Simply Chesterfields Reviews 

82
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handcrafted furniture, noting that the luxurious fabrics and deep seats make the sofas incredibly comfortable for everyday relaxing at home. Many buyers also point out the exceptionally friendly and knowledgeable staff who provide wonderful guidance and keep everyone fully informed throughout the entire custom ordering journey. However, some people mentioned needing minor adjustments or encountering initial delivery challenges with their custom orders. Consumers appreciate how incredibly accommodating the team is in swiftly resolving these occasional sizing or delivery hiccups to ensure complete customer satisfaction.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fabulous workmanship, comfortable... See more

Staff

Customers had positive experiences with staff, frequently highlighting that employees like a staff member... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the sofas are beautifully made with... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the helpful staff,... See more

Delivery service

Users describe positive interactions with delivery service, praising straightforward scheduling, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From sending a lot of swatches to placing an order the company was a pleasure to deal with, ringing us up to make sure we could get the extra large four seater sofa in the house. We delayed delivery d... See more

Company replied

Rated 5 out of 5 stars

Faultless service and products. So impressed with the staff who kept us informed throughout. Delivered 2 weeks earlier than expected which was a huge bonus as we'd just moved house and were sofaless.... See more

Company replied

Rated 5 out of 5 stars

ordered chesterfield sofa on 10th April. Finn very helpful as I required a slim version. was kept informed and was delivered earlier than expected. Absolutely delighted and thrilled with it. Perfect... See more

Company replied

Rated 5 out of 5 stars

Finn is as extremely friendly and helpful when we visited the showroom. Answered all our questions, sent information we asked for but never chased or pestered us after. Ended up buying a chair from... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Manufacturer
  4. Furniture Store

Written by the company

In an age of cheap mass production, we are proud to be handmaking chesterfield sofas right here in England, keeping time-honoured techniques alive. Based in the traditional heartland of furniture making, our workshops have some of the finest furniture makers and upholsterers in the country and they love what they do. They put their heart and soul into every piece they create, and you will see and feel it every time you relax in a ‘Simply Chesterfields’ sofa. Every piece we create is exclusive and handmade just for you. We don’t hold stock, so each item is a one-off commission that has its own individual characteristics and charm. Handmade chesterfields built to last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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4.8

All reviews

(82)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Came back for another

First one looked so good, we came back for another. Delivered when it was promised (in time for a very busy Christmas Day). Followed up with a call to check all was well. Great, friendly service.

21 December 2024
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Reply from Simply Chesterfields

Thank you for another kind review Dave. We’re so pleased you came back for another purchase and that everything arrived in time for Christmas. It’s great to hear you appreciated our follow-up call and service in general. Thanks again for sticking with Simply Chesterfields and Merry Christmas!

Rated 5 out of 5 stars

Simply Chesterfields -Tillie 4 Seat Sofas

We ordered x2 Tillie 4 Seat Sofas in Atlantic Blue Funky Chord. As we had only received swatch samples and the order process was all online we were admittedly nervous - However the communication was very good which reassured us and the return policy gave us further confidence. The x 2 sofas arrived yesterday as promised and we are really pleased with the look and the quality so would have no problem highly recommending Simply Chesterfields

20 December 2024
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Reply from Simply Chesterfields

Thank you for the feedback! We’re thrilled to hear that you’re pleased with your Tillies. We're very aware that ordering sofas online can feel uncertain, so we’re thrilled to hear our communication and returns policy gave you confidence. It’s fantastic to hear the sofas met your expectations in both quality and style. Your recommendation means a lot to us, and we hope you enjoy them for years to come. Thanks again for choosing Simply Chesterfields and Merry Christmas!

Rated 5 out of 5 stars

Superb company and customer service

This is a superb company. I ordered a beautiful 3 seater sofa. Delivery was late due to unforeseen circumstances, however, I was kept updated. After delivery I unfortunately noticed a small hole in the corner of the sofa which may have been due to being caught on something on scraped against a hard surface. Before I even had a chance to ring the company, I was called by Finn to ask for feedback on delivery and the sofa itself. I explained about the damage and sent over a photo. Within 48 hours Finn and his dad, Glenn, drove back to my house, did a 7 hour round trip to repair the sofa and redeliver the same day. Can’t fault the high level of customer service. Damages happen but it is how they are dealt with that matters and I am super impressed with Finn and his team for rectifying the problem so quickly and professionally. Would not hesitate to recommend this company to anyone.

5 December 2024
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Reply from Simply Chesterfields

Thank you so much for your kind and detailed review Nicci. We’re thrilled to hear that you’re pleased with your Chesterfield and our service, even after the unexpected hiccup with delivery. We believe that great customer service is about going above and beyond when challenges arise, and it means a lot to us that our efforts made a positive impression. Thanks once again for choosing Simply Chesterfields and we hope you have a fantastic Christmas on your new Arthur - we’re very grateful for your support.

Rated 5 out of 5 stars

Beautifully made Chesterfield

First class company to deal with , unbelievably helpful . The Arthur chesterfield arrived beautifully wrapped & as per spec . Would certainly recommend buying from them . Would use again

4 December 2024
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Reply from Simply Chesterfields

Thank you so much for the kind feedback Irene. I'm thrilled to hear you are pleased with Arthur. It has been a pleasure dealing with you and we look forward to possibly adding a matching footstool in future!

Rated 5 out of 5 stars

The Chesterfield is beautiful the leather is vintage finish and the proportion make it stunning

Very nice company helpful with no up selling that you get with some company never felt pushed along .was placed in lounge where l wanted and it looks stunning thanks taking the time

17 October 2024
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Reply from Simply Chesterfields

Thank you for the kind and detailed feedback Richard. It was a pleasure meeting you and your beautiful greyhound - we hope you both enjoy lounging on your new Arthur! Thanks once again for choosing Simply Chesterfields, we really appreciate it.

Rated 5 out of 5 stars

Simply Stunning !!

Simply Chesterfields are simply stunning!!
The quality of the leather, every little detail and the workmanship that has gone into this furniture is second to none. I bought 3 pieces from the Arthur range in vintage brown. I was a little worried about purchasing online without seeing in a showroom, choosing from a large colour swab Finn sent to me but my goodness, it looks fantastic. Thanks guys.
The quality of this chesterfield furniture is far superior to any others we have seen.

11 October 2024
Unprompted review
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Reply from Simply Chesterfields

Thank you for the kind and detailed review Dave. It's great to see your Arthurs looking so spectacular in your beautiful new lounge! We're all slightly jealous of how cosy it looks just in time for winter. Thanks once again for choosing Simply Chesterfields, your custom is greatly appreciated.

Rated 5 out of 5 stars

Hector Chesterfield

Looked on the Internet for Chesterfield sofas, and came across Simply Chesterfields, contacted them and spoke with a very pleasant and helpful man called Finn. Nothing was to much trouble, he explained everything in great detail and listened to our requirements. No pressure selling. We ordered the Hector Chesterfield and Queen Anne Chair in Wheatmeal leather along with matching cushions.
The workmanship is second to none, and we were also very happy with the price, we was kept up to date with everything, delivery was also done to suit us, and was delivered personally by Finn and his Dad, which we found nice,so if you're looking for a Chesterfield look no further these are the company to go to. We will certainly recommend Simply Chesterfields to people. Thanks again Jeff and Jan

31 August 2024
Unprompted review
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Reply from Simply Chesterfields

Thank you so much for the kind words guys! It was an absolute pleasure to deal with you both and a joy to make your chesterfield sofa and matching wing chair. You definitely have an eye for design as the choice of leather, fabric and colour were just perfect - the finished product looked excellent. Thanks once again for choosing Simply Chesterfields, we really do appreciate it.

Rated 5 out of 5 stars

Excellent Chesterfield

Really pleased with the communication regarding the new Chesterfield .
The Chesterfield is excellent Really comfortable.
Delivery guys where excellent.
I will be ordering 3 more

19 September 2024
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Reply from Simply Chesterfields

Thank you for the great review Andrew! It was a pleasure meeting you and delivering your Velvet Darcy, you have done a spectacular job with the renovation. We look forward to making you three more in due course!

Rated 5 out of 5 stars

The whole process was quick and easy…

The whole process was quick and easy from ordering to receiving. The snuggler looks and feels great. The delivery was done very professionally. The men were friendly and very informative.

31 August 2024
Unprompted review
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Reply from Simply Chesterfields

Thank you for the kind feedback Barry. We hope your Hector Snuggler is settling in well and seeing plenty of use! It was a pleasure meeting you both and thank you once again for choosing Simply Chesterfields, we really appreciate your custom.

Rated 5 out of 5 stars

Very helpful.

Very helpful.
Delivered on time
Really nice quality

31 August 2024
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Reply from Simply Chesterfields

Thank you for the kind review Lynette. It was a pleasure making your two Arthurs and we think you absolutely nailed it with the colour choice - they looked so great in that room! I hope they are settling in well and you have found a new home for the old sofas. Thanks once again for choosing Simply Chesterfields, we really appreciate your business.

Rated 5 out of 5 stars

AMAZING - love my sofa

From placing the order to delivery, this company was absolutely amazing! They dealt with all my queries with professionalism and were extremely friendly and patient. I would highly recommend this company on their customer service alone but must mention that I REALLY love my new sofa and the quality is outstanding, thank you so much Simply Chesterfields.

24 July 2024
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Reply from Simply Chesterfields

Thank you for the glowing review Laura. We absolutely loved making your Hector suite and think the Vintage Grey leather looked fantastic in your beautiful living room. The drive to Scotland was so worth it to get to see it in place! Thank you again for choosing Simply Chesterfields, your business is greatly appreciated.

Rated 5 out of 5 stars

As a company they simply could not have…

As a company they simply could not have been nicer or more helpful even making me a sofa in i between measurements to help me out Finn was a super nice guy and l really felt l was putting the making of my sofa in the hands of real family people who actually cared..so refreshing in these days of AI response from faceless companies.l love and adore my sofa and would highly recommend them for both quality in what they make for you and also how you are looked after
Gail Berry
London

9 July 2024
Unprompted review
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Reply from Simply Chesterfields

Thank you for taking the time to leave us such a kind and detailed review Gail. It was a pleasure to deal with you and we absolutely loved making your bespoke pink velvet chesterfield and matching footstool - the colour looked great! Thanks once again for choosing Simply Chesterfields, we really do appreciate it!

Rated 5 out of 5 stars

I would highly recommend this company.

SC produce beautiful quality furniture which is fairly priced. Their communications are great and the staff are kind and helpful. Nothing is too much trouble.

9 July 2024
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Reply from Simply Chesterfields

Thank you for the kind review Gill. I hope that your Arthur two seater and matching armchair are settling in well at your beautiful home and that your new seat cushions are just right! Thanks again for choosing Simply Chesterfields, we really appreciate your business.

Rated 5 out of 5 stars

Simply elegant

A fantastic piece of furniture and a very pleasant buying
experience. Thank you!

8 April 2024
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Reply from Simply Chesterfields

Thank you for the kind feedback Michael. I hope that Peggy is settling in well in the new shepherd's hut. If you happened to take any photos on completion we would love to see it! Thanks once again for choosing Simply Chesterfields, we really do appreciate it.

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