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Simply Underlay Reviews 314

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TrustScore 4.5 out of 5

4.7

Carpet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the underlay and other items. Many reviewers found the prices to be very competitive, often among the best available online, and appreciated the prompt and efficient delivery service. The ordering process is frequently described as simple and straightforward, with good communication throughout. However, some customers also noted issues with the delivery experience, such as long delivery time slots, drivers who did not ring the doorbell, or items being left exposed to the elements. A few people also experienced delays in receiving their orders, with some deliveries taking longer than expected or requiring self-collection.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting rapid delivery, with many... See more

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers highlight that the prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more

Rated 5 out of 5 stars

Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... See more

Company replied

Rated 5 out of 5 stars

Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more

Company details

  1. Carpet Store

Written by the company

UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A carefully curated selection of…

A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website.

Efficient communication, rapid delivery and good packaging.

The Simply Underlay brushed pale brass door strips look perfect with our pure wool Berber carpet and they are a huge improvement on the standard option provided by our carpet supplier. Our excellent carpet fitter was impressed!

13 April 2026
Rated 5 out of 5 stars

Brilliant service and would highly…

Brilliant service and would highly recommend.

Easy website to navigate and order from. Fast email communication and updates for delivery. Our underlay came very quickly arrived a day before the advised timeframe.

My wife said the delivery man was also very good and polite.

Thank you Simply Underlay Team.

Clayton

25 March 2026
Rated 5 out of 5 stars

Very helpful, prompt and polite.

I found this company sold the underlay I needed at a resonable price and very good postage, I worked out I needed 5 rolls but found when the job was done I had a roll over, I contacted to see if I could return one, the answer was, no problem, from the beginning this company has been very helpful, super quick email replies and very polite, I can very much recommend them.

20 February 2026
Unprompted review

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