Simpler Law Reviews 

7,298
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,298)

814 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I spent £1200 on a will and trust fund…

I spent £1200 on a will and trust fund set up about 3 years ago, documents came with incorrect information, contacted them about it. Never heard from them again. Crooks , thieves and fraudsters.
Stay away from them.
After your reply my opinion of Similar Law has not changed.

11 August 2026
Unprompted review
Simpler Law logo

Reply from Simpler Law

We are sorry to see your review and, while we respect your right to share your experience, we do not believe it provides a complete or accurate account of what took place. We are also surprised to receive a review of this nature three years after the service was provided, particularly given the efforts we have made to address the matter.
You purchased a Will and Trust from us in 2023. We acknowledge that a minor spelling error was made within your documentation. As explained in our covering letter, errors are very rare, but we ask clients to contact us as soon as possible if any changes are required. More than two months after receiving your documents, you contacted us to advise of the spelling error.
We made several attempts to contact you, including leaving voicemails, and offered to make the necessary amendment free of charge. You did not respond to our calls or correspondence. We therefore do not accept the suggestion that you were simply left without assistance after bringing the matter to our attention.
We subsequently made further attempts to contact you during 2025 and ultimately spoke with you regarding your documents. During that conversation, you advised us that you did not wish to proceed with us and intended to arrange your estate planning elsewhere. We respected your decision and, in accordance with your wishes, did not make further attempts to contact you at that time.
Following your recent review, however, we contacted you again in an attempt to discuss the matter and arranged an appointment to review your documentation and address the issues you had raised. Unfortunately, during our subsequent discussions, you made it clear that you did not wish us to rectify the documents.
We are therefore disappointed that your review gives the impression that we ignored the issue or failed to offer a resolution. Our records demonstrate that we made repeated efforts to assist and offered to rectify the error without charge.
We provide Will and estate planning services to thousands of families each year, and we take the quality of our work and the service we provide extremely seriously. Where an error does occur, our objective is always to acknowledge it, put matters right and ensure that our clients receive the service they deserve.
We are obviously sorry that human error resulted in a spelling mistake in your documentation. We have been proactive and reasonable in our attempts to resolve the matter, but we cannot resolve the issue if you are not prepared to engage with us. Needless to say we cannot accept, nor tolerate, the defamatory and baseless remarks in this review. We hope that this response, therefore, provides some additional context for those reading this review.

Rated 5 out of 5 stars

Not a bad experience

Not a bad experience
Was able to pay over 4 months which helped
Seemed to push us to purchase the more expensive trust will
But something we did not want
Will came within three weeks
All correct and professionally done

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Upfront and honest.

Every member of the team that i've met or spoken to on the phone have been extremely pleasant, kind and reassuring through the whole process. They have been upfront and honest and guided me safely through the whole process allowing me to make the right choices to suit my needs. I feel very confident with the decision I made, knowing that my Will has been arranged. Such a great team. Well done 👏

6 August 2026
Rated 5 out of 5 stars

We had a great experience with Simpler…

We had a great experience with Simpler Law. Joe was very friendly, helpful, and easy to talk to. He explained everything clearly and kept us updated throughout. We are very happy with the service and would definitely recommend Simpler
Law. Thank you, Joe!

27 July 2026
Rated 5 out of 5 stars

Joe was really helpful

Joe was really helpful. Polite. Explained everything in a way that was easy to understand. Patient when I asked questions. Happy with the service :)

4 August 2026
Rated 5 out of 5 stars

Scott Harris with whom we had our zoom…

Scott Harris with whom we had our zoom meeting was outstanding. He took time to run us through every detail, explained everything in terms we understood. Was polite professional and courteous. Ten out of ten. Would recommend to all family and friends.

31 July 2026
Rated 5 out of 5 stars

Our representative Shane Mason from…

Our representative Shane Mason from Simpler Law was very good. Very Clear and precise in his communication, and conducted the whole session in a friendly but professional manner with a bit of light hearted banter thrown in. Made the whole experience enjoyable. We will be recommending Simpler Law to our Daughter as she is considering doing a will as well.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My enquiry was very quick for someone…

My enquiry was very quick for someone to call me back and arrange a phone consultation. Joe our advisor was very nice and helpful he informed us about how to make a will and how it works works to suit us and asked if we were happy to go ahead.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Simplerlaw sorted our Wills& Power of Attorney.

We had a phone call , updating my husband and I 's wills also putting in place our power of attorney. An appointment was made and spot on time we had a call from Gavin, lovely guy, very clear of what was needed, our phone call was roughly an hour long . In that time we had covered all our wishes . I would recommend Simplerlaw . Shirley Simpson.

22 July 2026
Rated 5 out of 5 stars

I was contacted by a lovely young man…

I was contacted by a lovely young man called Michael Hitchers. I was nervous at first but he was so understanding, pleasant, kind and caring. He took me through every thing step by step, answered all my questions and put me at ease. It was a pleasure talking to him so thank you Michael.

24 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look