Silver Cross Reviews 

998
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and product quality. Customers consistently praise the helpfulness and efficiency of the support team, often noting quick resolutions to issues and a willingness to go above and beyond. Many also appreciate the quality and design of the products, with several mentioning the sturdiness and comfort for their children. The delivery service is frequently described as fast and efficient, with items often arriving sooner than expected. However, some customers also noted issues with product quality, experiencing problems like rattling prams, difficulty folding, or poor sun protection. A few other people also felt that customer service was painful to deal with, citing slow responses or unresolved issues. There were also occasional complaints about delayed deliveries or incorrect items being sent.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting items like high chairs,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, responsive, and supportive... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the high... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient service from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more

Rated 5 out of 5 stars

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... See more

Rated 5 out of 5 stars

I purchased the Cove system through Very, the delivery was late, but eventually delivered in December. There was an issue with Very and they hadn’t sent the promotion pack that was stated on the... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

998 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(998)

248 reviews in the last 12 months

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Rated 4 out of 5 stars

We ordered the breez pram in pewter…

We ordered the breez pram in pewter (bassinet, stroller and car seat). We tried it out in a store first and liked how lightweight it is in comparison to other prams as well as manouverable. Its a really smart looking travel system which I cant wait to use to show off baby. It collapses easily and is compratively good value for money when buying the bundle. The car seat is easy to use and makes getting little one out of the car a doddle. Having the car seat attachable to the pram unit is also great so you dont have to disturb baby. The only negative I have is that the assembly instructions werent super clear. My partner had to google how to open the bassinet but its easy once you know how

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Item wrongly listed as pre order arrived quicker which was disruptive.

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days. Whilst this sounds positive it was in fact disruptive and unhelpful. Had we known it was stocked and the estimated delivery would simply be a couple of days we would have ordered the following week or even later to better suit our availability to accept the order. Instead we had to rearrange our work. I don't know if this is a mistake on the website or is intended to pressure people into ordering sooner than they need.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Came very quickly

Came very quickly, like 2 day delivery and were in love with it just what we needed thank you so much really recommend the buffet one I love the colour x

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Ordered online, delivered promptly. Bought for my grandson to use when staying away from home. My daughter loves it, very easy to assemble with a comfy mattress.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My granddaughter who is going to be one soon has the Silver Cross Pram/buggy, Cot and mattress and travel cot. When there was a slight problem with the travel cot Amber and Jenny were absolutely wonderful and from start to finish everything was resolved satisfactorily within a few days. Aftercare is so very important and the help I received from Customer Services was exemplary 👍😊

27 April 2026
Unprompted review
Rated 1 out of 5 stars

This car seat is awful to much padding…

This car seat is awful to much padding which caused my 3 week old to stop breathing as her head tilted forward and it cut off her airways i had to administer CPR to her. I am never relaxed while travelling. She looks so uncomfortable in it but I cant afford a new one.

20 February 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Alice

We are very sorry to read of the issue that you have experienced and how distressing this must have been for you. Your baby’s wellbeing is our highest priority, and we take comments like this extremely seriously.

We’ve asked for your details via Trustpilot so we could look into this for you, but we haven’t yet received a response. We’d really like the opportunity to help and review the concerns you’ve raised.

Please reply to our message or contact our Customer Service team directly on 0345 872 6900 so we can assist.

Regards
Silver Cross UK Customer Service Team

Rated 5 out of 5 stars

Purchased Silver cross car seat

Purchased Silver cross car seat for are 4 year old grandson, received delivery within 48 hours, price was good and seat is of very good quality.
Seat is easy to take in and out of car which I am doing frequently with us not using it all the time with it being for are grandson.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Always excellent quality from silver…

Always excellent quality from silver cross, wouldn’t purchase any other brand, fast delivery and everything feels premium.
Only one criticism from purchasing the lightweight clic stroller is it doesn’t sit upright so toddler is slightly reclined which I’ve seen a few reviews the same but as a travel stroller and not our main stroller it’s ok for our needs, just wish it did sit more upright as I may be inclined to use it more than just travel

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Nappy bag

The ease of placing my order and the speed at which it was despatched and delivered. The nappy bag itself is roomy and practical.

7 April 2026
Unprompted review

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