Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
Contact info
Micklethorn, BD23 3JA, Broughton, United Kingdom
- 0345 872 6900
- customerservice@silvercrossbaby.com
- silvercrossbaby.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from ordering to a…
Excellent service from ordering to a really speedy delivery
Glide Plus 360 is great!
Overall, the shopping experience was really good. The website is informative and is easy to navigate.
The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is super comfortable.
Website lacks a few information points I think you should add.
1) it will actually click onto a Cybex Priam frame
2) it will fit into a 2021 Porsche Taycan backseat (not listed on your overview currently)
International shipping? Add that. I had to go through hoops to get it. That’s how much I wanted it.
Such a lovely highchair
Such a lovely highchair.
Really easy to change the chair angles and same with foot rest.
I think it looks quite luxurious too and easy to clean.
Love it!
A few months ago I ordered a pushchair…
A few months ago I ordered a pushchair through the website. They were offering 10% welcome email. I have signed for the marketing but the welcome email never came so decided to order without the 10%. The next they the email came so I gave them a call to see if I can get at least credit for the 10%. I was surprised when the offered to apply the 10% to my order and fully refunded me the money( also the pushcair was already reduced so I wouldn't be able to apply the discount myself anyway) . The lady on the phone was super nice and this was a huge help for a family trying to save money when you have your first child. I would highly recommend them as their customer service is amazing.
When I e mailed after two weeks it came…
When I e mailed after two weeks it came a few days later and my son and his partner are in love with this pram , its stunning 😍 💙
Bought as a gift and they love it
Quick easy and amazing value for money…
Quick easy and amazing value for money my toddler loves his new wheels
Absolute amazing service from silver cross
Absolute amazing service from silver cross quick dispatch & delivery . But wow wow wo the cove in maple is stunning such beautiful colour so so light even with my 2 year old in seat unit . Baby’s so lost in it such spacious cot hods amazing sizing and such gud air flow threw out and flips down for sunny days. Highly recommend the cove and silver cross
Brilliant service and fast delivery
Brilliant service and fast delivery. Responded to email enquiry promptly. Great quality of travel system and set up guid.
Great service Shame about the discount…
Great service Shame about the discount it said get 10% off then once you get through to the check out you couldn’t have it as it then said you had to spend over £150 never said that at the beginning or I would have got it from the shop I normally go to I think that is false advertising
Recycling used child car seat
We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson.
It was well constructed and worked fine until the grandson outgrew it.
As it had been well used it was not really suitable to sell or hand on but landfill did not seem appropriate.
Fortunately Silver Cross operate a recycling scheme. They will pick up a car seat using a carrier (in our case DPD). They then strip it down and recycle the component parts as appropriate.
All very efficient and much better than landfill.
Great travel stroller
It's perfect for flight as well as short trips around our town. My little one loves it!
Terrible customer servixe
Love my pram but customer services have been absolutely painful to deal with. Had the incorrect item sent to me twice. Sent the pram for servicing due to one problem and was returned with two parts broken. Would not use Silver Cross again.

Reply from Silver Cross
Spare part order - so impressed
I contacted Silver Cross to help me order a spare part for my buggy, they were so so helpful. They helped me with my order and followed through right the way to the end. I am so impressed - would highly recommend.
I bought this for my grandson after…
I bought this for my grandson after reading reviews. It appears very substantial and good quality for the price. He has not used the chair yet - he is visiting us next week. I’m sure it will be suitable and safe. He does have a silver cross push chair which is excellent, another reason I chose this high chair.
Quick action from the team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







