Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Wrong product

If I’d had a reply to my email, or there was a telephone number I could call I’d have probably found my experience quite funny. However, I’ve had neither so now I’m just annoyed. I ordered a personalise cushion as a Xmas for a friend…the cushion was to contain a picture of me, giving the finger, a joke for a long time friend. What I received was a cushion containing a photo of 3 people I assume they’ve purchased it for their mum. I hope and pray they didn’t get my giving their mum the finger!! You see how that could tickle a person. I emailed the day I received the wrong item and twice since, no reply! I’ve now gone to my bank to recover my money.

Update - I have had a lovely call from the owner of silly sentiments, the product has been reprinted and the charge back is being cancelled - the email went into the junk which is also being investigated. Faith restored!

13 October 2023
Unprompted review
Rated 2 out of 5 stars

Issue with order still waiting

Had an issue with an order, emailed twice, tried contacting through Facebook and tried calling cancellation line, still no response, happy to take your money but not happy to sort it out. My order arrived and I sent first email upon opening the order! States any issues they get back to you within 2 days and sorted within 5

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Key Rings ! Just Awesome

Just to let you know the key rings were delivered to my Home address ( and not DoFos pet shop lol ) so thank you very much for stepping in and sorting out the delivery for me .
The key rings are of Very good quality and were a really low sale price and I look forward to handing them out to my friends that deserve them 😉.
Thanks again and when I will be back in the market for more gifts I will definitely be back in touch and I’ll scrutinise my delivery address .
Cheers
Angus M Robertson

Sent from my iPad

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, super fast delivery! I love all my new personalised items! Definitely ordering more soon!

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Funny mother's day gift ....

My husband got me a sorry I ruined you V chocolate for mother's Day, it was absolutely brilliant and made us all laugh 😂 the chocolate was delicious aswell and presentation was very good

19 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Absolutely love Sillysentiments.
Wide variety of items and everything I’ve ever ordered has been great quality. I use here for gifts aswell as stuff just for me and everyone has loved them.
Only ever had 1 little hiccup, where an item was missing from my order.
Customer service was 5 stars. Replied quickly and friendly and sent my missing item straight away.
Would recommend this place 100%

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Just received my item of photo glass…

Just received my item of photo glass block and it is diabolical. The picture “transfer” is unrecognisable and part faded. Waste of money and disappointing.

It is NOT the photo I uploaded. On my original photo I do not have red skin and my son does not have a blurred face!

18 March 2023
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello,
Unfortunately, you uploaded a dark and fuzzy image, which we printed as you requested.

Our website clearly states that the best photos to upload are high quality photos, in this circumstance you uploaded a photo whereby you can barely see the faces of those in it. The photo on the glass block is exactly how it appears on the image you sent us, it does indeed have blurry faces.

Kind regards

Rated 1 out of 5 stars

Would give a 0 if I could ordered two…

Would give a 0 if I could ordered two valentines cards last Saturday 1st class and still haven't received the cards emailed and asked for a refund but they are refusing to refund me the money will never order from this site again!!!!!

17 February 2023
Unprompted review
Rated 1 out of 5 stars

Christmas parcel still not arrived

Ordered on 11th December for a Christmas gift as their website said would arrive before Christmas. It was despatched the next day but now it is 3rd January and still have not received it. I have emailed several times, called the number on their website 5 times (no answer) and even messaged them on instagram and have no response at all. The tracking they gave doesn’t work either so there’s no way of even tracking the parcel.

11 December 2022
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hi Kimberley, I know we have spoken via email and rectified your issue but as customers may see this review I just wanted to go over it to provide context as we would never ignore a customer.

As you're aware Royal Mail went on strike over several days over the Xmas period, this for us meant that we had parcels arrive late or sadly not at all. With regards to your emails, we were closed over Xmas so our phone lines and emails were not being manned, on top of this your email actually went into our junk folder. Upon finding your email we contacted you straight away and issued you a full refund. It would be great if you could update your review to reflect this please. Once again we are sorry for the delay that were causing by the Christmas strikes and hopefully you'll try us again int he future ☺️

Rated 5 out of 5 stars

Nana

I asked for a photo of my late nana and daughter as they never got a chance to meet, the photo was old of my nana so wasn’t expecting much tbh, wow it brought a tear to my ear the photo is amazing and definitely exceeded my expectations, thank you so so much ❤️

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Placed an order 3 iweeks ago and still…

Placed an order 3 weeks ago and still not received the products. Emailed and had no response!

Got an email reply saying “ 5 day delivery time plus 4 days due to Royal Mail strikes”
However I have been waiting 15 days so far

9 December 2022
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello

Thank you for your review, I'm sorry you've not had a reply, we have replied to all emails on our system therefore if you've not had a response it's not been received. We have advertised severe delays with postage due to the Royal Mail strikes and unfortunately they has effected our orders which is completely out of our control. If you'd like to pop us an email we can assist you further

Rated 5 out of 5 stars

What fabulous naughty gifts

What a fabulous website .

Ordered some hilarious naughty personalised secrets Santa gifts z

Arrived within 4 days the quality of the items are fabulous and the price was so reasonable.

Placed another order the next day and that was delivered the same time ad the first order.

I emailed the company to say thanks for a quick delivery and great products. Was pleasantly surprised they sent a really nice thank you email back what great customer service.

100% would use again and recommend.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience…

What a fantastic experience with this company.

I made an order and unfortunately due to Royal Mail strikes the order wouldn't arrive in time for the occasion despite paying for the best delivery option.

I contacted the company and was told I couldn't cancel the order as I had personalised items in the order.

After a discussion on the phone, I offered to book my own courier and have the delivery cost refunded to get the products in time.
The company were fantastic and even offered to have this dropped to a collection point on their way home!

Fantastic service, couldnt recommend anymore.

Now its down to the courier to get it to me on time.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Great choice of fun

Great choice of fun, high quality items to suit anyone. Items arrived very quickly and were packed well. Great friendly service. Would definitely recommend.

23 October 2022

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