SideDeal® Reviews 158

Jazmin was great – she was helpful and efficient and took care of my problem immediately. Can’t ask for more – a great representative of the company! Thank you!

Caitlin at sidedeal.com was very helpful in offering a solution. I bought a two pack of an item, and one of the items was defective. Emailed them and asked since the item was sold out now, could I send one of the defective items in the 2-pack pack for credit. Caitlin said she would refund me 1/2 of what I paid, and I didn't need to send anything back!

I actually have been a long time purchaser of many of their products. Lately their products and my interactions with them have been horrible. Recently purchased chocolate chip cookies that were very stale and had a bad chemical taste to them. They wouldn’t issue me a refund or accept the return. Also purchased a package of 4 hats for winter use. Not only did they give me the wrong 4 colors, they were all similar colors….Not What I Ordered. Regretfully I must abandon this sinking ship!

Caitlin was awesome and explained to me where the missing part was hiding. Thank you so much for your understanding.

Item had hidden damage and Caitlin from Side Deals
MADE IT RIGHT.

Very HAPPY with the response

I had trouble with an order delivery and Jackie with Mercatalyst solved my issue promptly. I am very satisfied with our interaction and the resolution for my problem.

Wow the follow up and follow thru I experienced with Caitlin my representative was amazing!

I literally thought I was just going to have to have a loss on this purchase. (It broke) it was within their 90 days & they for real literally handled everything so professionally and has quick responses!!!

I’m impressed!! I can now feel much more secure in ordering from them in the future because their customer service was superior!! Thank you Caitlin!!

Caitlin with SideDeal was incredibly responsive once she got to my case, made sure to include all details that could lead to a quick resolution, and ultimately helped me get my issue resolved on a timely manner.

Caitlin resolved my problem relatively quickly and was warm and professional in our communications. She was very helpful, even offering suggestions to circumvent the issue going forward.

Caitlin was thorough, prompt, and very helpful throughout the entire return process.

Caitlin helped me with an offer I recovered that was incorrect. Took ownership of the issue and resolved it quickly and kindly.

I bought two pair of glasses :they are absolutely rubbish, absolutely fake absolutely misleading. I can't see anything they are not good for reading and they are not good for distance as they claimed !!! they literally robbed me up $60.. the five dollar glasses I buy from the corner shop, is hundred percent better😡 it's a scam it's a big lie don't ever buy from them😡

Sean responded very quickly to the issue, and the credit was issued immediately once the FedEx return was entered into the system. Great service!

I had ordered a coffee maker that was delivered in a timely manner but arrived damaged. I notified SideDeal about this issue and received a quick response back on what I needed to do. The individual I dealt with was Caitlin. She was great and very helpful. She detailed for me what I needed to do to receive a refund. Her service was exceptional. Very quick and professional. The issue was resolved in a satisfactory manner.

I contacted SideDeal with regard to a package I did not receive although I received an email saying it was delivered. She immediately responded to the email and send ne the delivery photo. I was very impressed with her prompt and thorough response, and let her know it was indeed my porch and that I got robbed. With no further ado, she issued me a refund. How wonderful is she?

Caitlin at side deal helped me tremendously with a complex issue i had with my order. She was polite curteous and prompt. Will definitely continue to do business with them. Thank you caitlin!

The customer service from Angela was very prompt and helpful.

Some knucklehead in the shipping department packed liquid items sideways...and they leaked and leaked and leaked. It was a mess.

I contacted the company, and customer service rep Caitlin stepped up and issued a refund. Thank you, Caitlin!!

Jackie communicated quickly and resolved my issue that was very concerning. At first I was not happy at all with my purchase because what arrived had clearly been well used by someone and not all pieces available in the box. I will continue to use side deals based on the support I received.