Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience.

Raj & Punita were friendly and professional from the get go. I had a video consultation and an approx estimate based on measurements. Then Raj came to measure up himself. Installation day arrived and Raj turned up on the button at the time agreed. He did a fabulous job and was ever the perfectionist. I love my new shutters.

4 July 2025
Unprompted review
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Reply from Shuttercraft

Thank you Charlotte for sharing your experience! We're so pleased to hear the process was smooth and enjoyable from start to finish.

Rated 5 out of 5 stars

Beautiful effect!

Very happy with the end result and the installation was friendly and efficient

2 July 2025
Unprompted review
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Reply from Shuttercraft

Thank you, Helen for your lovely feedback! We are glad you're happy with the end result!

Rated 5 out of 5 stars

It’s a gold star from me.

I am beyond delighted with the quality of service and product received in response to my order for shutters for three rooms in my house. I have no hesitation in recommending Jim and Shuttercraft for first class advice, excellent workmanship and good communication. Family and friends have already admired and approved the choice to have the shutters fitted.

25 June 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your kind words! We're really pleased you're happy with your shutters and the service. Great to hear that your family and friends love them too!

Rated 5 out of 5 stars

Great quality blinds and great customer…

Great quality blinds and great customer service. I would order again.

22 June 2025
Unprompted review
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Reply from Shuttercraft

Hi Clare, thank you so much for your lovely review - we're you are happy with service and products!

Rated 5 out of 5 stars

Quality shutters at a fair price

Quality shutters at a fair price. We are absolutely delighted with our shutters, they have transformed our lounge. Customer service was good and would recommend this company to my friends.

7 June 2025
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Reply from Shuttercraft

Thank you so much for your review! We're so pleased to hear that you're delighted with your shutters and that they've made such a difference to your lounge, we really appreciate your recommendation and kind words!

Rated 1 out of 5 stars

On 25/04/25

On 25/04/25, I left a review regarding my experience. Shuttercraft responded, but not in a way that allowed me to issue a direct counter-response. While Christian did attempt to save face in his reply — which I respect — the fact remains that as of 18/06/25, 54 days later, the product is still defective.

Despite numerous promises, self-imposed deadlines, and repeated assurances that the matter was being expedited, absolutely nothing has been resolved. I'm still waiting, with no clear end in sight.

18 June 2025
Unprompted review
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Reply from Shuttercraft

Hi Dan,

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel some aspects of our communication have fallen short, but we do appreciate your patience throughout the process. We’ve aimed to keep you updated whenever new information was available and to respond promptly to your messages. We’re pleased that your fitting is now scheduled for Monday, and we hope everything goes smoothly and the matter is resolved to your satisfaction.

Rated 5 out of 5 stars

Best Shutters and Service

Best Shutters and Service! Highly Recommend.

We honestly cannot thank Ben enough for everything! From the very first visit, his professionalism, warmth, and genuine care stood out and the end result has completely blown us away. The shutters are absolutely stunning. They are beautifully crafted, flawlessly installed, and of outstanding quality. They are also very fairly priced!! We have had a really bad experience previously with a company installing our downstairs shutters and we wished we found Ben at Shuttercraft Bedford earlier!

Our upstairs Shutters have truly transformed our home, bringing in light, elegance, privacy, and a real sense of style.

Ben’s attention to detail and the pride he takes in his work are incredibly rare to find these days. Nothing ever felt like too much trouble, and he made the whole process effortless from start to finish. It's clear he goes above and beyond for his customers, and we feel so lucky to have had him work on our home.

We’re genuinely thrilled with both the shutters and the service. Thank you again, we’ll be singing your praises to anyone who’ll listen!

16 June 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for your wonderful feedback! I’m really pleased to hear you’re thrilled with the shutters and how they’ve transformed your home. It was a pleasure working with you, and I’m glad the process felt easy and enjoyable. Your kind words truly mean a lot, and I appreciate you recommending us!

Rated 3 out of 5 stars

The actual shutters are good quality

The actual shutters are good quality. The man who fitted them was brilliant. It's the person who measured the windows in the first place was the problem. Out of three windows and a French door. One window and door fitted as they should. One shutter frame was 15mm to short and had to remade. The other window the actual opening was not the same height on both sides. If this had been highlighted at the time of measuring we may not have had the shutters fitted to that window. We now have to live with a strip of white upvc across the top.

7 June 2025
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Reply from Shuttercraft

Hi Ray,

Thank you for your review and for sharing your experience.

We’re pleased to hear that you’re happy with the quality of the shutters and the installation service, that’s exactly what we aim for. However, we’re sorry the measuring stage didn’t meet the same standard.

Your feedback has been shared with the team to help improve our processes and ensure these types of issues are highlighted earlier in the journey.

If there’s anything more we can do, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Whole experience was very good

Whole experience was very good, extremely pleased with the product, really well finished, I would totally recommend this company

14 June 2025
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Reply from Shuttercraft

Really appreciate you taking the time to leave a review! So pleased you’re happy with the finish – and thanks for the recommendation.

Rated 5 out of 5 stars

Helpful friendly team

Helpful friendly team. Lovely product. Very happy with my new shutters. Seamless process from measuring to fitting.

14 June 2025
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Reply from Shuttercraft

Thanks so much for the kind words! Really glad to hear you’re happy with the shutters and that everything went nice and smoothly. Always great to hear!

Rated 5 out of 5 stars

Perfect

From the initial consultation, to the order to the fitting, Raj was so professional and helpful. Our blinds look amazing and we are so grateful! They were received and fitted in the time scale provided and great competitive prices. A huge standout point also was how tidy you left our house after the blinds were fitted, having a lot of work done recently we know this isn't always the case so thank you so much again. Monique & Joe

12 June 2025
Unprompted review
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Reply from Shuttercraft

Thank you so much for the lovely review! It was a real pleasure working with you both. I’m so glad you’re happy with the blinds and the whole process – and really appreciate your kind words about the tidiness too!

Rated 5 out of 5 stars

Professional First Class Company

From start to finish we had first class service from Shuttercraft. Our shutters are really top quality and they look amazing they have transformed our rooms. Sean and Anton are really professional and it was a pleasure dealing with them. I would not hesitate to recommend them to family and friends. In fact we have just placed another order for 3 more windows

12 June 2025
Unprompted review
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Reply from Shuttercraft

Thank you Innes for your kind words and fantastic feedback! We're absolutely delighted to hear that you're so pleased with both the service and the quality of your shutters, it’s wonderful to know they’ve made such a difference to your rooms.

Rated 5 out of 5 stars

Shuttercraft do what they say they will…

Shuttercraft do what they say they will & when they say they will. The process has been seen less from start to finish. Survey, ordering & installation all very easy. No pressure, just great results

31 May 2025
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Reply from Shuttercraft

Thank you so much Marion, we are so pleased to hear that everything went smoothly from start to finish! Thank you again!

Rated 5 out of 5 stars

Very happy

The complete experience was very good. The fitter was polite, tidy, did a great job and I’m very happy with my blind, I would definitely recommend them.

3 June 2025
Unprompted review
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Reply from Shuttercraft

Thank you for your lovely review June! We're so pleased to hear you had a great experience from start to finish. Thank you for recommending us!

Rated 5 out of 5 stars

Great choice and great team

From initial visit from Steve to explain and demonstrate the shutters to Andy installing them it was a very personable and friendly experience
Also Lynn was extremely supportive and informative and emailed images to demonstrate our final order choice of layout and colour
Great team and would highly recommend.
So happy with our shutters s would like more now 😊

21 May 2025
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Reply from Shuttercraft

Thank you so much for your lovely feedback! We're delighted to hear that you had such a positive experience with Steve, Andy, and Lynn, we’re proud to have such a fantastic team delivering great service from start to finish.

Rated 5 out of 5 stars

Blinds looked even better than what I…

Blinds looked even better than what I thought once fitted.
Really transformed my home.
Looks amazing, thankyou shuttercraft.
Would highly recommend

31 May 2025
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Reply from Shuttercraft

Thank you Darren for your kind words! We’re thrilled to hear that your new blinds exceeded your expectations and have transformed your home, that’s exactly what we love to hear.

Rated 5 out of 5 stars

From start to finish a very positive…

From start to finish a very positive and easy process.
Absolutely love my shutters ,they look amazing .
A brilliant company to deal with from choosing ,measuring and fitting
Would definately reccomend

7 June 2025
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Reply from Shuttercraft

Thank you so much for your lovely review! We're so pleased to hear that you found the whole process positive and easy. Thanks again for choosing us and for recommending us!

Rated 5 out of 5 stars

Exceptional service

We’re absolutely over the moon with the quality, installation and service we received from Shuttercraft ( Chelmsford). Raj, throughout the whole process, was knowledgeable with regards to the product, his wife punita was excellent with communication and always customer focused, installation was a breeze, Raj answered all my questions during this process and had such a reassuring nature that made the whole experience exceptional. Our house was left as he found it, cleaned as he went from room to room. Raj was joined by his son who was polite, respectful and is a great asset to the team.We love our shutters and it has made a big difference to our home. If your ever thinking of making a purchase don’t look no further, this company are outstanding.

31 May 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words. We're glad to hear you're so happy with everything, from the shutters themselves to the service along the way. Thanks again for choosing us and for your recommendation. Enjoy your beautiful new shutters!

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