Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
30m² Ordered. Ordering was simple with good communications and delivery was prompt. Our carpet fitter was very impressed with the quality of this underlay, now fitted it feels very comfortable u... See more
Ordered 3 rolls of underlay, was given 5% discount via email after leaving my order in my basket over night. Order dispatched quickly and although my order came in 2 separate deliveries they both arri... See more
Company details
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
334 reviews
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Hasn’t replied to negative reviews
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Reply from Simply Underlay
Thank you for your review. Two things we pride ourselves on, so this is nice to read.
Very good underlay very dense material…
Very good underlay very dense material only downside very heavy to lay
Only just fitted but also seems to be better at insulating and the rooms seem warmer
6 January 2025
Reply from Simply Underlay
Thank you for your review. Yes, the better quality, denser underlays can be very heavy, but once installed they will last for many, many years.
Hassle free underlay purchase
Hassle free underlay purchase. Competitive prices and fast delivery. 🏅
28 January 2025
Reply from Simply Underlay
Thank you for your review. You just summed up everything we stand for.
Reply from Simply Underlay
Thank you for your review. We pride ourselves on offering the best value for money products on the market so this is nice to read.
Tredaire dreamwalk
Really helpful when made a change to my online order.
Quick delivery...only took 2 days. Will definitely use again.
13 January 2025
Reply from Simply Underlay
Thank you for your review. We're glad we could help.
Good communication
Good communication, order delivered within timescale,would buy from this supplier again.
8 January 2025
Reply from Simply Underlay
Thank you for your review and we look forward to serving you again in the future.
Reply from Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Underlay understood
Great advice from Mike, the website was really informative, unbeatable prices and fast delivery, the driver was really lovely and brought the underlay indoors for my mum
3 January 2025
Reply from Simply Underlay
Thank you for your review. We will be sure to pass your comments on to Mike and the delivery company.
Reply from Simply Underlay
Two things that we always want to be associated with. Thank you for your review.
Plushwalk 12mm underlay
Excellent service, quick delivery and great under lay at a good price.
3 December 2024
Reply from Simply Underlay
Than k you for your review. We pride ourselves on our service and quality of product so this is nice to read.
5 Star experience from the start
5 Star experience from the start! Very easy ordering and my order arrived well packaged and 1 day earlier than expected. Each roll was individually wrapped and perfect. The underlay was easy to fit and the quality exceeded our expectations !
I would very highly recommend and will be ordering again in the near future.
29 November 2024
Reply from Simply Underlay
Thank you for your review. We're glad we exceeded our own high customer service expectations and hope to serve you again in the future.
Exceptional
I found the exact underlay that I wanted at a very good price, we had some issues with the delivery company, but Mike at Simply Underlay was outstanding at getting a new roll out to us so it arrived in time to be fitted before Christmas.
Great price, Great advice, and Excellent customer service, thank you Simply Underlay
25 November 2024
Reply from Simply Underlay
Thank you for your review and the patience and understanding shown while we sorted out your delivery issue. We will always strive to put things right when things occasionally go wrong.
Delivery process is just a shambles
Delivery process is just a shambles, waited inn a whole day and no delivery, only partners birthday. Will never use them again
9 December 2024
Unprompted review
Reply from Simply Underlay
Thank you for your feedback and we're sorry you had issues with your delivery.
Unfortunately, although we dispatched your order on time (3rd of December), the courier, DX, was experiencing unprecedented demand on its network due to Black Friday, which led to a handful of orders being delayed at the central hub.
So, while we expected your order to be delivered on Friday 6th, it slipped to Monday, one working day later than expected. We apologise for the inconvenience caused, especially on such an important day, but there was honestly nothing more we could do on this occasion.
Great communication highly recommend!
2 December 2024
Reply from Simply Underlay
Thank you for your review and recommendation.
happy customer
Simple to order on line, good price and excellent delivery service and very happy with the product
28 November 2024
Reply from Simply Underlay
Thank you for the review. We pride ourselves on the quality of our products and making them accessible to all, so this is nice to read.
The experience was made great by the…
The experience was made great by the delivery driver. I’m 68 and although in good health I’m not as strong as I used to be. The delivery driver was doing what should in truth be done by two men. He brought all 10 rolls of underlay into my home. He deserves 12/10
25 November 2024
Reply from Simply Underlay
Thank you for the review. We will be sure to pass on your feedback to the delivery company.
Excellent service
Excellent service
They kindly upgraded my delivery due to scheduling on my part - thank you !!
Carpet fitter impressed with underlay
Haven’t yet used it but will update
Seems great
And the online purchasing and delivery service was brilliant overall
Would recommend
5 November 2024
Reply from Simply Underlay
Thank you for your review and we're glad to hear your fitter approved of the product. We only stock the underlay we would be happy to have installed in our own homes.
I ordered two rolls of underlay which…
I ordered two rolls of underlay which were a fantastic price and quality. There was a slight delay with delivery which was down to the courier with one of the rolls. I contacted customer services and (Mike) replied, he rectified the issue immediately so a special thanks to him.
11 November 2024
Unprompted review
Reply from Simply Underlay
Thank you for your review and for being patient while we sorted out the courier issue. We hope to serve you again.
Delivered when stated.
Delivered when stated.
Easy to deal with.
Just what it says on the tin.
Have ordered before, returning customer.
30 October 2024
Reply from Simply Underlay
That you for your review and repeat custom, we really appreciate it.
Easy, fast and straightforward
Super delivery and everything looks as it should. Good price for what I needed, will use again for sure.
14 October 2024
Reply from Simply Underlay
Thank you for your order and review. We look forward to serving you again in the future.
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