with everything as it has happened!
I am so grateful to Rachel, as she understood how stressed I have been about my case, she realised that I desperately needed closure in order for me to recover and start on the road to rebuilding my life.
I would absolutely recommend Rachel Lindsay and Simpson Millar as excellent solicitors who do genuinely care about their clients. You do not feel like just another statistic you feel understood and cared about.
To Rachel though the biggest thank you! I can say both myself and my husband are truly delighted with what she has achieved.
I would further say if you ever need a fantastic solicitor Rachel Lindsay is your girl! A bit like the Wonder Woman of solicitors but without the cape!
⭐️⭐️⭐️⭐️⭐️
9 September 2025
Unprompted review
Reply from Simpson Millar
Thank you so much for sharing your detailed feedback and for the 5 stars. It is wonderful to hear how reassured you felt after Rachel Lindsay took over your case, and that her expertise and commitment gave you the confidence and clarity you needed. We know how important it is to feel understood and supported, especially when a case has already been through a transition, so we are delighted that Rachel was able to provide that reassurance and secure a positive resolution for you in such a short space of time.
Your kind words about the care, patience, and dedication you received will mean a great deal to Rachel, and we’ll be sure she sees them.
If you ever need legal support in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Great service always letting me know…
Great service always letting me know what is happening
8 August 2025
Unprompted review
Reply from Simpson Millar
It’s great to hear you’ve felt well informed so far. We appreciate you taking the time to share your feedback at this early stage and we’ll continue to keep you updated as your claim progresses.
Wishing you all the best,
The Simpson Millar Team
Thank you so much for your help
Thank you so much for your help
l had good experience with simpson Miller and very helpful they helped me with my case
l will 💯 recommend to everyone to simpson Miller to receive good experience
Thank you
4 September 2025
Unprompted review
Reply from Simpson Millar
It’s wonderful to hear that you had such a positive experience and found our team so helpful with your case. Knowing you would recommend us means a great deal, and we really appreciate you sharing that.
If you ever need assistance with another legal matter in the future, please don’t hesitate to reach out.
Wishing you all the best,
The Simpson Millar Team
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