Silver Cross Reviews 

998
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and product quality. Customers consistently praise the helpfulness and efficiency of the support team, often noting quick resolutions to issues and a willingness to go above and beyond. Many also appreciate the quality and design of the products, with several mentioning the sturdiness and comfort for their children. The delivery service is frequently described as fast and efficient, with items often arriving sooner than expected. However, some customers also noted issues with product quality, experiencing problems like rattling prams, difficulty folding, or poor sun protection. A few other people also felt that customer service was painful to deal with, citing slow responses or unresolved issues. There were also occasional complaints about delayed deliveries or incorrect items being sent.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting items like high chairs,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, responsive, and supportive... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the high... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient service from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more

Rated 5 out of 5 stars

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... See more

Rated 5 out of 5 stars

I purchased the Cove system through Very, the delivery was late, but eventually delivered in December. There was an issue with Very and they hadn’t sent the promotion pack that was stated on the... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

998 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(998)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glide Plus 360 is great!

Overall, the shopping experience was really good. The website is informative and is easy to navigate.

The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is super comfortable.
Website lacks a few information points I think you should add.
1) it will actually click onto a Cybex Priam frame
2) it will fit into a 2021 Porsche Taycan backseat (not listed on your overview currently)

International shipping? Add that. I had to go through hoops to get it. That’s how much I wanted it.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

A few months ago I ordered a pushchair…

A few months ago I ordered a pushchair through the website. They were offering 10% welcome email. I have signed for the marketing but the welcome email never came so decided to order without the 10%. The next they the email came so I gave them a call to see if I can get at least credit for the 10%. I was surprised when the offered to apply the 10% to my order and fully refunded me the money( also the pushcair was already reduced so I wouldn't be able to apply the discount myself anyway) . The lady on the phone was super nice and this was a huge help for a family trying to save money when you have your first child. I would highly recommend them as their customer service is amazing.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolute amazing service from silver cross

Absolute amazing service from silver cross quick dispatch & delivery . But wow wow wo the cove in maple is stunning such beautiful colour so so light even with my 2 year old in seat unit . Baby’s so lost in it such spacious cot hods amazing sizing and such gud air flow threw out and flips down for sunny days. Highly recommend the cove and silver cross

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service Shame about the discount…

Great service Shame about the discount it said get 10% off then once you get through to the check out you couldn’t have it as it then said you had to spend over £150 never said that at the beginning or I would have got it from the shop I normally go to I think that is false advertising

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Recycling used child car seat

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson.

It was well constructed and worked fine until the grandson outgrew it.

As it had been well used it was not really suitable to sell or hand on but landfill did not seem appropriate.

Fortunately Silver Cross operate a recycling scheme. They will pick up a car seat using a carrier (in our case DPD). They then strip it down and recycle the component parts as appropriate.

All very efficient and much better than landfill.

13 May 2026
Unprompted review
Rated 2 out of 5 stars

Terrible customer servixe

Love my pram but customer services have been absolutely painful to deal with. Had the incorrect item sent to me twice. Sent the pram for servicing due to one problem and was returned with two parts broken. Would not use Silver Cross again.

13 May 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Ana

Thank you for taking the time to share your feedback with us.

We’re very sorry to hear about your experience, particularly the issues with receiving incorrect items and the condition of your pram following servicing. This is clearly not the standard we expect to deliver, and we fully understand how frustrating this must have been for you.

Thank you for providing your contact details, a member of our team will be in touch with you as a priority to ensure this is resolved for you as quickly as possible.

Regards
Silver Cross UK Customer Service Team

Rated 5 out of 5 stars

Spare part order - so impressed

I contacted Silver Cross to help me order a spare part for my buggy, they were so so helpful. They helped me with my order and followed through right the way to the end. I am so impressed - would highly recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought this for my grandson after…

I bought this for my grandson after reading reviews. It appears very substantial and good quality for the price. He has not used the chair yet - he is visiting us next week. I’m sure it will be suitable and safe. He does have a silver cross push chair which is excellent, another reason I chose this high chair.

4 May 2026
Unprompted review

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