Simpson Millar  Reviews 

3,125
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive nature, and clear communication, making them feel well-informed and at ease throughout their cases. Many highlight the exceptional customer service, noting that employees are knowledgeable, efficient, and genuinely caring, often going above and beyond to secure positive outcomes. The service provided is frequently described as excellent, with people appreciating the clear explanations, prompt responses, and the overall ease of navigating complex legal processes. However, some customers also noted issues with claims being passed between multiple handlers, leading to delays and a lack of consistent updates. A few other people also felt that response times were slow, with some experiencing difficulties getting their questions answered or receiving promised callbacks, resulting in frustration and a feeling of being uninformed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt responses, clear... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting positive... See more

Response time

Customers generally report positive experiences with response times, noting prompt communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more

Company replied

Rated 5 out of 5 stars

I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more

Company replied

Rated 5 out of 5 stars

I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more

Company replied

Rated 5 out of 5 stars

Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer
  3. Legal Services
  4. Personal Injury Attorney

Written by the company

We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,125)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply Excellent.

Obviously I will not go into details of my case but Nathalie from Simpson Millar has been by my side throughout what have been a very difficult few years. Her knowledge, advice and moreover tenacity to not just get closure on this matter for me, but get the right outcome has been way beyond expectations and previous experiences with other providers. Nathalie has been in constant contact with me with updates and reassurance, she has been professional, and despite having mountains to climb she has been efficient and determined. I cannot thank Nathalie and indeed Simpson Millar enough for fighting for justice for me and obtaining a very good result. I cannot recommend them highly enough. Thanks so much.

14 November 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for sharing your experience. We’re truly pleased to hear how well Nathalie supported you throughout such a difficult few years. Her dedication, knowledge, and determination are qualities we’re incredibly proud of, and it’s wonderful to know they made such a difference for you.

We’re glad she was able to keep you informed, reassure you, and work tirelessly to achieve the right outcome. Thank you for your kind words and for recommending us so highly. We really appreciate your trust in Nathalie and Simpson Millar.

Rated 5 out of 5 stars

“Exceptional Service and Support from Simpson Millar”

I recently had the pleasure of working with Simpson Millar Solicitors, and I cannot recommend them highly enough. From the very beginning, their team demonstrated exceptional professionalism, competence, and genuine care for my situation.
“A big thank you to Yasmin Dacas and the whole team. Yasmin was very helpful, professional and always kept me updated. I really appreciate all the support and the excellent service I received.”

29 September 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for your kind words and wonderful feedback. We’re thrilled to hear that you had such a positive experience with Yasmin and the rest of our team. Providing professional, caring, and supportive service is at the heart of what we do, and it means a lot to know that this made a difference for you.

We’ll be sure to pass your thanks on to Yasmin, she’ll be delighted to hear how much you appreciated her help and communication throughout your case.

Thank you again for recommending us so highly. If you ever need assistance in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Kate McCue

After 5 years of a claim with Simpson Millar, I am happy to say it’s been settled!
After a few changes with solicitors, which at first I wasn’t too happy about - having to go over everything again.
Kate McCue took over my case- straight away when we first spoke you could tell she had really read up on everything that had happened, she was very kind and approachable, I felt a lot happier and at ease.
It was very clear early on that Kate had a lot of knowledge and was great at explaining everything to me.
She was great at keeping me up to date via email but always took the time to speak to me on the phone if and when needed-most of the time from me worrying.
Kate was very professional and knowledgeable but also lighthearted/laugher when needed, which is a great quality to have.
Thank you for being such a great support and helping us come to a settlement!

Thank you to Kate and team

6 November 2025
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Reply from Simpson Millar

Thank you so much for taking the time to share your experience. We’re delighted to hear that your claim has now been settled after what was understandably a long journey. We appreciate your patience throughout the process, especially during solicitor changes, and we’re glad that Kate’s support helped make things smoother for you.

It’s wonderful to hear how reassured you felt once Kate took over your case. Your comments about her professionalism, knowledge, communication, and approachable manner mean a great deal. We’re pleased she was able to keep you informed, put you at ease, and guide you through each step with the care and clarity you needed.

Thank you again for your kind words and for placing your trust in Kate and the team. We wish you all the very best.

Rated 5 out of 5 stars

Louise and her team have dealt with my…

Louise and her team have dealt with my case amazingly, with so much communication all the way throughout, at times I have been really busy and not been able to get details across asap due to holidays etc Louise and her team have been flexible with me. My case has been dealt with very quickly. I couldn't recommend these enough.

8 November 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for your wonderful feedback. We’re delighted to hear that Louise and the team were able to support you throughout your case and provide clear communication along the way. We completely understand that life gets busy, and we’re glad our flexibility helped make the process easier for you. It’s great to know you felt your case was handled quickly and efficiently.

If you ever need anything in the future, we’re here to help.

Rated 5 out of 5 stars

They were very understanding took me…

They were very understanding helpful friendly took me understanding there wing without them i would of struggled amazing company thankyou for all your help! 😀 would recommend to anyone

7 November 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your kind words! We’re happy we could help and support you when you needed it. It means a lot to us that you would recommend our team.

All the best,
The Simpson Millar Team

Rated 5 out of 5 stars

My telephone conversations regarding my…

My telephone conversations regarding my medical negligence case with Mariam and today with Joli Prifti
have been very helpful. They have listened to my concerns in a friendly and professional manner. Also they have explained how the fees will be covered, with a no win no fee arrangement.

7 November 2025
Unprompted review
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Reply from Simpson Millar

Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve had a positive experience so far and that our team have been friendly, professional, and clear in explaining the process.

Wishing you all the best as your medical negligence case progresses,
The Simpson Millar Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service

7 November 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your feedback. We’re really pleased to hear that you’ve had a positive experience with our customer service so far.

Wishing you all the best as your case progresses,
The Simpson Millar Team

Rated 5 out of 5 stars

Complex Tribunal Appeal

I had the pleasure of working with Yasmin during a complex appeal involving Surrey LA. Throughout the process, Yasmin demonstrated exceptional professionalism, in-depth knowledge of the law, and a tireless commitment to achieving the best outcome for her client, a young woman with complex needs.

Her strategic approach and attention to detail were instrumental in securing the LA’s concession and agreement to our proposed amendments at the CMH — a fantastic result given the difficulties we had encountered earlier in the case.

Yasmin combines sharp legal insight with genuine empathy and clear communication, ensuring that her client feel fully supported and confident throughout what can be a challenging and daunting process. I would highly recommend her to anyone seeking expert guidance and dedicated representation in appeals.

30 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Yasmin’s expertise and commitment were instrumental in securing such a positive outcome in what sounds like a very complex tribunal appeal. Your feedback reflects exactly the level of care and professionalism we strive to provide - combining strong legal knowledge with empathy, clear communication, and a genuine focus on achieving the best possible result for every client.

It’s excellent to know that Yasmin’s strategic approach and support throughout the process helped you and the young person feel confident and reassured. We truly appreciate your recommendation and will make sure your kind words are shared with Yasmin and the wider team.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Very professional and helpful while in…

Very professional and helpful while in middle sorting my claims out well recommended

27 July 2025
Unprompted review
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Reply from Simpson Millar

Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve found our team professional and helpful so far, and we appreciate your recommendation.

Wishing you all the best as your claim progresses,
The Simpson Millar Team

Rated 5 out of 5 stars

They are a very professional team

They are a very professional team — they listened to me patiently and carefully, and showed kindness and understanding about my health condition. I really hope for a good outcome. However, after our last conversation and the email I received for signing, I haven’t had any updates about the current stage of my case.

23 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your feedback and for sharing your experience so far. We’re really pleased to hear that you’ve felt listened to and supported by our team, and we completely understand how important regular updates are.

We’ve passed your comments on to your case handler, who will review your file and be in touch with an update as soon as they can.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Outstanding Service and Support

I cannot thank Shazia Ahmed and the team at Simpson Millar enough for their exceptional work in handling my case.

From the very beginning, Shazia was professional, compassionate, and incredibly supportive. Shazia kept me informed at every stage, explained everything clearly, and always made time to answer my questions. Her attention to detail and dedication truly made a difference — she fought for the best possible outcome and ultimately achieved a fantastic settlement. What stood out most was how genuinely she cared about my situation and made me feel supported throughout the entire process.

I would highly recommend Shazia Ahmed to anyone looking for a reliable, knowledgeable, and caring solicitor. Thank you again for everything!

16 September 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear how well Shazia supported you throughout your case and that her professionalism, compassion, and dedication made such a positive difference to your experience.

It’s wonderful to know that she kept you fully informed, guided you with care, and helped you reach such a successful outcome. Shazia takes great pride in providing the best possible service to her clients, and your kind words truly reflect the effort she puts into every case.

We’re so grateful for your recommendation and for the trust you placed in Simpson Millar. Should you ever need legal support in the future, please don’t hesitate to get in touch.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Exceptional professional conduct .. care & support

From Gillian Sue Anstruther.. Thank you for all the care.. support & professional conduct throughout my claim.. Georgina ( nee Emsley) now Reid has been exceptional all the way through it.. She's truly an asset to the company & I have already recommended her to a friend.. Thank you Georgina again for everything.. I wish you every happiness & prosperity in everything you do in the future.. Thank you just isn't enough for all you've done..

29 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you so much for your heartfelt review and for taking the time to share your experience. We’re so pleased to hear that Georgina provided you with such exceptional care, support, and professionalism throughout your claim. It means a great deal to know that she made such a positive difference during what can often be a very difficult process.

Your kind words and recommendation truly mean a lot to both Georgina and everyone at Simpson Millar. We’re proud to have her on our team and delighted that her dedication and compassion left such a lasting impression.

Thank you again for placing your trust in us. If you ever need legal support in the future, please don’t hesitate to get in touch.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Fantastic work provided by Simpson…

Fantastic work provided by Simpson millar, my partner had an horrific accident which resulted in an amputation. Simpson millar dealt with everything for us! Fantastic service, amazing people and amazing customer service

17 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your 5-star review and for sharing your experience. We’re so pleased to hear that our team provided the support and service you needed during such a life-changing time for your partner. It means a lot to know that you felt looked after throughout the process.

We truly appreciate your kind words and the trust you placed in Simpson Millar to handle your case. If you ever need our help again in the future, please don’t hesitate to get in touch.

Wishing you and your partner all the very best,
The Simpson Millar Team

Rated 5 out of 5 stars

Review for Amy Baker and Simpson millar solicitors

Review for Amy Baker and Kate

I had an excellent experience working with Amy Baker and Simpson millar solicitors Amy Baker proved to be a brilliant solicitor, showcasing exceptional expertise and dedication. Amy managed my case with outstanding professionalism, answering all my questions thoroughly and ensuring I felt supported throughout the process. Thanks to their combined efforts, I achieved the right results in the end. I highly recommend their services to anyone seeking expert legal assistance.

24 October 2025
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Reply from Simpson Millar

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re really pleased to hear about your positive experience with Amy, Kate, and the wider team at Simpson Millar. It’s wonderful to know that Amy’s professionalism, expertise, and dedication made you feel supported and informed throughout what can often be a complex process.

We’re also delighted that, with Amy's efforts, you achieved the right result in your case. Feedback like yours truly means a lot to us, as it reflects the care and commitment we strive to provide for every client.

We’re grateful for your recommendation and for the trust you placed in us. If you ever need any further legal support in the future, please don’t hesitate to reach out.

Wishing you all the very best,
The Simpson Millar Team

Rated 5 out of 5 stars

Kirsty was brilliant

Kirsty was brilliant. Put my mind at ease. Very helpful and professional A++++

26 October 2025
Unprompted review
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Reply from Simpson Millar

We’re so pleased to hear that Kirsty was able to put your mind at ease and provide such helpful, professional support throughout your case. Your positive feedback means a great deal, and we’ll be sure to share your kind words with her.

Thank you for taking the time to leave a review. If you ever need our assistance again in the future, please don’t hesitate to get in touch.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

I broke my arm due to terrible pot…

I broke my arm due to terrible pot holes. And being self employed I couldn't work or get any money. This company got me a great pay out. I can't recommend enough. Thank you so much to amy🙏🏼

21 October 2025
Unprompted review
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Reply from Simpson Millar

We’re really pleased to hear about the successful outcome of your claim and that Amy was able to help you secure the compensation you deserved after such a difficult experience. It’s great to know her support made a difference while you recovered and got back on your feet.

Thank you for your kind words and recommendation. If you ever need legal advice again in the future, please don’t hesitate to get in touch.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

My solicitor was shazia Ahmed at…

My solicitor was shazia Ahmed at Simpson millar . Dear shazia Ahmed I am writing to show my gratitude for your legal expertise and support since taking over my personal injury claim. Your dedication and commitment to gaining a favourable outcome that you have achieved . Your professionalism, attention to detail and compassion you showed to me since you took over my claim has been truly commendable. I am grateful for your guidance and representation in securing a positive resolution for me. I want to express my appreciation for your hard work and exceptional level of service you delivered. Once again I am thankful for all your efforts for making a difference in the outcome of my case.
Warm regards
Mrs hale
Case reference 1886630

19 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your 5-star review and for sharing your experience. We’re so pleased to hear that Shazia provided you with exceptional service, advice, and compassion throughout such a difficult time. It’s wonderful to know her guidance and hard work helped you reach a positive resolution to your claim.

We truly appreciate your kind words and the trust you placed in Simpson Millar. If you ever need our support again in the future, please don't hesitate to get in touch.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

The company is absolutely outstanding

The company is absolutely outstanding. This isnt the first time i have used these. Professional efficient, supportive, understanding and have given my dad the best advice possible. I would highly recommend this company to whoever needed it. Thank you simpson and miller and especially Sarah-jayne x

14 October 2025
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Reply from Simpson Millar

We’re so grateful for your wonderful 5-star review and for choosing Simpson Millar again. It’s great to hear that Sarah-Jayne and the team provided professional, supportive, and understanding guidance, and that your dad received the advice he needed.

Your recommendation means a great deal to us. Should you ever need any legal assistance in the future, please reach out - we’ll be happy to help where we can.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Highly experienced team (especially…

Highly experienced team (especially Simon) who was helpful and understanding, offered excellent service and advice. Would highly recommend to people for Clinical & Medical Negligence.

13 October 2025
Unprompted review
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Reply from Simpson Millar

Thank you for your 5-star review and recommendation. We’re really pleased to hear that Simon and the team provided you with helpful, understanding, and knowledgeable support throughout your case. It’s great to know their experience and advice made a positive difference to your outcome.

We truly appreciate your feedback and are grateful you chose Simpson Millar to handle your medical negligence claim. If you ever need legal assistance again in the future, we’ll be happy to help.

Wishing you all the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Simpson Millar have been absolutely…

Simpson Millar have been absolutely wonderful in assisting me with my legal matter, more than that, extremely empathetic to my experience resulting in me needing to require legal assistance. Thank you very much

28 July 2025
Unprompted review
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Reply from Simpson Millar

Thank you for sharing your feedback. We’re really glad to hear that you’ve had a positive experience so far and that our team has supported you with empathy and care. We’ll continue to do everything we can to assist you as your case progresses.

Wishing you all the best,
The Simpson Millar Team

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