I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
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My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
Company replied
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and wel... See more
I had a great experience with Simply Business. The whole process was quick, straightforward, and easy to understand. The website was simple to use, and I was able to find the right cover at a competit... See more
Company replied
Company details
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8K reviews
Asks customers to review
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This firm is Simply THE Business
I'm not as young as I once was and thus buying services online can be an anxious experience. The little voice in my head that insists on casting aspersions on my computer expertise starts to whisper ..."Do you know what you're doing? You'll only have yourself to blame when you mess it up. These things can get really complicated." Shush! Or words to that effect, I mutter under my breath and so I take the plunge. And do you know what? Simply Business is well named. Why? Because the piece of business I have just completed with them could not have been more simple. Whoever designed the application form is a genius. There was not a single moment when something didn't make sense. It was quite simply business (couldn't resist!) conducted in a logical, easy to follow way. So if you're, like me, a dyed in the wool technophobe, I urge you to deal with all your insurance needs right here. If only all online business was this simple to manage. Well done to everyone working with SB for making the business of insuring truly simple. (Oh yes, great price too.)
17 July 2026
Unprompted review
The staff are amazing
The process of switching to simply business for using my insurance requirements was amazing simple. The staff were so helpful and the price was really competitive. Thank you to all of the team and well done
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Simply Business
Hi, thank you for your review. The majority of our customers respond positively to the time and effort saved with our auto-renewals, but we appreciate it's not for everyone. Which is why you can opt out any time during the year. You should have had an email from us three weeks before your renewal with the quote from your current insurer, and instructions on what to do if you don't want to proceed with it. You can also call our UK team at any time for immediate help on 0333 014 6683. We're sorry to see you go and wish you all the best.
After one year landlord insurance the…
After one year landlord insurance the premium jumped so they offered a 10% refund by way of cheque to renew which was never received despite them confirming it was never sent 3 times it still has not arrived.
Avoid they can not be trusted, policy cancelled.
17 July 2026
Unprompted review
Reply from Simply Business
Hi David, thanks for bringing this to our attention. We're keen to look into it for you and so have requested your details. We're very sorry to hear you've now cancelled your policy but we appreciate you sharing your honest feedback with us.
The member of staff was patient and…
The member of staff was patient and polite, he tried to explain the different types of insurance policies. However, it would be helpful to be sent the information on different products, so that you can read and understant before paying. Overall the service was excellent, price fair and staff very helpful.
18 July 2026
Excellent helpful service resulting in…
Excellent helpful service resulting in confirming business.
17 July 2026
Worst insurance company I have ever…
Worst insurance company I have ever dealt with.
I contacted them to cancel my auto-renewal (which I don't believe I had automatically signed up for) It took them 2 weeks to respond. And then they cancelled my policy a week later. Clearly not understanding my instructions to just cancel the auto renewal. I am fortunate that I didn't have to make a claim in the year that I was insured with them. Their response time is just unacceptable.
1 July 2026
Unprompted review
Reply from Simply Business
Hi P, thank you for your feedback. We're sorry you didn't get a quicker response to your email. Please note that the fastest way to get help with anything is to call us on 0333 014 6683. We apologise if there's been any confusion around your request. If you're unable to call us, you can reply directly to our email. Thanks again for taking the time to share your feedback.
Very easy instructions to follow
Very easy instructions to follow. A good service.
17 July 2026
Unprompted review
STAFF ADVICE EXCELLENT
17 July 2026
Unprompted review
Shit houses
Tried to rip me off for over 3 hundred quid after I have been insured with same company for years
16 July 2026
Reply from Simply Business
We're sorry to hear you're unhappy, Simon. If you'd like to discuss your feedback in more detail, you can make a formal complaint via our website. Take care.
Simply Business made sorting my…
Simply Business made sorting my insurance a breeze. The website is very user-friendly and intuitive, and the customer service is outstanding. 5/5 stars! Use Simple Business for your business you wont regret it!
16 July 2026
Unprompted review
Stay well clear - awful service
Stay well clear . No one answers the telephone no matter what time they are called . I sent emails to ask for cancellation within the 14 day cooling off period - I finally received a response on the 15th day stating that I was over the 14 days and there for had to pay another month before terminating .
Absolute joke .
EDIT .. The response is untrue , I have not received reimbursement . I have been told via email that the case is now closed , and that no further action will be taken
16 July 2026
Unprompted review
Reply from Simply Business
Hi, thank you for your feedback. We're very sorry to hear you've been struggling to speak with us. The queue to speak with our UK based team isn't usually more than a few minutes long, (currently less than twenty seconds). Please rest assured that if you sent an email asking to cancel your policy within the fourteen day cooling off period, your refund will be backdated. Wishing you all the best.
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