Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
Contact info
Micklethorn, BD23 3JA, Broughton, United Kingdom
- 0345 872 6900
- customerservice@silvercrossbaby.com
- silvercrossbaby.com
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Replied to 96% of negative reviews
Typically replies within 2 weeks
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We ordered the breez pram in pewter…
We ordered the breez pram in pewter (bassinet, stroller and car seat). We tried it out in a store first and liked how lightweight it is in comparison to other prams as well as manouverable. Its a really smart looking travel system which I cant wait to use to show off baby. It collapses easily and is compratively good value for money when buying the bundle. The car seat is easy to use and makes getting little one out of the car a doddle. Having the car seat attachable to the pram unit is also great so you dont have to disturb baby. The only negative I have is that the assembly instructions werent super clear. My partner had to google how to open the bassinet but its easy once you know how
Item wrongly listed as pre order arrived quicker which was disruptive.
Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days. Whilst this sounds positive it was in fact disruptive and unhelpful. Had we known it was stocked and the estimated delivery would simply be a couple of days we would have ordered the following week or even later to better suit our availability to accept the order. Instead we had to rearrange our work. I don't know if this is a mistake on the website or is intended to pressure people into ordering sooner than they need.
I’m happy with my purchase
I’m happy with my purchase. Love the colour
Came very quickly
Came very quickly, like 2 day delivery and were in love with it just what we needed thank you so much really recommend the buffet one I love the colour x
Great product
Ordered online, delivered promptly. Bought for my grandson to use when staying away from home. My daughter loves it, very easy to assemble with a comfy mattress.
Excellent Customer Service
My granddaughter who is going to be one soon has the Silver Cross Pram/buggy, Cot and mattress and travel cot. When there was a slight problem with the travel cot Amber and Jenny were absolutely wonderful and from start to finish everything was resolved satisfactorily within a few days. Aftercare is so very important and the help I received from Customer Services was exemplary 👍😊
Great price and very quick delivery
This car seat is awful to much padding…
This car seat is awful to much padding which caused my 3 week old to stop breathing as her head tilted forward and it cut off her airways i had to administer CPR to her. I am never relaxed while travelling. She looks so uncomfortable in it but I cant afford a new one.

Reply from Silver Cross
Excellent.Real Value for money
Excellent.. prompt delivery
The whole package far exceeded my expectations.. high standard.
I had an issue with my Silvercross bag…
I had an issue with my Silvercross bag and the customer service team was extremely prompt at responding and sent out a replacement bag extremely quickly.
Purchased Silver cross car seat
Purchased Silver cross car seat for are 4 year old grandson, received delivery within 48 hours, price was good and seat is of very good quality.
Seat is easy to take in and out of car which I am doing frequently with us not using it all the time with it being for are grandson.
Speedy service from Silver Cross
Silver Cross acted swiftly for me to receive my order. I really was impressed at how quickly it did arrive.
Easy process
Easy process. Arrived promptly . This is the second time we've bought this set for our grandchildren.
Very fast delivery
Very fast delivery. I haven’t opened the boxes yet as we are set to move house before the baby is born.
Always excellent quality from silver…
Always excellent quality from silver cross, wouldn’t purchase any other brand, fast delivery and everything feels premium.
Only one criticism from purchasing the lightweight clic stroller is it doesn’t sit upright so toddler is slightly reclined which I’ve seen a few reviews the same but as a travel stroller and not our main stroller it’s ok for our needs, just wish it did sit more upright as I may be inclined to use it more than just travel
I ordered all of my products online
I ordered all of my products online, it was quick & easy & they all arrived within a few days
Easy and user friendly
Easy and user friendly. The products have all the information you need to make an informed decision.
Nappy bag
The ease of placing my order and the speed at which it was despatched and delivered. The nappy bag itself is roomy and practical.
My son and his partner are delighted…
My son and his partner are delighted with the Tide system, easy to use and lightweight, also very good value.
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