Good quality, prompt delivery. My only minor concern is the neckline is just a bit too high to wear under a shirt, however under a normal neckline sweater it is perfect, but beware of scoop neck lines... See more
Company replied
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Review summary
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The parcel with a silk blouse arrived later than expected. The blouse was folded into a small package, almost stuffed into the box, creating many creases. The blouse had to be hung out to smoothen the... See more
Company replied
So we find the size is smaller than expected a bit and after hand washing, it got a good bit smaller. We ordered a size large and least extra large or maybe 2x would have been better.
Company replied
It arrived earlier than expected, beautifully packaged and the size SMALL was true to my normal size 10. The 'dark blue' is a beautiful rich Midnight Navy and looks very stylish under my short Channe... See more
Company replied
Company details
Written by the company
Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
Contact info
United States
- services@silksilky.com
- silksilky.com
4.1
Great
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The initial delivery was the wrong size…
The initial delivery was the wrong size so I had to send it back to the USA at my cost then they sent the correct size. So it cost meore and took a lot longer.
22 April 2026
Unprompted review
Reply from SILKSILKY
Dear Mr Simon Ball,
Thank you for your feedback. We’re sorry to hear about the inconvenience with the sizing and return process. We truly appreciate your patience and will continue working to improve our service experience.
Best regards,
SILKSILKY Team
Fast problem free delivery
My order was delivered fairly quickly without any issues. The items I bought were of good quality... especially the pillowcases. I am pleased with the communication from the company and will buy from Silksilky again.
16 April 2026
Unprompted review
Reply from SILKSILKY
Dear Crystal Chenell,
Thank you for your wonderful review!
We’re glad your order arrived quickly and smoothly, and that you’re happy with the quality, especially our pillowcases.
We appreciate your trust and look forward to serving you again.
Best regards,
The SILKSILKY Team
It arrived earlier than expected1
It arrived earlier than expected, beautifully packaged and the size SMALL was true to my normal size 10. The 'dark blue' is a beautiful rich Midnight Navy and looks very stylish under my short Channel style light cream jacket which I will wear with same colour boucle trousers.
Very happy with the order process as well and would buy from this company again.
21 April 2026
Unprompted review
Reply from SILKSILKY
Dear Susan Langley,
Thank you so much for your lovely review!
We’re delighted your order arrived early, fits perfectly, and that you love the beautiful midnight navy color.
We truly appreciate your satisfaction and look forward to serving you again.
Best regards,
The SILKSILKY Team
Beautiful silk pajamas
Beautiful silk pajamas, quick shipping. I only wish the leg length was longer.
21 April 2026
Unprompted review
Reply from SILKSILKY
Dear Jessica,
Thank you for your kind review!
We’re glad you love our silk pajamas and the fast shipping.
We appreciate your feedback on the leg length and will pass it along to our design team.
Best regards,
The SILKSILKY Team
Reply from SILKSILKY
Dear Pat,
Thank you so much for your positive feedback!
We’re glad you’re satisfied with our price, soft texture and timely shipping.
Best regards,
The SILKSILKY Team
Nice scarf and quick delivery
Nice scarf and quick delivery. Good experience.
10 April 2026
Unprompted review
Reply from SILKSILKY
Dear Belcikowski André,
Thank you for your kind review!
We’re glad you like your scarf and enjoyed the quick delivery.
Best regards,
The SILKSILKY Team
Love the shirt
21 April 2026
Unprompted review
Reply from SILKSILKY
Dear Charlie Millar,
Thank you so much for your lovely review!
We’re thrilled to hear you love your shirt.
Best regards,
The SILKSILKY Team
Great product
Great product! Beautiful silk pillow case, lovely color! The quality is obviously all there.
20 April 2026
Unprompted review
Reply from SILKSILKY
Dear Laurel Clark,
Thank you so much for your wonderful review!
We’re delighted you love our silk pillowcase, its beautiful color and excellent quality.
Best regards,
The SILKSILKY Team
Just returned home from being away and…
Just returned home from being away and I have opened my order and am truly amazed at the quality of the materials and the softness of the briefs and all the care instructions that come with them and how they are well packaged.
The only concern I have is I ordered a medium and small sizes going by the sizes chart as I normally take a 32/33 inches waist and I think that they are larger and maybe a extra small size would be suitable instead.
I am hoping to do an exchange of one pair for a comparison.
20 April 2026
Unprompted review
Reply from SILKSILKY
Dear Paul Robinson,
Thank you so much for your wonderful feedback! We’re delighted you love the quality, softness and packaging.
Regarding the size issue, please contact our service team at services@silksilky.com with your order details. We will assist you with the exchange smoothly.
Best regards,
The SILKSILKY Team
Reply from SILKSILKY
Dear Barbara Viganò,
Thank you so much for your lovely review!
We’re thrilled our product feels like a caress on the skin and that you find it beautiful.
Best regards,
The SILKSILKY Team
Amazing fabric and quality
Amazing fabric and quality. Love the touch. Keeps cool when warm, but heats up when needed.
1 April 2026
Unprompted review
Reply from SILKSILKY
Dear Luca,
Thank you so much for your wonderful review and kind words about our silk fabric and quality!We’re thrilled to hear you love the touch and the temperature-regulating comfort it brings you.
Your satisfaction means the world to our team, and we truly appreciate you taking the time to share your experience.
Warm regards,
The SILKSILKY Team
They offer very poor silk quality
They offer very poor silk quality, probably something that you could buy for $5 on Temu. They make returns a nightmare . The impression is that it is a very poorly run company with a poor quality product. Do not buy!
19 April 2026
Unprompted review
Reply from SILKSILKY
Dear svetlana libus,
We sincerely apologize for the disappointing experience you’ve had with our silk product and the return process—this is far from the quality and service we strive to deliver to every customer, and we take your feedback very seriously.
We want to personally address your concerns:
1. We have received your returned parcel and your refund is already in processing.
2. Our warehouse handles a very high volume of inbound and outbound packages daily, so providing your return tracking number will help us locate your parcel faster and speed up both verification and refund completion.
For a smooth and efficient follow-up, please reach out to our customer service team directly via email at services@silksilky.com.
We truly regret that our product and service fell short of your expectations. Your feedback helps us improve our quality control and logistics processes, and we hope to have the opportunity to regain your trust.
Best regards,
SILKSILKY Official Team
Reply from SILKSILKY
Dear david Galan,
Thank you so much for your positive review!
We’re delighted you love the great quality and appreciate your recommendation.
Best regards,
The SILKSILKY Team
Love the feel of all the purchases❤️…
Love the feel of all the purchases❤️ can't wait to wear one tonight!
18 April 2026
Unprompted review
Reply from SILKSILKY
Dear Tonya McElroy,
Thank you so much for your lovely review!
We’re so happy you love the feel of your items and hope you enjoy wearing them tonight.
Best regards,
The SILKSILKY Team
Nice scarf but presentation lacking.
The delivery was slower than I was led to believe. The silk scarf was a lovely colour but wrapped amateurishly so that it was creased. It is intended for a present so feedback from the recipient hasn’t yet been received.
1 April 2026
Unprompted review
Reply from SILKSILKY
Dear Marius,
Thank you for your kind feedback! We're glad to hear you’re happy with the material and fit.
Best regards,
SILKSILKY Team
Quality silk at reasonable prices
Quality silk at reasonable prices. It is beautiful, soft and cool.
17 April 2026
Unprompted review
Reply from SILKSILKY
Dear Miss Debi,
Thank you for your kind feedback! We're delighted to hear you love the quality, softness, and value of our silk.
Best regards,
SILKSILKY Team
Please do not part with your hard…
Please do not part with your hard earned money to this scam company. They are based in China with warehouse distribution centres here. They have no uk contact address or uk phone number. These products are definitely not 100% mulberry silk as advertised. They arrive all looking nothing like their photographs. In awful creased, clumsy, cheap packaging, with poor quality stitching, inconsistent sizing and costly returns which you will have to pay for. I purchased as gifts for three friends and myself their pyjamas. None of these so called mulberry silk pyjamas were true to size. The tops were too big and the trousers on us all were too short. Please look at other reviews on Reddit and their own website. In the end after involving the bank they refunded the amount also the postage but you have to set up a PayPal account to receive your costly return money. Please avoid.
29 March 2026
Unprompted review
Reply from SILKSILKY
Dear Jenni Pengilly,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and sincerely regret the disappointment and frustration caused.
We are very concerned by your comments regarding product quality, sizing, packaging, and the overall experience. This is certainly not the standard we aim to deliver, especially when our products are purchased as gifts. We completely understand how upsetting it must have been for you and your friends to receive items that did not meet expectations in terms of fit, presentation, and material.
Regarding your concerns about fabric authenticity, we want to assure you that we take product integrity and accurate descriptions very seriously. At the same time, we acknowledge that differences in fabric feel, sizing standards, and packaging may have led to a negative impression, and we sincerely apologize for this.
We also regret any inconvenience caused during the return and refund process, including the return costs and the refund method. Your feedback highlights areas where we clearly need to improve communication and customer experience, and we truly appreciate you bringing this to our attention.
Please note that SILKSILKY is committed to serving customers worldwide, and we strive to provide support through our dedicated customer service channels. We understand that the lack of local contact details may have caused concern, and we will continue working to improve accessibility and transparency for our customers.
If there is anything further we can assist you with, or if you would like us to review your order in more detail, we kindly invite you to contact us at services@silksilky.com with your order number and any additional information. Our team will be more than happy to assist you and ensure that your concerns are properly addressed.
Once again, we sincerely apologize for your experience and thank you for your honest feedback. We hope to have the opportunity to regain your trust in the future.
Warm regards,
SILKSILKY Customer Service Team
Great product and arrived in good time
Great product and arrived in good time, excellent quality and value.
24 March 2026
Unprompted review
Reply from SILKSILKY
Dear Ian,
Thank you for your kind feedback! We're delighted to hear you’re happy with the quality, value, and delivery time.
Best regards,
SILKSILKY Team
Quality garments
Quality garments - bought camisoles, luxurious and comfortable (keeps me cool... menopause 🙃). I ordered the wrong size for one - no quibble exchange, excellent, prompt customer service 👍🏾.
1 March 2026
Unprompted review
Reply from SILKSILKY
Dear MB,
Thank you for your wonderful feedback! We're delighted to hear you find our garments luxurious and comfortable, and that our customer service made your exchange smooth and easy.
Best regards,
SILKSILKY Team
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