Silvery Jewellery AUS Reviews 66

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I received the personalised name necklace as a gift and was initially really happy with it. However, after only a few months of daily wear, the necklace has completely tarnished and turned black, even... See more

Rated 5 out of 5 stars

This is the best online shopping experience I have ever had! The communication was amazing, I received an update at each stage of its progress which was so reassuring as I had never purchased from her... See more

Company replied

Rated 5 out of 5 stars

So impressed with the fantastic customer service. My jewellery piece was made quickly and delivered. I received emails right through the process which was great. My jewellery for my granddaughter is b... See more

Company replied

Rated 5 out of 5 stars

So happy with the lovely hand crafted piece of jewelly brought for my Granddaughter. Silvery provided up to date communication of the whole process so I knew where my order was up to at all stages... See more

Company replied

Company details

  1. Jewellery Manufacturer

Written by the company

Silvery Jewellery crafts personalised jewellery in 925 Sterling Silver. We are a family run business with a dedicated team focused on providing exceptional quality and customer support to our customers


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excelente costumer service

Excelente costumer service, fast delivery and communication, the rings are perfectly made, I loved them thank you Silvery!

27 October 2023
Silvery Jewellery AUS logo

Reply from Silvery Jewellery AUS

Hello Maryne, I hope that you are well.

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience with our customer service, appreciated the fast delivery and communication, and that the rings exceeded your expectations.

At Silvery, we strive to provide high-quality products and exceptional service, and it's truly rewarding to know that we have met your satisfaction. Your kind words inspire and motivate us to continue delivering the best possible experience to our valued customers.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with Silvery.

Once again, thank you for choosing Silvery. We truly appreciate your business.

Rated 5 out of 5 stars

Beautiful 18 th pendant with birthstone

Great service, great choices and they delivered on time and with great communication

3 November 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Annie, I hope that you are well.

Thank you for your kind words! We're thrilled to hear that you had a great experience with Silvery, from our service and the variety of choices to on-time delivery with clear communication.

Customer satisfaction is our top priority, and it's always rewarding to receive positive feedback that reflects our commitment to excellence.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

The item is exactly as I ordered it

The item is exactly as I ordered it. It’s very nice. The service was very punctual.

19 October 2023
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Reply from Silvery Jewellery AUS

Hello Suzie, I hope that you are well.

Thank you for taking the time to share your feedback with us! We are delighted to hear that the item you ordered is exactly as expected and that you find it very nice.

Ensuring punctual service is a key priority for us, and we're pleased to know that your experience aligns with our commitment to timely deliveries.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again.

Thank you for choosing Silvery!

Rated 4 out of 5 stars

Came in good time

Came in good time , haven't seen it as yet , wrapped beautifully. For grandsons birthday 23 November .

19 October 2023
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Reply from Silvery Jewellery AUS

Hello Rosanna, I hope that you are well.

Thank you for choosing Silvery for your grandson's birthday gift! We're delighted to hear that your order arrived in good time and was beautifully wrapped.

We hope the anticipation adds to the excitement of the upcoming celebration on November 23rd. We trust that the gift will be well-received, and we sincerely hope it brings joy to your grandson.

If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We appreciate your business and wish your grandson a fantastic birthday!

Thank you for choosing Silvery!

Rated 5 out of 5 stars

Great website

Great website, quality product delivered on time!
Pleasure dealing with Silvery.
Peter

9 October 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Peter, I hope that you are well.

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Silvery, finding our website great and receiving a quality product delivered on time.

Ensuring a seamless and enjoyable experience for our customers is a top priority for us, and we're delighted to have had the pleasure of serving you. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out.

We appreciate your business and look forward to the opportunity to serve you again in the future.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

Overall wonderful experience

Overall wonderful experience. Very easy to order, excellent communications and super fast delivery.
I ordered a chain for my granddaughter with her name - very good quality. Very happy.

13 October 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Carolyn, I hope that you are well.

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your overall experience, from ordering to delivery, was seamless and enjoyable.

We take pride in providing excellent communication and are delighted that you found it to be excellent. Your satisfaction with the super-fast delivery and the quality of the chain you ordered for your granddaughter brings us great joy.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We value your business and look forward to the opportunity to serve you again in the future.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

Good company with wide range of items

Good company with wide range of items. The only one disadvantage- men rings are coming in the smaller sizes.

6 November 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Kateryna, I hope that you are well.

Thank you for taking the time to share your thoughts with us. We greatly appreciate your positive feedback regarding our wide range of items and are pleased to hear that you find our company to be good.

We also appreciate your constructive feedback about the sizing of men's rings. Customer insights like yours are invaluable to us as we continuously strive to improve our offerings. Rest assured, your comment has been duly noted, and we will explore options to expand our size range to better accommodate our customers' preferences.

If there's anything specific you're looking for or if you have any further feedback, please feel free to share. We value your business and are committed to providing an even better experience in the future.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

Beautiful

Beautiful, quick delivery and great communication.

9 November 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Rhonda, I hope that you are well.

Thank you for taking the time to share your feedback with us! We're delighted to hear that you found your purchase beautiful, and we're pleased that our commitment to quick delivery and clear communication met your expectations.

At Silvery, we strive to provide not only quality products but also an exceptional overall shopping experience, and your positive comments reinforce that we're on the right track.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

amazing experience

I got a ring for my boyfriend and it was amazing. It was great quality and came fast. I also had some issues with placing the order and payment and emailed them and they were great help. Overall an amazing experience with

16 October 2023
Unprompted review
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Reply from Silvery Jewellery AUS

Hello Ava, I hope that you are well.

Thank you for sharing your wonderful experience with us! We're thrilled to hear that the ring you purchased for your boyfriend was amazing and of great quality. It's fantastic to know that it met your expectations.

We appreciate your kind words about the speed of delivery and are pleased that our team was able to assist you promptly with any issues you encountered during the ordering and payment process. Providing excellent customer service is a priority for us, and we're glad we could be of help.

If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We value your business and are grateful for the opportunity to contribute to such a positive experience.

Thank you for choosing Silvery!

Rated 5 out of 5 stars

Very happy

Consistent with informing me where my order was, great quality jewellery and reasonably priced

2 October 2023
Unprompted review
Silvery Jewellery AUS logo

Reply from Silvery Jewellery AUS

Hello Sarah, I hope that you are well.

Thank you for taking the time to share your experience with us. We're pleased to hear that you found our communication regarding your order consistent and that you are satisfied with the quality of our jewelry.

Ensuring transparency and keeping our customers informed at every step is a priority for us, and we appreciate your acknowledgment of our efforts. Moreover, we're delighted that you find our jewelry to be of great quality and reasonably priced. Providing value to our customers is at the core of what we do.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and appreciate the opportunity to serve you.

Rated 5 out of 5 stars

Very Impressed

Really easy process and the product is beautiful.
I bought a necklace for my friends 40th and because I got it gift wrapped I didn’t get to see it before she opened it. However it was much more classy and high quality than I was expecting. Really impressed. Looked beautiful in her.

19 October 2023
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Reply from Silvery Jewellery AUS

Hello Kathryn, I hope that you are well.

Thank you for sharing your experience with us! We're delighted to hear that the entire process was really easy for you, and you found the product to be beautiful.

It warms our hearts to know that the necklace exceeded your expectations, especially since it was a gift for your friend's 40th birthday. We understand the importance of making such occasions memorable, and we're thrilled that the gift-wrapping added an extra element of surprise and elegance to the experience.

Your positive comments about the classiness and high quality of the necklace truly make our day. If there's anything else we can assist you with in the future or if you have any further feedback to share, please feel free to reach out.

Thank you for choosing Silvery, and we look forward to the opportunity to serve you again.

Rated 5 out of 5 stars

Purchase experience above my expectation

So happy with the lovely hand crafted piece of jewelly brought for my Granddaughter.
Silvery provided up to date communication of the whole process so I knew where my order was up to at all stages of it being made.
The necklace came in a lovely gift box with the personalised message that was very professional and at no extra charge.
I am delighted with this purchase and the experience it was above my expectations.

20 October 2023
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Reply from Silvery Jewellery AUS

Hello Tanya, I hope that you are well.

We are truly touched by your kind words and thrilled to hear that you are so happy with the lovely handcrafted piece of jewelry you purchased for your granddaughter. At Silvery, we take great pride in our craftsmanship, and it's incredibly rewarding to know that we've exceeded your expectations.

Your appreciation for our up-to-date communication throughout the process warms our hearts. We understand the importance of keeping our customers informed, and we're delighted to hear that it contributed to a positive overall experience.

We are pleased to know that the necklace arrived in a lovely gift box with a personalized message, and we're glad you found it professional. Providing these touches is our way of adding extra value to your purchase.

Thank you for choosing Silvery and for allowing us to be a part of such a special gift. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Rated 5 out of 5 stars

Very happy with the product and fast…

Very happy with the product and fast and efficient service!

20 October 2023
Silvery Jewellery AUS logo

Reply from Silvery Jewellery AUS

Hello Melody, I hope that you are well.

Thank you for taking the time to share your positive experience with Silvery! We are delighted to hear that you are very happy with the product and satisfied with our fast and efficient service.

At Silvery, we strive to provide not only high-quality products but also a seamless and prompt service experience for our valued customers. Your feedback is truly appreciated, and it serves as a great source of motivation for our team.

If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We look forward to the opportunity to serve you again in the future.

Once again, thank you for choosing Silvery.

Rated 5 out of 5 stars

They made the whole process super easy…

They made the whole process super easy and great for the customer.

20 October 2023
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Reply from Silvery Jewellery AUS

Hello Veronica, I hope that you are well.

We greatly appreciate your kind words and are thrilled to hear that your experience with Silvery was smooth and enjoyable. Our team is dedicated to making the process easy and delightful for our customers, and it's wonderful to know that we succeeded in meeting your expectations.

Your satisfaction is our top priority, and feedback like yours motivates us to continue providing excellent service. If you ever have any further questions, requests, or feedback, please don't hesitate to reach out. We value your business and look forward to the opportunity to serve you again in the future.

Thank you once again for choosing Silvery.

Rated 5 out of 5 stars

Beautiful Personalised Name Necklace

The service was fabulous and the necklace was beautiful, a gift for my darling granddaughter for her birthday and she loved it. In fact so much I think I will be ordering more for my other granddaughters now.

19 September 2023
Unprompted review
Silvery Jewellery AUS logo

Reply from Silvery Jewellery AUS

Hello Victoria, I hope that you are well.

Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that the service met your expectations and that the necklace brought joy to your darling granddaughter on her birthday.

It warms our hearts to know that your granddaughter loved the necklace, and we appreciate your kind words. We strive to provide products that not only meet but exceed our customers' expectations, and it's truly rewarding to hear when we've succeeded.

We would be honored to assist you with any future orders for your other granddaughters. If you have any specific preferences or requests, please feel free to let us know, and we will do our best to ensure a similarly positive experience.

Once again, thank you for choosing Silvery, and we look forward to the pleasure of serving you again soon.

Rated 5 out of 5 stars

The quality i get is always amazing

The quality i get is always amazing. They get the products to me quickly and efficiently so thats always a plus! Thank you!!

12 October 2023
Unprompted review
Silvery Jewellery AUS logo

Reply from Silvery Jewellery AUS

Hello, I hope that you are well.

Thank you for sharing your feedback with us. We greatly appreciate your continued support and kind words.

We are delighted to hear that you consistently find the quality of our products to be amazing. Providing exceptional craftsmanship and quality is at the heart of what we do, and it's rewarding to know that you've had such positive experiences with our jewellery.

Efficiency and timely delivery are paramount to our commitment to customer satisfaction, and we're pleased that you've found our service to be quick and efficient. Your convenience is important to us.

Once again, thank you for choosing Silvery Jewellery. We look forward to serving you again in the future, and if you have any more jewellery needs or questions, please feel free to reach out. Your satisfaction is our priority.

Rated 5 out of 5 stars

Fantastic Service

Awesome at keeping me in touch every step of the process all the way to New Zealand. Very good quality jewelry and I just love my map of Africa

17 October 2023
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Reply from Silvery Jewellery AUS

Hello Sarah, I hope that you are well.

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear about your positive experience with Silvery Jewellery.

We take great pride in keeping our customers informed and involved in every step of the process, regardless of their location, so it's wonderful to know that you felt well-informed as we delivered your order to New Zealand. Your satisfaction is of utmost importance to us, and we're pleased to have met your expectations in this regard.

We are thrilled that you found our jewelry to be of very good quality. Craftsmanship and quality are integral to our brand, and it's rewarding to know that you love your map of Africa. We hope it holds a special place in your heart.

Once again, thank you for choosing Silvery Jewellery. Your support and kind words are greatly appreciated.

Rated 5 out of 5 stars

Customer service brilliant

Customer service brilliant. Item arrived exactly as ordered, expediently, and looks gorgeous. Ty

12 October 2023
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Reply from Silvery Jewellery AUS

Hello Iren, I hope that you are well.

Thank you for taking a moment to share your feedback with us. We are truly appreciative of your kind words.

We are thrilled to hear that you found our customer service to be brilliant. Ensuring that our customers receive the support and assistance they deserve is a top priority for us, and your satisfaction means a lot.

We are delighted to know that the item you ordered arrived exactly as you specified and that it reached you swiftly. The fact that you find it to look gorgeous is a wonderful compliment, and we are pleased to have been a part of making your experience a positive one.

Once again, thank you for choosing Silvery Jewellery. Your appreciation is a great motivation for our team.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, product was exactly what I wanted and postage was quick and easy. I would deal with them again not a problem

18 October 2023
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Reply from Silvery Jewellery AUS

Hello Aaron, I hope that you are well.

Thank you for taking the time to share your feedback about your experience with Silvery Jewellery. We greatly appreciate your review.

We are happy to hear that your experience with us was easy and straightforward. Providing a seamless and hassle-free process is one of our top priorities, and we are pleased to know that you found dealing with us to be a smooth experience.

We're thrilled to hear that the product you received was exactly what you wanted. Meeting our customers' expectations is something we take great pride in, and your satisfaction is our ultimate goal.

Fast and efficient postage is also a key aspect of our commitment to customer service, and we are glad that it met your needs.

Should you ever have any more jewellery needs or if there's anything else we can assist you with, please do not hesitate to reach out. We would be more than happy to serve you again in the future.

Once again, thank you for choosing Silvery Jewellery, and we look forward to the opportunity to work with you again.

Rated 5 out of 5 stars

Silvery is just simply AMAZING!!!

Silvery is just simply AMAZING! From the price, to the quality, the communication to the workmanship of the entire process! I will always be ordering through them from now on. The dainty name necklace I ordered for my sister's 30th was so perfect and the attention to detail, phenomenal! Thank you thank you thank you Silvery so very much for making such a special gift so unique and beautiful to our family. It arrives beautifully packaged and ready for a smile :) I absolutely recommend their sweet business!

12 October 2023
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Reply from Silvery Jewellery AUS

Hello Tarryn, I hope that you are well.

We are sincerely touched by your wonderful review and heartfelt words about your experience with Silvery Jewellery. Thank you for taking the time to share your feedback with us.

Your enthusiasm and appreciation mean the world to us. We are delighted to hear that you found Silvery to be amazing across various aspects of your experience, from price to quality, communication, and workmanship. Providing top-notch service and craftsmanship is at the core of our mission, and it's truly rewarding to know that we met your expectations.

We are thrilled to have played a part in making your sister's 30th birthday special with the dainty name necklace. Attention to detail is something we take great pride in, and we are pleased to hear that it added to the uniqueness and beauty of your family's gift.

Our team pays careful attention to the packaging of our products to ensure they arrive beautifully presented, ready to bring a smile. Your recommendation of our business is greatly appreciated, and we are humbled by your support.

If you ever have any more special occasions or jewellery needs, please know that we are here to assist you. Once again, thank you for choosing Silvery Jewellery, and we look forward to serving you again in the future.

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