Simplycarmats Reviews 

993
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items and describe the customer service as very helpful, polite, and responsive throughout the entire ordering process. Many consumers mention that everything arrives on time, matches their vehicles perfectly, and features a wonderful finish that exceeds expectations. However, some reviewers were not happy with the overall quality, reporting that certain products felt too thin or did not fit properly inside their vehicles. A few other people also felt that the strong rubber smell was overpowering, while others experienced frustrating delivery delays lasting several weeks.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and fit, as many reviewers praise the... See more

Quality

Users describe satisfaction with quality, frequently highlighting that the mats and boot liners feature a... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers found the ordering platform... See more

Service

Reviewers highlight positive aspects of service, noting first-class experiences, great communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-notch support and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... See more

Rated 5 out of 5 stars

Exceptionally good and friendly service and an excellent product. I placed the order for a boot liner late but hoped it might arrive for Christmas. It arrived with time to spare, well packed, beautifu... See more

Rated 5 out of 5 stars

Customer service is top notch with a product to match! I had to ask a question and delayed an order wait for a photo from the car garage, this left less time to get the product made and they still man... See more


Company details

  1. Car Accessories Store

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(993)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent - a perfect fit and locating holes in all the right places. Highly recommended for Audi A2 and probably other makes as well.

10 February 2025
Rated 1 out of 5 stars

Mat is permenantly creased/broken where…

Mat is permenantly creased/broken where it was folded in half for packaging and only covers the centre section of the boot so doesn't protect the sides. :o(
Took weeks from order to delivery with no communication from simplycarmats to confirm order or update progress - I only knew I'd ordered because the money had gone from my account.

8 February 2025
Rated 5 out of 5 stars

Aston Martin Floor Mats.

Although communication throughout the purchase was a bit sketchy, the actual product (for the price) was excellent: Aston Martin floor mats, fit was perfect, Quality excellent, coloured vinyl edging not perfect (but as stated, for the price more than acceptable over mats) Most pleasently suprised and at a fraction of the cost of Genuine OE

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Mats

The front and boot mats were wrong with the boot mat not covering the entire floor.
The front mats did not have the locators to secure to the ones in my vehicles carpet.
Tried to resolve the issue with them but they have now stopped responding with my emails.
It is the 3rd set of mats I have purchased from them but I will not buy or recommend them again.
Bought them in 13 November 2024 and now is 20 February so it should have been sorted.

13 November 2024
Rated 5 out of 5 stars

Quality products

Bootliner for my Audi E-Tron is great , really good fit , very secure due to lots of velcro , really thick and strong material , bumper flap works well , very impressed with it .

15 January 2025
Rated 4 out of 5 stars

Super mats

Great customer comms, good quality items with a wide choice of finish and quality. Sometimes the factory doesn’t make the correct mats but in each instance the customer service to rectify is great

12 January 2025
Rated 1 out of 5 stars

Ordered a boot liner for my BMW X5 to…

Ordered a boot liner for my BMW X5 to say I am disappointed is an understatement. The fit is diabolical and the quality is poor and the Velcro does not adhere to the sides of the boot fully and I cannot access the floor box without removing the liner.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Another excellent Bootliner - Volvo XC60 2024

Third boot liner from Simplycarmats and another excellent product/service. Have now bought liners for Volvo XC90, Tesla Model Y and Volvo XC60 and they are excellent because the attention to detail in the design is so good. I also like the way they check the order by requesting photos before processing to make sure there are no crossed wires.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Open and Honest

I recently bought a new car and was looking for a high end quality boot liner when I came across simplycarmats. I placed my order. Shortly after placing my order, and forwarding several photos, I was contacted by Dan who informed me their template for my car did not match the photos I had submitted so they could not provide the snug fit I was looking for. I cancelled the order. So why the review? Because Dan was open and honest by stating he was unable to provide the bespoke quality boot liner I wanted. He could have provided a less than perfect solution which I could have lived with but would not have loved. A refreshing response. Paul B

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Came across an idea for a last minute…

Came across an idea for a last minute Christmas present for someone who had no mats. Came across simplycarmats and saw they did the model. Not only that but you could personalise them too. I wasn’t sure they would arrive in time as I’d left it a bit late but they arrived just before. Really well made and good quality so happy with what I had paid.

13 December 2024

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