I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
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My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
Company replied
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and wel... See more
I had a great experience with Simply Business. The whole process was quick, straightforward, and easy to understand. The website was simple to use, and I was able to find the right cover at a competit... See more
Company replied
Company details
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8K reviews
Asks customers to review
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Straight forward and easy to get the…
Straight forward and easy to get the insurance cover I required
31 July 2026
It just took a phone call
It just took a phone call and a specialist customer advisor support you to ensure you have covered all aspects of cover.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communications raise concerns
The premiums for public liability insurance are enticingly competitive but their lack of response to two emails seeking clarification on my policy last November and another lack of response from dealings with their business partner, Sedgwick, leaves me wondering what it would be like to have to deal with them if I had to make a claim especially as I am aware of other reviews which have said this is very long slow and unresponsive process through Simply Business. I really recommend that anyone who has dealings with them make sure they keep very accurate records of everything that has been said and who you spoke with because they seem reluctant to deal with emails which are of course the usual record of advice about what has been said. Even my request through it's chatbot to have an email address I could speak with had to be referred to a customer service agent for a response which is ridiculous. So good value but I do have to wonder if they would actually come up with the goods if I ever needed to claim which I hope I won't.
14 November 2025
Unprompted review
Reply from Simply Business
Hi Jason, thank you for your review. We're sorry you're still waiting on a response, our email team will get back to you as quickly as possible. We recommend calling us if you can as this way you can get immediate help with your policy: 0333 014 6683. We'd like to reassure you that over 96% of emails to our specialist partner, Sedgwick, are actioned within two days, and over 95% of settled claims are resolved within just 24 hours. It's a great idea for you to keep a record of your conversations with us if this provides you with reassurance, we also keep a record of every exchange we have with you on your policy record and you can request this information at any time. If you're happy to provide us with your policy details through Trustpilot (we've sent you an email) we can chase your query up and look to get it resolved. Thanks again for your feedback.
eASY TO USE RECOMMEND
31 July 2026
Unprompted review
Simple Quick Good price thanks
31 July 2026
Unprompted review
Wanted a Public Liability Insurance and…
Wanted a Public Liability Insurance and within a very short time a policy was sorted for me and emailed to me. A fast efficient service.
31 July 2026
Unprompted review
Reply from Simply Business
Happy to help, Michael. Thanks for your five star review!
Seemed quite straightforward and…
Seemed quite straightforward and simple. Hope I've done it right!!
31 July 2026
Unprompted review
Reply from Simply Business
Thank for your positive feedback, Sylvia! If you're unsure of anything, we'd recommend you give our friendly team a quick call: 0333 014 6683. They can clarify any uncertainties for you. All the best.
Reply from Simply Business
Thanks for your feedback, Felix.
easy entry got what i wanted
29 July 2026
Unprompted review
very easy to do on the computer
29 July 2026
Easy and straighforward
29 July 2026
Unprompted review
Great experience
Great experience , easy process to insurance and same after you sell the property. Efficient, fast and professional . Well done
29 July 2026
Unprompted review
Reply from Simply Business
Thanks so much for your kind comments, Fred.
This is the first time I have had…
This is the first time I have had business insurance. It was an easy step by step procedure, I would highly recommend
26 July 2026
Reply from Simply Business
We're delighted to hear that getting your first business insurance policy was a breeze, Sarah. Do call us if you have any follow up questions :) Take care.
reasonable applicatiop process
reasonable applicatiopn process, could include all building work more clearer
29 July 2026
Unprompted review
Good luck contacting them - starting to look scammy.
Initial set up and giving them money is easy. as soon as you want to speak to them. its I'mpossible. I'm on here purely to see if it provokes a response. I accidentally bought a second policy not realising they had ignore my previous comment saobut not wanting an auto renewal. tried calling, tried messages, tried call me back' Also received an email from the, stating they sold me two policies, like its news, yet offering no easy way to sort it out. Also the newly chosen policy I think was cheaper? I basically wanted to cancel 1 policy. but seeing how useless they are to contact (have called multiple times, chat bot is total waste of space 'call back' doesnt appear. etc. I now just want to cancel both polices and go with someone else. The apparent ease of setting up is of no use if you can't contact them with any issues. Also I have previosuly stated I DO NOT WANT AUTO RENEW ON ANYTHING!
Updated 29th July 2026
So just 17 hours to reply to a complaint onine but its taken 7 days to get a response to my compaint on your own system with an actual account query! Seemingly it is 'being looked into' now but would have been better to have got hold of you a little quicker. - will update here depending on the outcome.
28 July 2026
Unprompted review
Reply from Simply Business
Hi D, we're really sorry to hear about your experience so far and can understand your frustration. So we can get this sorted out for you, we've requested your policy information through Trustpilot. As soon as we get your response, we'll look into this for you. Thanks in advance. Update: Hi D, we'll need you to respond to the Trustpilot email asking for your policy information in order for us to look into this. Thanks again.
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