I've bought a few things from Sigma now, including coffee and some expensive grinders, and the service has always been stellar. Recently I bought a Lagom Casa grinder on pre order. It got dispatche... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sigma are doing a great job making available beans by Arkansas roaster Onyx. This is particularly good if you brew espresso or pour over in such a way that it is important for you to know how the bean... See more
Excellent company. With exceptional Customer Service. I spoke to them a number of times through email & they were always quick to respond regardless of the time of day. Purchased a grinder for a... See more
Signed up to their mailing list and got a 10% off offer after a few days. Ordered a DF64 grinder Friday afternoon and it was with me by Saturday lunchtime. Replied to my query overnight, excellent cus... See more
Company details
Written by the company
UK established supplier of international coffee-equipment from hand grinders to prosumer electronic coffee scales, fulfilled and dispatched from within the UK.
Contact info
United Kingdom
- sigmacoffee.co.uk
4.8
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Excellent Service with queries answered quickly.
Informative and honest product reviews encouraged me to purchase my coffee scales. i have not been disappointed. Best price, Best service and expectations exceeded with very speedy delivery times.
9 May 2024
Unprompted review
Coffee Grinder Purchase
Besides stocking great products at great prices.. David at Sigma Coffee provides excellent customer care, responding to some immediate queries even in the evenings. This made all the difference and I'll be ordering again!
25 April 2024
Coffee grinder.
I bought a coffee grinder from Italy.
Truly special price and very fast shipping (one week).
The product is fantastic.
Everything really excellent, well done guys!!!!
Thanks
Madai (Massimo)
1 May 2024
Unprompted review
Very good experience
I made my first order from this site last month, a timemore grinder. It was £20 cheaper than Amazon and was delivered 2 days after ordering. Would definitely order again.
8 April 2024
Unprompted review
Impeccable customer care and quality products
I am new to the coffee scene, so i appreciated the staff at Sigma devoting their time to help me choose the perfect coffee products to get me started. I initially placed an order but wasnt 100% sure on the product therefore reached out to Sigma to change my order . David was a great help who responded to my query promptly and couldnt help me enough, he altered my order and then talked me through what products may be suitable for me as a newbie. I ended up ordering an electric grinder, scales and some other accessories. These were dispatched quickly and arrived without delay. Over all i found ordering from Sigma Coffee a great experience and i will be ordering again .
30 April 2024
Unprompted review
sigma coffee are really professionals
sigma coffee are really professionals. Unbelievable help in everything I've asked for and they responded almost immediately to all emalis questions. I highly recommend them. Their products are very high quality. I have tried the Timore Black Mirror mini scale and it is fantastic. Although very accurate in measurement, it is small and fits under the tray of my Rancilio silvia espresso machine. Very easy to use with many advantages. I have just now ordered a second scale that I additionally needed, the Timore black mirror 2 scale. Congratulations Sigma.
30 April 2024
Unprompted review
I ordered a grinder £315 pound paid for…
I ordered a grinder £315 pound paid for it Dave owns the company says he sent it out with dpd parcel went missing from where he took it dpd says gone missing at pick up shop Dave says he opened an investigation dpd says he haven't just go to show how Dave lied to me to keep my money when I said to him want my refund when I said to him court action I had my refund
al so trying to get me to sign to say if parcel get delivered to send back I told him not signing any thing in short keep away from sigma coffee they are corrupt company I am going to report this company to company house and trading standards I said to him end me the proof that you opened a investigation with dpd I declined be safe don't order from sigma coffee uk
I asked him to open an investigation he said he have I spoke to dpd on the phone at least 4 times and they said he hasn't opened the company said they posted the item on Friday to day which is the 1st may still havent left dpd as not collected the parcel because he did not post it at all or he knows the person in the shop posted it then took it back I asked for proof he did not show me any proof at all and dpd hasn't collected it so ware is the parcel ask sigma coffee uk they got it don't order from this company unless you want to loose your money
Date & Time Location Description
26 Apr 2024 17:31 DPD Consumer As requested, your parcel will now be delivered to Victoria Park Store Limited. We will notify you when it is ready for you to collect
26 Apr 2024 17:30 DPD Consumer As requested, your parcel will now be left in your selected safe place
26 Apr 2024 16:54 DPD Pickup Shop Your parcel has been dropped off at a DPD Pickup Shop
26 Apr 2024 16:24 dpd We've received your order details, but have not yet received your parcel
read that they havent received the parcel
30 April 2024
Unprompted review
Reply from Sigma Coffee UK
We would like to give some context to the above review.
1) We Emailed Richard immediately after the order was made on Friday to inform that we could not fulfil the order due to a warehouse software glitch. Cancellation was requested and actioned immediately with a refund within one hour of the order being made.
2) We explained that we could send the item out later that evening (after the regular dispatch time), Richard agreed and was informed that delivery wouldn’t be guaranteed for the weekend.
3) On Monday at 10am Richard got in contact with us to claim the item was lost. We informed right away that the weekend had elapsed and no movement of the parcel would have taken place, but we raised an investigation with the courier immediately and shared our email via screenshot to Richard (despite claims of lying)
4) On Tuesday Richard requested an immediate refund for which we agreed and kindly asked for a Denial of Receipt form to be signed which was refused - suspicious.
5) Richard became increasingly aggressive, threatened a chargeback and threatened court action multiple times with foul language against our staff.
6) Bear in mind we were constantly in contact with Richard, often at early hours of the day and late hours of the evening.
7) As a result of the above, we issued Richard with a full refund despite it being only 3 days after the parcel was initially sent (and the day after the estimated delivery date), we kindly asked to end the conversation due to the aggressive nature. We did not need to issue any refund at this time, but we did in order to stop the incessant messaging and insults against our staff.
8) After a refund had been issued, we then received another message from Richard further threatening court action again and “hoping our customers see my TrustPilot review”
9) I happen to be the member of staff that dealt with this ticket and have recorded multiple hours of chat time with Richard in particular. We tried multiple times to resolve this issue, trying to explain that we would investigate with DPD, to have a little patience while the investigation develops, and reassuring Richard that a full refund and/or replacement would be the least we would do in the case that the item is deemed missing. We further offered a £20 discount to the order should the item turn up and Richard chose to keep it.
10) In my life of customer service, I have never felt so uncomfortable. The content of the above review is probably clear enough for you to make your own decision. It felt like everything we offered was not helpful, everything we said was not useful. It’s a sad reality, that sometimes no matter what you do – however many miles you stretch, nothing seems reasonable.
In short. Friday evening the order was made, we went out of our way to dispatch this way after the deadline. After the weekend on Monday at 10am, the parcel is claimed to be lost (the estimated delivery date was Monday) with multiple insults thrown at us. We offered multiple solutions including refunds, replacements and discounts but nothing helped. In the end we were threatened with 'court action' and we decided to issue a full refund to stop the nightmare.
Sigma have been fantastic from start to…
Sigma have been fantastic from start to finish , I originally ordered the Varia vs3 grinder along with some accessories which arrived within 2 days of my order and I was provided with shipping updates at each point which made the process very simple thank you .
In the past week I have gone back to Sigma to order some scales which i initially ordered in the wrong colour by mistake , I went into the website chat facility and David was able to amend my order immediately without delay thank you so much for this I will continue to use your site going forward, it’s nice to support good independent businesses such as this one.
8 April 2024
Unprompted review
Misleading shipping dates
Misleading shipping dates
I did speak to sigma yesterday over chat (pre my email and review), so you did have a chance to have some resolution of the situation albeit in neither case have you actually suggested how.
Firstly when I ordered the product said available (not pre-order) and it was only in the description below it said pre-order. That’s more or less fine but misleading. Secondly, a month delay is pretty significant especially when you’re holding the money (I imagine if you have a few thousand on pre-order you will make interest off the money you’re holding). This warranted an email to advise customers at the least vs me having to go and see your website has changed and then ask over chat. In both cases I could have made a different decision instead of waiting on a poorly managed supply chain (which is something I know you can’t fully control but should have some control over how you manage and deal with the situation).
So I am sorry I stand by it. Asking me to change when you’ve done nothing to remedy the situation isn’t exactly a good reason for me.
6 April 2024
Unprompted review
Reply from Sigma Coffee UK
Hi Claude.
I would like to give a little more context to the above. Sigma Coffee prides itself on customer service. Your order in particular was a pre-ordered item with an estimated, and not guaranteed, delivery date.
When you pre-order with Sigma Coffee, you have three if not four stages of checkout, each page details and warns you of the pre-ordered item. We are sorry that this was not enough to warn you of the delivery date being subject to change. We will work to make this clearer in the future.
Our first correspondence we received was after midnight on Saturday, which I hope you can understand, is an unsociable hour for responding to queries. We responded on Sunday before 8am, however, we learned that this review was already posted, to our disappointment. (Edit from above: you did not enter any order information or your name with your online chat query on Saturday evening, therefore we had no idea of who we were speaking to)
We cancelled your order with a full refund, and this cancellation was executed no less than 12 hours after your initial query with us - we think this is an exceptional action time, especially on a weekend. From 1am on Sunday morning, to 7:30 am with a resolution.
I would like to take the time to thank you for your feedback and it has been taken on board.
- David
Sigma Coffee UK
Fast shipping and quality product!
23 February 2024
Quick delivery and great quality items…
Quick delivery and great quality items packaged with care, couldn’t ask for any better
23 February 2024
Good company
Purchased from them multiple times, Items are sent promptly and well-packed. Would recommend.
26 January 2024
Great service!
26 January 2024
Beautiful product which feels like good quality
Beautiful and looks to be a good quality product, beautifully and safely packaged and delivered for a reasonable cost.
1 February 2024
Great customer service
Great customer service.
Once it was apparent that DHL had lost the package, they quickly sent out another, which was there shortly after.
Good communication, as well as good prices.
28 December 2023
Everything was good.
Ordered a grinder. The package came in time with no friction along the way. Very happy with the product! will order more!
26 December 2023
Excellent quality
Excellent quality - incredible coffee from now on with my 1zpresso K Max!
28 December 2023
My favored on-line coffee espresso gear store now
Great inventory. Great Service. Very good prices.
27 December 2023
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