SimplyMeds Online Reviews 

28,976
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,975 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process and highly efficient service, from consultation to dispatch. Many people appreciate the fast, reliable delivery, with products arriving quickly and on time. Reviewers also highlight product quality, effectiveness, and competitive pricing. However, some customers also noted occasional issues with order accuracy, such as receiving incorrect medication or dosages. Others reported packages arriving damaged or not being delivered as expected, indicating some inconsistencies in fulfillment.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often describing it as amazing, efficient, and second to... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Product

Clients share positive opinions on product, often highlighting the ease of finding items, simple... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting good, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of order and speed of delivery. A friend also wanted this product but has been scammed before by so called 'online pharmacies', so I immediately sent her here. Fabulous service and I might well... See more

Rated 5 out of 5 stars

After suffering with an ongoing ear infection/swimmers for what seemed like forever and not being able to see a doctor I checked Simply Meds. I found what I needed at a great price and it was delivere... See more

Rated 5 out of 5 stars

These guy are brilliant,, struggling to get a gp appointment for antibiotics that I needed for foreign travel. I had to take a survey which was viewed be a pharmacist and they were quickly dispat... See more

Rated 5 out of 5 stars

QUICK AND EASY - UNLIKE Pharmacy2U who wasted over 20 minutes and I gavce up in exasperation and got nowjere so came to this company and it couldn't have been easier. So WELL DONE SIMPLYMEDS ONLINE a... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Medical Supply Store
  4. Online Pharmacy
  5. Online Prescription Medication Vendor

About SimplyMeds Online

Written by the company

FREE DELIVERY We offer free delivery on all prescription orders

Lowest Price Guarantee We offer the most competitive prices online. Find it for less and we will match it.

Gold Standard Customer Service Our expert staff are always there to help

Who are we?
SimplyMeds Online is a fully registered and regulated UK online pharmacy established in 2015. We offer a wide range of prescription treatments through our free online consultation service and the business is run and backed by our very own experienced healthcare team (no outsourcing). Our service is fully confidential, convenient and safe. What's more we offer free standard recorded delivery on all orders.

Pharmacies can play an important role in providing safe and regulated access to medication for patients who are unable to wait to get to their GP. The service we provide is not only convenient but also ethical. We are regulated in exactly the same way as your local high street pharmacy and thus keep to the highest standards when providing patient support and care.

Ordering for the 1st time?

Written by the company

Get 10% off your 1st order with code: TRUST10
Why not try us out today? You will not be disappointed in our treatments or service.

Our Price Promise

We guarantee we won't be beaten on price

We guarantee we won't be beaten on price
Patients should have access to the highest quality treatments but this doesn't mean they shouldn't be good value. SimplyMeds Online promises to have the best treatment prices online. If you find another registered UK online pharmacy, that offers a comparable private prescription service, with a product for less than we offer it for, within 14 days of your purchase - we'll match it. Guaranteed.

Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

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4.8

All reviews

(28,976)

4,668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered one thing

I ordered one thing, the invoice was for it, but I received a replacement that I have and don't need.

23 July 2026
SimplyMeds Online logo

Reply from SimplyMeds Online

Hello,

Thank you for your review.

We have checked our records and cannot find any correspondence from you regarding an issue with your order. We recommend contacting us by phone or email, as this allows us to resolve any issues much more quickly than through this platform.

Please contact our Customer Service team on 0208 262 3252 or email info@simplymedsonline.co.uk, and we will be happy to investigate this further and work with you to resolve the matter.

We look forward to hearing from you.

Kind Regards

Simplymeds Online

Rated 3 out of 5 stars

Easy to order, surprised not a 'signed for' delivery

The order process was easy and delivery was quick, HOWEVER Royal Mail took it to the completely wrong address (this was not SImply Meds Online's fault as the address was correct on the parcel.)
I contacted SImply Meds Online Chatline and they were helpful but could not refund or replace until Royal Mail confirmed misdelivery (even though they checked and could clearly see that the Royal Mail tracking photo was not showing my address).
I think the parcels from Simply Meds should be signed for to reduce the risk of delivery to wrong address. And if a parcel does not arrive, they should be replacing or refunding sooner than the possible 30 days which Royal Mail can take to respond to a claim.
Luckily my postman managed to track the missing parcel to an address on a different road and number (!) so I was reunited with my parcel after a couple of days and the issue was resolved, but not really by Simply Meds Online.
The medicine was as expected, and had Royal Mail not made a mistake, I would no doubt have been very happy with the service provided.

20 July 2026
SimplyMeds Online logo

Reply from SimplyMeds Online

Hello,

Thank you for taking the time to leave such detailed feedback.

We're pleased to hear that you found our ordering process easy and that your order was as expected. However, we're very sorry to learn about the delivery issues you experienced with Royal Mail.

We understand how frustrating this situation must have been. While we are required to follow the courier's claims process before we can issue a replacement or refund, we appreciate that this can be inconvenient when a parcel may have been misdelivered. Your comments regarding signed-for deliveries and the claims process have been noted and will be passed on to the relevant team for consideration.

We're glad to hear that your local postman was able to locate your parcel and that you were reunited with your order. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding throughout the investigation.

Thank you again for your valuable feedback, and we hope to provide you with a smoother experience in the future.

Kind Regards

Simplymeds Online

Rated 1 out of 5 stars

Short expiry date

3 month expiry date instead of usual 2 year expiry , maybe they sell end of bin tablets , don’t know .
Simplymeds did advise , after the order was delivered & I raised a complaint, that emergency orders are intended for immediate use . They did not state this on their website & I was not informed before delivery. It was an emergency order but the tablets are used on a very ad hoc basis so 3 month expiry date is of little use .
No other issues at all with Simplymeds , very efficient & responsive.

20 July 2026
SimplyMeds Online logo

Reply from SimplyMeds Online

Hello,

Thank you for your review.

The service you ordered was our emergency supply service. This service is provided on the basis that the medication will be be used once it has been received.

As we have previously advised in our correspondence with you, the emergency supply service is intended for immediate use after delivery and is not intended to be used to obtain backup or spare stock for future use.

If you have any further questions regarding the service, please do not hesitate to contact us.

Kind Regards

Simplymeds online

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