Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect gifts for like minded people…

Perfect gifts for like minded people who are not offended!! ( they also do gifts for those easily offended I believe! ) Ordering was easy and straight forward, emails kept me informed of progress and arrived quickly. These will be very well received after Christmas lunch - after dinner willies and choc-o-clits for our besties!

26 October 2022
Rated 1 out of 5 stars

Ordered a mug

Ordered a mug, and was shocked to see in one side of it a massive company logo and writing . Emailed to say I would like one without the logo, and told as there is nothing wrong with the mug, then they won’t replace it.

13 October 2022
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hi Phill, thanks for your review.

You have stated that we have a MASSIVE logo on the reverse of our mug, I can confirm that our mugs do have an exceptionally small logo on the back of our mug, in fact it is 13mm (that's 3mm over 1cm, which I'm sure most would agree is small) we then have the product code on the mug to ensure when mugs are being picked we send you the right mug, we make 100's of personalised mugs a day, so it's imperative they have a code on them and unfortunately we cannot print on the bases of the mugs) we are no different to any other company who brand their items.

I'd just also like to highlight we have sold tens of thousands of mugs over the years and this is the first we have ever had a complaint regarding our tiny logo on the back.

Kind regards

Rated 5 out of 5 stars

Order from Silly Sentiments

I ordered some products off Silly Sentiments, and because I ordered over £30 I got free delivery. Within about 4 - 5 days my order came. Nothing was broken or bent, so that was good. Overall I was very pleased with Silly Sentiments.

26 September 2022
Rated 1 out of 5 stars

Emailed complaint with no response

I have emailed a complaint requesting a refund on arrival of my £30 worth of stuff for £10 , as was very disappointed with what came and what came is only worth £10 not £30. This was a week ago and I have yet to have a reply. I attached a photo of what came to my email that's had no response. Also the edible goods expire in 1 month so can't use them for Xmas presents as intended.

26 September 2022
Sillysentiments logo

Reply from Sillysentiments

Hi Jennifer, we just wanted to respond here. As you're aware we have since emailed you apologising for the delay in our reply to your email, it unfortunately went into our junk folder & was missed. We are sincerely sorry about that. As stated in our email, the value of your items in your mystery bundle comes to £33.95, which you paid £10 for. Mystery bundles can contain any products from our website so of course it is difficult for us to please everyone. Of course you can return the goods to us for a refund.

Sorry again for the delay in our reply.

Rated 5 out of 5 stars

Pet watercolour

Pet watercolour: Fantastic product - great attention to detail! Have ordered another two!

8 August 2022
Sillysentiments logo

Reply from Sillysentiments

Thank you so much Tony, we are so pleased you love your pet digital watercolours and have ordered more. Have a lovely weekend!

Rated 1 out of 5 stars

£10 for this tiny bar of chocolate is…

£10 for this tiny bar of chocolate is ludicrous. Shocking value for money

31 August 2022
Sillysentiments logo

Reply from Sillysentiments

Hi Sally, I am so sorry you didn't like the size of our chocolate message slabs. Our delicious chunky message slabs weigh in at 140g which is more than other chocolate slabs on the market. The weights are on our website and I am sorry if you didn't see this at the time of ordering

Rated 5 out of 5 stars

Absolutely Love my pens

Absolutely Love my pens. I definitely give people at work a giggle!! Good quality and writes very well.
Also very impressed at how quickly I received them too.

3 September 2022
Sillysentiments logo

Reply from Sillysentiments

Hi Jono, we pride ourselves son being super speedy so we are pleased that you noticed! Thank you for your custom ☺️

Rated 5 out of 5 stars

Fast delivery, quality mug!

Bought a rude mug for the sister and she loved it. The mug was well packaged and delivered really quickly. Quality was excellent too. Recommended!

1 September 2022
Sillysentiments logo

Reply from Sillysentiments

Thank you Will! We really appreciate you taking the time to leave a review ☺️

Rated 5 out of 5 stars

Hilarious website

Hilarious website. Great choice, good value and prompt delivery. Would recommend if you have a good sense of humour.

2 September 2022
Sillysentiments logo

Reply from Sillysentiments

Thank you Jacky, we really appreciate you taking the time to write a review ☺️

Rated 5 out of 5 stars

Great fast service

Great fast service, this was a gift I ordered from overseas. Arrived in a timely manner and loved the products.

18 August 2022
Sillysentiments logo

Reply from Sillysentiments

Great to hear that our international shipping is arriving swiftly! Thank you Kelsey!

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